IDEAS home Printed from https://ideas.repec.org/a/ags/jrapmc/132251.html
   My bibliography  Save this article

Residents' Satisfaction with Community Services: Predictors and Outcomes

Author

Listed:
  • Grzeskowiak, Stephan
  • Sirgy, M. Joseph
  • Widgery, Robin

Abstract

We report on a study that empirically tested a model that integrates the relationships among important determinants and outcomes of residents’ satisfaction with community services. Our model of satisfaction with community services is highly complex. In order to facilitate reader comprehension, we presented the model in five stages. Stage 1 shows the most proximal determinants and outcomes of satisfaction with community services--satisfaction with community conditions (predictor of satisfaction with community services) and community satisfaction (determined by both satisfaction with community conditions and services). Stage 2 adds another outcome to the model, namely community commitment. The model shows that community satisfaction leads to community commitment. Stage 3 adds two additional variables--confidence in local institutions and power in influencing local institutions--to further account for variation in satisfaction with community services, community satisfaction, and community commitment. Stage 4 focuses on factors added to the model to help explain the drivers underlying satisfaction with community conditions. These drivers include satisfaction with neighborhood conditions, neighborhood satisfaction, and housing satisfaction. Finally, Stage 5 adds satisfaction with life domains such as financial life, social life, family life, and work life to help account for additional variation in the model's key constructs. We tested our model using a survey study in a community in the State of Michigan. The results were mostly supportive of the theoretical model.

Suggested Citation

  • Grzeskowiak, Stephan & Sirgy, M. Joseph & Widgery, Robin, 2003. "Residents' Satisfaction with Community Services: Predictors and Outcomes," Journal of Regional Analysis and Policy, Mid-Continent Regional Science Association, vol. 33(2), pages 1-36.
    • Handle: RePEc:ags:jrapmc:132251
    DOI: 10.22004/ag.econ.132251
    as

