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Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies

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Cited by:

  1. Ropke, Inge, 2003. "Consumption dynamics and technological change--exemplified by the mobile phone and related technologies," Ecological Economics, Elsevier, vol. 45(2), pages 171-188, June.
  2. Markus Blut & Cheng Wang, 2020. "Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage," Journal of the Academy of Marketing Science, Springer, vol. 48(4), pages 649-669, July.
  3. Maria Antónia Rodrigues & João F. Proença, 2010. "SST and the Consumer Behaviour in Portuguese Financial Services," FEP Working Papers 358, Universidade do Porto, Faculdade de Economia do Porto.
  4. Yuksel, Mujde & McDonald, Mark A. & Milne, George R. & Darmody, Aron, 2017. "The paradoxical relationship between fantasy football and NFL consumption: Conflict development and consumer coping mechanisms," Sport Management Review, Elsevier, vol. 20(2), pages 198-210.
  5. Weijo, Henri & Bean, Jonathan & Rintamäki, Jukka, 2019. "Brand community coping," Journal of Business Research, Elsevier, vol. 94(C), pages 128-136.
  6. Fré Dé & Ric Deroian, 2001. "Morphogenesis Of Social Networks And Coexistence Of Technologies," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 10(6), pages 427-448.
  7. Oliver Michler & Reinhold Decker & Christian Stummer, 2020. "To trust or not to trust smart consumer products: a literature review of trust-building factors," Management Review Quarterly, Springer, vol. 70(3), pages 391-420, August.
  8. Gartner, Simone & Nicholson, Alexander & Christou, Eleftherios, 2020. "Tourism marketing and distribution through social media: Assessing business economic performance," MPRA Paper 99194, University Library of Munich, Germany.
  9. Ferreira, Jorge Brantes & da Rocha, Angela & da Silva, Jorge Ferreira, 2014. "Impacts of technology readiness on emotions and cognition in Brazil," Journal of Business Research, Elsevier, vol. 67(5), pages 865-873.
  10. Ali, Maged & Azab, Nahed & Sorour, M. Karim & Dora, Manoj, 2019. "Integration v. polarisation among social media users: Perspectives through social capital theory on the recent Egyptian political landscape," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 461-473.
  11. Venkatraman, Meera, 2013. "Consuming digital technologies and making home," Journal of Business Research, Elsevier, vol. 66(12), pages 2626-2633.
  12. Du, Shuili & Xie, Chunyan, 2021. "Paradoxes of artificial intelligence in consumer markets: Ethical challenges and opportunities," Journal of Business Research, Elsevier, vol. 129(C), pages 961-974.
  13. Christophe Bezes, 2011. "Types de risques perçus et réducteurs de risques dans le commerce électronique : le cas du site Fnac.com," Post-Print hal-02086726, HAL.
  14. Irwansyah,, 2020. "The social contractual utilitarianism of a digital village in rural Indonesia," Technology in Society, Elsevier, vol. 63(C).
  15. Youngtak M. Kim & John R. Busenbark & Seung-Hwan Jeong & Son K. Lam, 2022. "The performance impact of marketing dualities: a response surface approach to resolving empirical challenges," Journal of the Academy of Marketing Science, Springer, vol. 50(5), pages 915-940, September.
  16. Birgelen, M. van & Ruyter, K. de & Jong, de A. & Wetzels, M., 2001. "Customer evaluations of after-sales service contact modes: An empirical analysis of national culture�s consequences," Working Papers 01.17, Eindhoven Center for Innovation Studies.
  17. Son, Minhee & Han, Kyesook, 2011. "Beyond the technology adoption: Technology readiness effects on post-adoption behavior," Journal of Business Research, Elsevier, vol. 64(11), pages 1178-1182.
  18. Shankar, Venkatesh & Venkatesh, Alladi & Hofacker, Charles & Naik, Prasad, 2010. "Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues," Journal of Interactive Marketing, Elsevier, vol. 24(2), pages 111-120.
  19. Simran Jit Kaur & Liaqat Ali, 2021. "Understanding bank employees’ perception towards technology enabled banking: a developing country perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 26(3), pages 129-143, September.
  20. Aleksandra Korzeniowska, 2015. "Generation Y on the e-commerce market. Comparison between Polish and South Korean young consumers’ behaviour," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 2(2), pages 33-48.
  21. Jung, Jae Min & Hui, Hang Chu (“Michel”) & Min, Kyeong Sam & Martin, Drew, 2014. "Does telic/paratelic user mode matter on the effectiveness of interactive internet advertising? A reversal theory perspective," Journal of Business Research, Elsevier, vol. 67(6), pages 1303-1309.
  22. Rydén, Pernille & Ringberg, Torsten & Wilke, Ricky, 2015. "How Managers' Shared Mental Models of Business–Customer Interactions Create Different Sensemaking of Social Media," Journal of Interactive Marketing, Elsevier, vol. 31(C), pages 1-16.
