IDEAS home Printed from https://ideas.repec.org/a/bfy/ojijpm/v4y2020i1p10-35id505.html

PMO as a tool for the organizational knowledge management: case study in a project-based company of the sanitation service sector

Author

Listed:
  • Tácito Almeida de Lucca

  • Marcus Phoebe Farias Hinnig

  • Neri dos Santos

Abstract

Purpose: In projected-based company, where all process dynamics and information flow are concentrated around projects, the role of the Project Management Office (PMO) becomes even more relevant. Precisely, the objective of the study was to highlight the importance of the PMO, as a tool in the management of organizational knowledge, in a research carried out, through a case study, in a project-based organization of the sanitation services sector.Methodology: The qualitative research method used the Project Management Maturity Model (MMGP) to assess the level of maturity in project management and to identify organizational and knowledge problems observed in the phases of the knowledge management process, with the application of an electronic questionnaire to verify the perception of the directors regarding the role of the PMO in knowledge management, coding and personalization as knowledge management strategies and the 5W2H quality tool for planning actions.Findings: The PMO's initiatives and practices in the organization under study resulted in an increase in the level of maturity in project management, in the total resolution of 70% of organizational problems and in the creation of a Knowledge Management System, confirming the relevant role of PMO in management organizational knowledge.Unique contribution to theory, practice and policy: The research has as a differential the use of the PMO as an instrument for the organizational knowledge management, a theme that lacks in the literature, as well as the exploration of knowledge management in the sanitation services sector. Another contribution is the application of the Project Management Maturity Model to assess the level of project management maturity and identify organizational and knowledge problems and observe the improvement after actions

Suggested Citation

  • Tácito Almeida de Lucca & Marcus Phoebe Farias Hinnig & Neri dos Santos, 2020. "PMO as a tool for the organizational knowledge management: case study in a project-based company of the sanitation service sector," International Journal of Project Management, AJPO Journals Limited, vol. 4(1), pages 10-35.
    • Handle: RePEc:bfy:ojijpm:v:4:y:2020:i:1:p:10-35:id:505
    as