    Download full text from publisher

    File URL: https://ageconsearch.umn.edu/record/132251/files/03-2-1.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.22004/ag.econ.132251?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Alden Speare, 1974. "Residential satisfaction as an intervening variable in residential mobility," Demography, Springer;Population Association of America (PAA), vol. 11(2), pages 173-188, May.
    2. Kenneth Gruber & Gladys Shelton, 1987. "Assessment of neighborhood satisfaction by residents of three housing types," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 19(3), pages 303-315, August.
    3. Marcello Pagnini & Paola Rossi & Valerio Vacca, 2017. "Introduction," Economic Notes, Banca Monte dei Paschi di Siena SpA, vol. 46(3), pages 409-410, November.
    4. Fournier, Susan, 1998. "Consumers and Their Brands: Developing Relationship Theory in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 24(4), pages 343-373, March.
    5. Yeun Lee & Margaret Weber, 1984. "Development of an instrument to measure the aesthetic quality of housing environment," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 15(3), pages 255-279, October.
    6. Davies, Richard B. & Crouchley, Robert, 1984. "Calibrating longitudinal models of residential mobility and migration An assessment of a non-parametric marginal likelihood approach," Regional Science and Urban Economics, Elsevier, vol. 14(2), pages 231-247, May.
    7. Julian Wolpert, 1965. "Behavioral Aspects Of The Decision To Migrate," Papers in Regional Science, Wiley Blackwell, vol. 15(1), pages 159-169, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. M. Sirgy & Robin Widgery & Dong-Jin Lee & Grace Yu, 2010. "Developing a Measure of Community Well-Being Based on Perceptions of Impact in Various Life Domains," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 96(2), pages 295-311, April.
    2. Xiaoyuan Wu & Shiva Hashemi & Yiyue Yao & Shaian Kiumarsi & Danping Liu & Jinquan Tang, 2023. "How Do Tourism Stakeholders Support Sustainable Tourism Development: The Case of Iran," Sustainability, MDPI, vol. 15(9), pages 1-19, May.
    3. Maria Helena Guimarães & Luis Catela Nunes & Ana Paula Barreira & Thomas Panagopoulos, 2016. "What makes people stay in or leave shrinking cities? An empirical study from Portugal," European Planning Studies, Taylor & Francis Journals, vol. 24(9), pages 1684-1708, September.
    4. Cristina Bernini & Andrea Guizzardi & Giovanni Angelini, 2013. "DEA-Like Model and Common Weights Approach for the Construction of a Subjective Community Well-Being Indicator," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 114(2), pages 405-424, November.
    5. Moghavvemi, Sedigheh & Woosnam, Kyle M. & Paramanathan, Tanuosha & Musa, Ghazali & Hamzah, Amran, 2017. "The effect of residents’ personality, emotional solidarity, and community commitment on support for tourism development," Tourism Management, Elsevier, vol. 63(C), pages 242-254.
    6. Kalayanee Senasu & Anusorn Singhapakdi, 2018. "Quality-of-Life Determinants of Happiness in Thailand: the Moderating Roles of Mental and Moral Capacities," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 13(1), pages 59-87, March.
    7. Matel Anna, 2020. "Tenure Status, Housing Conditions and Residential Satisfaction of Adolescents," Real Estate Management and Valuation, Sciendo, vol. 28(4), pages 24-32, December.
    8. Robin N. WIDGERY & Madhukar ANGUR, 2009. "Nonlinear Market Dynamics Between Stock Returns And Trading Volume: Empirical Evidences From Asian Stock Markets," Analele Stiintifice ale Universitatii "Alexandru Ioan Cuza" din Iasi - Stiinte Economice (1954-2015), Alexandru Ioan Cuza University, Faculty of Economics and Business Administration, vol. 56, pages 602-620, November.
    9. Kyung-Young Lee, 2021. "Relationship between Public Service Satisfaction and Intention of Continuous Residence of Younger Generations in Rural Areas: The Case of Jeonbuk, Korea," Land, MDPI, vol. 10(11), pages 1-15, November.
    10. Moayad Mohammad Alrwajfah & Fernando Almeida-García & Rafael Cortés-Macías, 2019. "Residents’ Perceptions and Satisfaction toward Tourism Development: A Case Study of Petra Region, Jordan," Sustainability, MDPI, vol. 11(7), pages 1-19, March.
    11. Chia-Pin Yu & Shu Tian Cole & Charles Chancellor, 2018. "Resident Support for Tourism Development in Rural Midwestern (USA) Communities: Perceived Tourism Impacts and Community Quality of Life Perspective," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
    12. Taimaz Larimian & Arash Sadeghi, 2021. "Measuring urban social sustainability: Scale development and validation," Environment and Planning B, , vol. 48(4), pages 621-637, May.
    13. Yan Ning & Jiaojiao Chen, 2016. "Improving Residential Satisfaction of University Dormitories through Post-Occupancy Evaluation in China: A Socio-Technical System Approach," Sustainability, MDPI, vol. 8(10), pages 1-17, October.
    14. Su, Lujun & Huang, Songshan (Sam) & Pearce, Joanna, 2018. "How does destination social responsibility contribute to environmentally responsible behaviour? A destination resident perspective," Journal of Business Research, Elsevier, vol. 86(C), pages 179-189.