  23. Moore, Simon & Bulmer, Sandy & Elms, Jonathan, 2022. "The social significance of AI in retail on customer experience and shopping practices," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  24. Lavinia DOVLEAC & Marius BALASESCU, 2013. "Particularities Of Marketing Decisions For Innovative Companies From High-Tech Industry," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(1), pages 157-172, May.
  25. Johnson, Catherine & McLaughlin, James, 2020. "Tourism branding and promotion: A critical approach," MPRA Paper 100706, University Library of Munich, Germany.
  26. repec:dgr:rugsom:04f04 is not listed on IDEAS
  27. Thomas P. Novak & Donna L. Hoffman, 2019. "Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects," Journal of the Academy of Marketing Science, Springer, vol. 47(2), pages 216-237, March.
  28. Jaydeep Mukherjee, 2016. "A comprehensive framework for adoption of mobile broadband services in Indian cities," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 6(1), pages 9-25, January.
  29. Monica C. LaBarge & Martin Pyle, 2020. "Staying in “the works of living”: How older adults employ marketplace resources to age successfully," Journal of Consumer Affairs, Wiley Blackwell, vol. 54(2), pages 742-774, June.
  30. Chatzigeorgiou, Chryssoula & Christou, Evangelos, 2019. "Social media in tourism marketing: Travellers’ attitudes and encounters," MPRA Paper 98793, University Library of Munich, Germany.
  31. Eline Jongmans & Florence Jeannot & Lan Liang & Maud Dampérat, 2022. "Impact of website visual design on user experience and website evaluation: The sequential mediating roles of usability and pleasure," Post-Print halshs-04159555, HAL.
  32. Mariann Hardey & Rowland Atkinson, 2018. "Disconnected: Non-Users of Information Communication Technologies," Sociological Research Online, , vol. 23(3), pages 553-571, September.
  33. Pedersen, Carsten Lund, 2023. "The paradoxical marketer: Interpretations, illustrations, and implications," Business Horizons, Elsevier, vol. 66(6), pages 765-776.
  34. Veeck, Ann & Burns, Alvin C., 2005. "Changing tastes: the adoption of new food choices in post-reform China," Journal of Business Research, Elsevier, vol. 58(5), pages 644-652, May.
  35. Debasis Pradhan, 2022. "Pandemics and consumer well‐being: Provenance and research priorities," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(1), pages 28-33, March.
  36. Tony Woodall & Julie Rosborough & John Harvey, 2018. "Proposal, project, practice, pause: Developing a framework for evaluating smart domestic product engagement," AMS Review, Springer;Academy of Marketing Science, vol. 8(1), pages 58-74, June.
  37. Euehun Lee & Semi Han, 2017. "Mobile service consumption values: an exploratory mixed-method study," Information Technology and Management, Springer, vol. 18(4), pages 253-264, December.
  38. Kaili Yieh & Jiun-shan Chen & Maggie Wei, 2012. "The Effects of Technology Readiness on Customer Perceived Value: An Empirical Analysis," Journal of Family and Economic Issues, Springer, vol. 33(2), pages 177-183, June.
  39. van Nierop, J.E.M. & Leeflang, P.S.H. & Teerling, M.L. & Huizingh, K.R.E., 2011. "The impact of the introduction and use of an informational website on offline customer buying behavior," International Journal of Research in Marketing, Elsevier, vol. 28(2), pages 155-165.
  40. Wided Batat & John F. Tanner, 2021. "Unveiling (In)Vulnerability in an Adolescent’s Consumption Subculture: A Framework to Understand Adolescents’ Experienced (In)Vulnerability and Ethical Implications," Journal of Business Ethics, Springer, vol. 169(4), pages 713-730, April.
  41. Meuter, Matthew L. & Ostrom, Amy L. & Bitner, Mary Jo & Roundtree, Robert, 2003. "The influence of technology anxiety on consumer use and experiences with self-service technologies," Journal of Business Research, Elsevier, vol. 56(11), pages 899-906, November.
  42. Rahul Pramani & S. Veena Iyer, 2023. "Adoption of payments banks: a grounded theory approach," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 43-57, March.
  43. Landry, Peter & Webb, Ryan, 2021. "Pairwise normalization: A neuroeconomic theory of multi-attribute choice," Journal of Economic Theory, Elsevier, vol. 193(C).
  44. repec:oup:jecgeo:v:50:y:2023:i:2:p:255-281. is not listed on IDEAS
  45. Chatzigeorgiou, Chryssoula & Christou, Evangelos, 2019. "Social media in tourism marketing: Travellers’ attitudes and encounters," EconStor Conference Papers 215794, ZBW - Leibniz Information Centre for Economics.
  46. Paolo Franco, 2023. "Older consumers and technology: A critical systematic literature review," AMS Review, Springer;Academy of Marketing Science, vol. 13(1), pages 92-121, June.
  47. Wang, Jessie J. & Lalwani, Ashok K. & DelVecchio, Devon, 2022. "The Impact of Power Distance Belief on Consumers' Brand Preferences," International Journal of Research in Marketing, Elsevier, vol. 39(3), pages 804-823.
