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The Mediating Effects of Process Innovation on AI Adoption and Operational Performance in Malaysia’s Electrical and Electronics Small and Medium Enterprise Manufacturers: A Conceptual Framework

Author

Listed:
  • Erna Rustiana

    (Department of Public Administration, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia)

  • Kismartini

    (Department of Public Administration, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia)

  • Agustin Rina Herawati

    (Department of Public Administration, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia)

  • Luluk Fauziah

    (Department of Public Administration, Faculty of Social and Political Sciences, Diponegoro University, Semarang, Indonesia)

  • Eley Suzana Kasim

    (Accounting Research Institute, Universiti Teknologi MARA, Malaysia)

  • Mulyaningsih

    (Department of Public Administration, Faculty of Social and Political Sciences, Garut University, Indonesia)

Abstract

This study conceptualise the relationship between innovation, knowledge management, and the development of excellent human resources (HR) in the context of modern organizations. Various library sources such as relevant books and scientific articles, were referred. Concepts and literature were selected based on inclusion criteria including topic relevance, novelty, and publication in indexed journals. Data analysis was carried out through thematic methods to synthesize the main concepts which were then classified into three main themes: the role of innovation as a value creation strategy, knowledge management as the foundation of innovation, and strengthening human resources as the main capital of organizational sustainability. The results of this study produce a conceptual framework that emphasizes that the integration of innovation, knowledge management, and the development of excellent human resources is an important strategy in strengthening organizational competitiveness in the era of global competition.

Suggested Citation

  • Erna Rustiana & Kismartini & Agustin Rina Herawati & Luluk Fauziah & Eley Suzana Kasim & Mulyaningsih, 2025. "The Mediating Effects of Process Innovation on AI Adoption and Operational Performance in Malaysia’s Electrical and Electronics Small and Medium Enterprise Manufacturers: A Conceptual Framework," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(8), pages 3865-3874, August.
    • Handle: RePEc:bcp:journl:v:9:y:2025:issue-8:p:3865-3874
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    References listed on IDEAS

    as
    1. Mary M. Crossan & Marina Apaydin, 2010. "A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 47(6), pages 1154-1191, September.
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    4. Justin J. P. Jansen & Frans A. J. Van Den Bosch & Henk W. Volberda, 2006. "Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators," Management Science, INFORMS, vol. 52(11), pages 1661-1674, November.
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    7. Charles Ikechukwu Agu & Augustine Uchechukwu Nweze & Chinedu Innocent Enekwe, 2016. "The Use of Strategic Management Accounting Techniques (SMATs) in Sustainability Performance Measurement for Corporate Governance in Nigeria," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(3), pages 262-271, July.
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