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Work From Home (WFH) Experience: A Case of M Telecommunications Company in Kuala Lumpur, Malaysia

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  • Nurul Syawani Afieqa Abd Wahid

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, University Technology Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia)

  • Faizah Mohd Fakhruddin

    (School of Human Resource Development and Psychology, Faculty of Social Sciences and Humanities, University Technology Malaysia, 81310 UTM Johor Bahru, Johor, Malaysia)

Abstract

This study investigates the factors influencing the implementation of Work from Home (WFH) and its impacts on employees at M Telecommunications Company in Kuala Lumpur. Data were collected using a qualitative approach through semi-structured interviews with five informants based on the data saturation principle, which provided in-depth insights into employee experiences. The findings show that WFH was primarily implemented in response to social factors, such as the COVID-19 pandemic and government policies. The research further reveals imperative social and psychological impacts of WFH. Socially, WFH has altered organizational culture, enhanced work-life balance, cost, physical health, and enabled greater engagement with cultural and religious practices, time with family, while also presenting challenges like technological disruptions, job satisfaction, income, and shifts in productivity. Psychologically, employees experienced loneliness, stress, motivation, alongside the issue of mental health. This study offers practical recommendations for organizations to enhance WFH policies and contributes to the broader understanding of remote work’s implications for employee well-being and organizational effectiveness.

Suggested Citation

  • Nurul Syawani Afieqa Abd Wahid & Faizah Mohd Fakhruddin, 2025. "Work From Home (WFH) Experience: A Case of M Telecommunications Company in Kuala Lumpur, Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(2), pages 161-178, February.
    • Handle: RePEc:bcp:journl:v:9:y:2025:i:2:p:161-178
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    References listed on IDEAS

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    5. Lina Vyas, 2022. "“New normal” at work in a post-COVID world: work–life balance and labor markets [An employee-focused human resource management perspective for the management of global virtual teams]," Policy and Society, Darryl S. Jarvis and M. Ramesh, vol. 41(1), pages 155-167.
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