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Quality and Competitiveness: A Lean Six Sigma Approach

Author

Listed:
  • Irina-Virginia Dragulanescu

    (University of Messina)

  • Delia Popescu

    (Bucharest University of Economic Studies)

Abstract

Originally developed to improve the quality and production efficiency, Lean Six Sigma is now widely adopted in other non-manufacturing sectors such as financial, trade, services, etc. The methodology known as Lean Six Sigma combines the Six Sigma techniques, ? which allow companies to reduce manufacturing defects ? and the Lean Manufacturing principles, ? which help companies benefit from faster processing for lower costs and with superior quality. As a result of the research, the authors observed that, despite growing popularity and impressive outcomes obtained by some companies, the Lean Six Sigma model does not always offer the expected results. However, the research has shown that the analysed company, operating in the field of courier services has managed to boost productivity and competitiveness by implementing measures that generated added value.

Suggested Citation

  • Irina-Virginia Dragulanescu & Delia Popescu, 2015. "Quality and Competitiveness: A Lean Six Sigma Approach," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(Special 9), pages 1167-1167, November.
    • Handle: RePEc:aes:amfeco:v:special9:y:2015:i:17:p:1167
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    References listed on IDEAS

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    1. Michael A. Lapré & Amit Shankar Mukherjee & Luk N. Van Wassenhove, 2000. "Behind the Learning Curve: Linking Learning Activities to Waste Reduction," Management Science, INFORMS, vol. 46(5), pages 597-611, May.
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    Cited by:

    1. Rocsana BUCEA-MANEA-TONIS & Mariana IATAGAN & Irina Elena ANDRONIE & Oana POPESCU & Irina DIJMARESCU, 2019. "Six Sigma – Modern Methodology used in Management," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 5(1), pages 197-203, November.
    2. Nicoleta Dorina RACOL?A-PAINA & Nicolae Sebastian BUNEA, 2020. "The Journey of Adopting Lean Six Sigma – from the Implementation Team’s Perspective: A Case Study," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 232-245, December.
    3. Blanka Bártová & Vladislav Bína, 2019. "Early Defect Detection Using Clustering Algorithms," Acta Oeconomica Pragensia, Prague University of Economics and Business, vol. 2019(1), pages 3-20.

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    More about this item

    Keywords

    Lean Six Sigma Model; waste reduction; DMAIC model; competitiveness; quality; Value Stream Mapping; Total Savings.;
    All these keywords.

    JEL classification:

    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology

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