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Industry 4.0, Business Process Management, and Lean Six Sigma for Achieving Business Excellence through Operational Excellence

Author

Listed:
  • Patil Prasad

    (Indian Institute of Management, Mumbai, India)

  • Naik B. K. R.

    (Indian Institute of Management, Mumbai, India)

  • Dwivedi Rajeev

    (Eastern Washington University, WA, USA)

  • Yoshikuni Adilson Carlos

    (Mackenzie Presbyterian University, São Paulo, Brazil)

Abstract

Background Asset management organizations have integrated new technologies before, but this trend is expected to reach its peak in the coming years. Investors using technical instruments buy financial products from asset management companies (AMCs). Thus, AMC is working diligently to enhance its operations and processes, enabling investors to have seamless transaction experiences across its various platforms through simplified procedures and efficient management. Objectives This study examines the performance drivers of AMCs, more specifically, how fundamental components contribute to business excellence by improving firm procedures and operations and creating new investor experiences. Methods/Approach The report uses data from 387 asset management professionals from 10 businesses. In India, 10 prominent AMCs provided 387 valid replies to a work survey. The analysis was conducted using PLS-SEM. Results The findings indicate that Industry 4.0, business process management, and Lean Six Sigma facilitate operational excellence and are key drivers of achieving business excellence in asset management firms in India. Conclusions Organizations can achieve business excellence by applying concepts from Industry 4.0, business process management, Lean Six Sigma, and operational excellence. This is among the few empirical studies examining the enablers of business excellence in Indian AMCs.

Suggested Citation

  • Patil Prasad & Naik B. K. R. & Dwivedi Rajeev & Yoshikuni Adilson Carlos, 2025. "Industry 4.0, Business Process Management, and Lean Six Sigma for Achieving Business Excellence through Operational Excellence," Business Systems Research, Sciendo, vol. 16(2), pages 1-19.
    • Handle: RePEc:bit:bsrysr:v:16:y:2025:i:2:p:1-19:n:1001
    DOI: 10.2478/bsrj-2025-0016
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    References listed on IDEAS

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    Keywords

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    JEL classification:

    • G23 - Financial Economics - - Financial Institutions and Services - - - Non-bank Financial Institutions; Financial Instruments; Institutional Investors
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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