    Download full text from publisher

    File URL: https://ajpojournals.org/journals/IJPM/article/view/505
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    2. Li-Su Huang & Mohammed Quaddus & Anna L Rowe & Cheng-Po Lai, 2011. "An investigation into the factors affecting knowledge management adoption and practice in the life insurance business," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 9(1), pages 58-72, March.
    3. Bernard L. Simonin, 1999. "Ambiguity and the process of knowledge transfer in strategic alliances," Strategic Management Journal, Wiley Blackwell, vol. 20(7), pages 595-623, July.
    4. Desouza, Kevin C. & Evaristo, J. Roberto, 2006. "Project management offices: A case of knowledge-based archetypes," International Journal of Information Management, Elsevier, vol. 26(5), pages 414-423.
    5. Paton, Steve & Andrew, Barrie, 2019. "The role of the Project Management Office (PMO) in product lifecycle management: A case study in the defence industry," International Journal of Production Economics, Elsevier, vol. 208(C), pages 43-52.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Scaringella, Laurent & Burtschell, François, 2017. "The challenges of radical innovation in Iran: Knowledge transfer and absorptive capacity highlights — Evidence from a joint venture in the construction sector," Technological Forecasting and Social Change, Elsevier, vol. 122(C), pages 151-169.
    2. Martin M�ller & Allison Stewart, 2016. "Does Temporary Geographical Proximity Predict Learning? Knowledge Dynamics in the Olympic Games," Regional Studies, Taylor & Francis Journals, vol. 50(3), pages 377-390, March.
    3. Marshall S. Jiang & Preet S. Aulakh & Yigang Pan, 2007. "The nature and determinants of exclusivity rights in international technology licensing," Management International Review, Springer, vol. 47(6), pages 869-893, December.
    4. Li, Xiaoqing & Roberts, Joanne & Yan, Yanni & Tan, Hui, 2014. "Knowledge sharing in China–UK higher education alliances," International Business Review, Elsevier, vol. 23(2), pages 343-355.
    5. Alex Eapen & Rekha Krishnan, 2019. "Transferring Tacit Know-How: Do Opportunism Safeguards Matter for Firm Boundary Decisions?," Organization Science, INFORMS, vol. 30(4), pages 715-734, July.
    6. Chengli Shu & Cuijuan Liu & Shanxing Gao & Mark Shanley, 2014. "The Knowledge Spillover Theory of Entrepreneurship in Alliances," Entrepreneurship Theory and Practice, , vol. 38(4), pages 913-940, July.
    7. Park, Byung Il & Choi, Jiyul, 2014. "Control mechanisms of MNEs and absorption of foreign technology in cross-border acquisitions," International Business Review, Elsevier, vol. 23(1), pages 130-144.
    8. Porac, Joseph F. & Wade, James B. & Fischer, Harald M. & Brown, Joyce & Kanfer, Alaina & Bowker, Geoffrey, 2004. "Human capital heterogeneity, collaborative relationships, and publication patterns in a multidisciplinary scientific alliance: a comparative case study of two scientific teams," Research Policy, Elsevier, vol. 33(4), pages 661-678, May.
    9. Nielsen, Bo Bernhard, 2001. "Trust and Learning in International Strategic Alliances," Working Papers 8-2001, Copenhagen Business School, Department of International Economics and Management.
    10. Tzu-Hsin Liu & Yung-Chang Hsiao, 2019. "Fitting cooperative mode in inter-organizational strategic alliance: a perspective from innovative and financial performances," The Journal of Technology Transfer, Springer, vol. 44(1), pages 73-96, February.
    11. Esther Wit-de Vries & Wilfred A. Dolfsma & Henny J. Windt & M. P. Gerkema, 2019. "Knowledge transfer in university–industry research partnerships: a review," The Journal of Technology Transfer, Springer, vol. 44(4), pages 1236-1255, August.
    12. Mia Hsiao-Wen Ho & Pervez N. Ghauri & Mario Kafouros, 2019. "Knowledge Acquisition in International Strategic Alliances: The Role of Knowledge Ambiguity," Management International Review, Springer, vol. 59(3), pages 439-463, June.
    13. Ahsan, Mujtaba & Fernhaber, Stephanie A., 2019. "Multinational Enterprises: Leveraging a Corporate International Entrepreneurship Lens for New Insights Into Subsidiary Initiatives," Journal of International Management, Elsevier, vol. 25(1), pages 51-65.
    14. Meier, Matthias & Weller, Ingo, 2010. "Wissensmanagement und unternehmensinterner Wissenstransfer," Discussion Papers 2010/16, Free University Berlin, School of Business & Economics.
    15. Zhen Che & Changqi Wu & Xiaoxi Liu, 2025. "A four-factor model of knowledge agglomeration," Asia Pacific Journal of Management, Springer, vol. 42(3), pages 1411-1452, September.
    16. Liu, Chia-Ling (Eunice) & Zhang, Yingying, 2014. "Learning process and capability formation in cross-border buyer–supplier relationships: A qualitative case study of Taiwanese technological firms," International Business Review, Elsevier, vol. 23(4), pages 718-730.
    17. Paul E. Bierly & Fariborz Damanpour & Michael D. Santoro, 2009. "The Application of External Knowledge: Organizational Conditions for Exploration and Exploitation," Journal of Management Studies, Wiley Blackwell, vol. 46(3), pages 481-509, May.
    18. Christine Holmström Lind & Olivia H. Kang, 2017. "The Value-Adding Role of the Corporate Headquarters in Innovation Transfer Processes: The Issue of Headquarters Knowledge Situation," Management International Review, Springer, vol. 57(4), pages 571-602, August.
    19. repec:dgr:rugsom:03b31 is not listed on IDEAS
    20. Sungu Armagan & Manuel Portugal Ferreira, 2009. "The role of membership change on knowledge transfer in groups," Working Papers 40, globADVANTAGE, Polytechnic Institute of Leiria.
    21. Miona Pajić & Nina Gorovaia & Josef Windsperger, 2025. "Knowledge transfer mechanisms and decentralization of decision rights in interfirm networks: the case of franchising," Small Business Economics, Springer, vol. 65(4), pages 2621-2638, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bfy:ojijpm:v:4:y:2020:i:1:p:10-35:id:505. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chief Editor (email available below). General contact details of provider: https://ajpojournals.org/journals/IJPM/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.