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Criteria definition for digital requirements using hesitant fuzzy linguistic terms sets: an application to the automotive industry

Author

Listed:
  • Pietro Fronte

    (ESADE Business School - Ramon Llull University
    CUPRA)

  • Núria Agell

    (ESADE Business School - Ramon Llull University)

  • Marc Torrens

    (ESADE Business School - Ramon Llull University)

  • Diana Mesa

    (CUPRA
    SEAT CODE)

Abstract

Managing a portfolio of digital products is challenging, particularly in a context of limited economic resources and workforce. Therefore, prioritization of activities and new developments is crucial. In Software Development environment, almost all well-known prioritization techniques are based on experts’ knowledge and opinion, leaving little room for a data-driven, objective approach. In this paper, we propose a methodology that adopts the Delphi framework and Hesitant Fuzzy Linguistic Term Sets for collecting experts’ opinions, evaluating perceived importance, and computing group consensus. The objective is to provide a framework to define a group-consensual set of relevant criteria that would represent the basis for a data-driven prioritization process for digital requirements. Implementation and results from a real case application in a European automotive company are presented to understand the relevance of criteria and suggest their inclusion or exclusion for prioritization purposes.

Suggested Citation

  • Pietro Fronte & Núria Agell & Marc Torrens & Diana Mesa, 2025. "Criteria definition for digital requirements using hesitant fuzzy linguistic terms sets: an application to the automotive industry," Annals of Operations Research, Springer, vol. 353(1), pages 147-169, October.
  • Handle: RePEc:spr:annopr:v:353:y:2025:i:1:d:10.1007_s10479-024-06449-9
    DOI: 10.1007/s10479-024-06449-9
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