    15. Fangbing Hu & Wenqing Kong & John L. Innes & Wanli Wu & Terry Sunderland & Guangyu Wang, 2022. "Residents’ Perceptions toward Tourism Development: A Case Study from Grand Canyon National Park, USA," Sustainability, MDPI, vol. 14(20), pages 1-19, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alfred Nucci & Charles Tolbert & Troy Blanchard & Michael Irwin, 2002. "Leaving Home: Modeling the Effect of Civic and Economic Structure on Individual Migration Patterns," Working Papers 02-16, Center for Economic Studies, U.S. Census Bureau.
    2. Gordon Jong, 1977. "Residential preferences andmigration," Demography, Springer;Population Association of America (PAA), vol. 14(2), pages 169-178, May.
    3. Ilaria Baghi & Paolo Antonetti, 2021. "The higher they climb, the harder they fall: The role of self‐brand connectedness in consumer responses to corporate social responsibility hypocrisy," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(4), pages 1216-1230, July.
    4. Yoonjee Baek & Changmu Jung & Heesun Joo, 2021. "Residents’ Perception of a Collaborative Approach with Artists in Culture-Led Urban Regeneration: A Case Study of the Changdong Art Village in Changwon City in Korea," Sustainability, MDPI, vol. 13(15), pages 1-21, July.
    5. Calvin Croy & Marjorie Bezdek & Christina Mitchell & Paul Spicer, 2009. "Young Adult Migration from a Northern Plains Indian Reservation: Who Stays and Who Leaves," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 28(5), pages 641-660, October.
    6. Stephan Grzeskowiak & M. Sirgy & Dong-Jin Lee & C. Claiborne, 2006. "Housing Well-Being: Developing and Validating a Measure," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 79(3), pages 503-541, December.
    7. Richard Sendi & Ajda Šeme & Boštjan Kerbler, 2023. "Housing Satisfaction: A Comparison between Post-Second World War Large Housing Estates and Post-Socialist Multifamily Residential Neighbourhoods in Slovenia," Sustainability, MDPI, vol. 15(18), pages 1-21, September.
    8. Bastian Popp & Herbert Woratschek, 2017. "Consumer–brand identification revisited: An integrative framework of brand identification, customer satisfaction, and price image and their role for brand loyalty and word of mouth," Journal of Brand Management, Palgrave Macmillan, vol. 24(3), pages 250-270, May.
    9. Chao-Ming Yang, 2020. "Influences of Product Involvement and Symbolic Consumption Cues in Advertisements on Consumer Attitudes," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-15, March.
    10. Siwarit Pongsakornrungsilp & Pimlapas Pongsakornrungsilp & Theeranuch Pusaksrikit & Pimmada Wichasin & Vikas Kumar, 2021. "Co-Creating a Sustainable Regional Brand from Multiple Sub-Brands: The Andaman Tourism Cluster of Thailand," Sustainability, MDPI, vol. 13(16), pages 1-23, August.
    11. James A. Chalfant & Richard S. Gray & Kenneth J. White, 1991. "Evaluating Prior Beliefs in a Demand System: The Case of Meat Demand in Canada," American Journal of Agricultural Economics, Agricultural and Applied Economics Association, vol. 73(2), pages 476-490.
    12. Catalin Mihail BARBU & Radu Florin OGARCA & Mihai Razvan Constantin BARBU, 2010. "Branding In Small Business," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(S1), pages 31-38, June.
    13. Leenheer, J. & Bijmolt, T.H.A. & van Heerde, H.J. & Smidts, A., 2002. "Do Loyalty Programs Enhance Behavioral Loyalty : An Empirical Analysis Accounting for Program Design and Competitive Effects," Discussion Paper 2002-65, Tilburg University, Center for Economic Research.
    14. Agnès Helme-Guizon & Fanny Magnoni, 2019. "Consumer brand engagement and its social side on brand-hosted social media: how do they contribute to brand loyalty?," Post-Print hal-03591683, HAL.
    15. Yuan, Chun Lin & Kim, Juran & Kim, Sang Jin, 2016. "Parasocial relationship effects on customer equity in the social media context," Journal of Business Research, Elsevier, vol. 69(9), pages 3795-3803.
    16. ter Braak, Anne & Geyskens, Inge & Dekimpe, Marnik G., 2014. "Taking private labels upmarket: Empirical generalizations on category drivers of premium private label introductions," Journal of Retailing, Elsevier, vol. 90(2), pages 125-140.
    17. Katja H. Brunk & Cara Boer, 2020. "How do Consumers Reconcile Positive and Negative CSR-Related Information to Form an Ethical Brand Perception? A Mixed Method Inquiry," Journal of Business Ethics, Springer, vol. 161(2), pages 443-458, January.
    18. Vishwas Maheshwari & George Lodorfos & Siril Jacobsen, 2014. "Determinants of Brand Loyalty: A Study of the Experience-Commitment-Loyalty Constructs," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 5(6), pages 13-23, November.
    19. M. Sirgy & Robin Widgery & Dong-Jin Lee & Grace Yu, 2010. "Developing a Measure of Community Well-Being Based on Perceptions of Impact in Various Life Domains," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 96(2), pages 295-311, April.
    20. Kozinets, Robert, 2017. "Brand Networks as the Interplay of Identities, Selves, and Turtles: Commentary on “Interplay between intended brand identity and identities in a Nike related brand community: Co-existing synergies and," Journal of Business Research, Elsevier, vol. 70(C), pages 441-442.

    More about this item

    Keywords

    Consumer/Household Economics;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ags:jrapmc:132251. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AgEcon Search (email available below). General contact details of provider: https://edirc.repec.org/data/mcrsaea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.