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The Effect of Interface Design and Perceived Risk of Customers Satisfaction and Loyalty on Online Booking Application

Author

Listed:
  • Kai-Li Kng
  • Shu-Chun Chang

    (Graduate Institute of Bio-industry Management, National Chung Hsing University, Taiwan)

Abstract

The vast increasing of online service applications has encouraged service providers to improve their service quality including in online booking applications...

Suggested Citation

  • Kai-Li Kng & Shu-Chun Chang, 2022. "The Effect of Interface Design and Perceived Risk of Customers Satisfaction and Loyalty on Online Booking Application," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 46(2), pages 37246-37255, September.
    • Handle: RePEc:abf:journl:v:46:y:2022:i:2:p:37246-37255
    DOI: 10.26717/BJSTR.2022.46.007318
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    References listed on IDEAS

    as
    1. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    2. Izyan Hizza Bt. HILA LUDIN & Boon Liat CHENG, 2014. "Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 2(3), pages 462-471, December.
    3. Dowling, Grahame R & Staelin, Richard, 1994. "A Model of Perceived Risk and Intended Risk-Handling Activity," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(1), pages 119-134, June.
    4. repec:nup:jrmdke:v:2:y:2014:i:3:p:462-471 is not listed on IDEAS
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    Keywords

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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