  48. Valor, Carmen & Antonetti, Paolo & Crisafulli, Benedetta, 2022. "Emotions and consumers’ adoption of innovations: An integrative review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
  49. Léa Cauchard & Gilles N'Goala, 2021. "L’inclusion numérique : se rapprocher de l’usager pour des stratégies plus efficaces," Post-Print hal-03544579, HAL.
  50. Wang, Weisha & Abosag, Ibrahim, 2019. "Do immigration and social media facilitate or inhibit cognitive acculturation? The role of individual dialecticism in dual-focused cultural stimuli evaluation," Technological Forecasting and Social Change, Elsevier, vol. 145(C), pages 523-531.
  51. Liu, Aiping & Urquía-Grande, Elena & López-Sánchez, Pilar & Rodríguez-López, Ángel, 2022. "How technology paradoxes and self-efficacy affect the resistance of facial recognition technology in online microfinance platforms: Evidence from China," Technology in Society, Elsevier, vol. 70(C).
  52. Aimee Dinnin Huff & June Cotte, 2013. "Complexities of Consumption: The Case of Childcare," Journal of Consumer Affairs, Wiley Blackwell, vol. 47(1), pages 72-97, April.
  53. Sangmin Jun & Jungsung Yeo, 2012. "Coping with Negative Emotions from Buying Mobile Phones: A Study of Korean Consumers," Journal of Family and Economic Issues, Springer, vol. 33(2), pages 167-176, June.
  54. Rojas Gaviria, Pilar, 2016. "Oneself for another: The construction of intimacy in a world of strangers," Journal of Business Research, Elsevier, vol. 69(1), pages 83-93.
  55. Komlan Gbongli & Yongan Xu & Komi Mawugbe Amedjonekou, 2019. "Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach," Sustainability, MDPI, vol. 11(13), pages 1-33, July.
  56. Truong, Yann & Klink, Richard R. & Simmons, Geoff & Grinstein, Amir & Palmer, Mark, 2017. "Branding strategies for high-technology products: The effects of consumer and product innovativeness," Journal of Business Research, Elsevier, vol. 70(C), pages 85-91.
  57. Labrecque, Lauren I. & vor dem Esche, Jonas & Mathwick, Charla & Novak, Thomas P. & Hofacker, Charles F., 2013. "Consumer Power: Evolution in the Digital Age," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 257-269.
  58. Panzone, Luca A., 2013. "Saving money vs investing money: Do energy ratings influence consumer demand for energy efficient goods?," Energy Economics, Elsevier, vol. 38(C), pages 51-63.
  59. Johnson, Devon S., 2008. "Beyond trial: Consumer assimilation of electronic channels," Journal of Interactive Marketing, Elsevier, vol. 22(2), pages 28-44.
  60. Hollenbeck, Candice R. & Kaikati, Andrew M., 2012. "Consumers' use of brands to reflect their actual and ideal selves on Facebook," International Journal of Research in Marketing, Elsevier, vol. 29(4), pages 395-405.
  61. Fabien Rogeon & Aurélia Michaud-Trévinal & Isabelle Collin-Lachaud, 2020. "Towards a first conceptualization of shoppers' ambivalence to digitalization," Post-Print hal-02880832, HAL.
  62. Maria Mercanti-Guérin & Christophe Bezes, 2019. "Discipline and Punish in the Digital Era : an analysis of GAFAM'S acquisition strategies," Post-Print hal-02437427, HAL.
  63. DeFranco, Agnes & Morosan, Cristian, 2017. "Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally," Tourism Management, Elsevier, vol. 61(C), pages 380-393.
  64. Agim Mamuti, 2015. "The Impact of Brand Name on Consumers, Case of Bosnia and Herzegovina," European Journal of Economics and Business Studies Articles, Revistia Research and Publishing, vol. 1, May - Aug.
  65. Wided Batat, 2010. "Understanding the Dimensions of Young Consumer Vulnerability in the Web 2.0 Society," Post-Print halshs-00527884, HAL.
  66. Hu, Hai-hua & Lin, Jun & Qian, Yanjun & Sun, Jian, 2018. "Strategies for new product diffusion: Whom and how to target?," Journal of Business Research, Elsevier, vol. 83(C), pages 111-119.
  67. Geoff Tomaino & Jasper Teow & Ziv Carmon & Leonard Lee & Moshe Ben-Akiva & Charlene Chen & Wai Yan Leong & Shanjun Li & Nan Yang & Jinhua Zhao, 2020. "Mobility as a service (MaaS): the importance of transportation psychology," Marketing Letters, Springer, vol. 31(4), pages 419-428, December.
  68. Gabriela Viale Pereira & Elsa Estevez & Diego Cardona & Carlos Chesñevar & Pablo Collazzo-Yelpo & Maria Alexandra Cunha & Eduardo Henrique Diniz & Alex Antonio Ferraresi & Frida Marina Fischer & Flúvi, 2020. "South American Expert Roundtable: Increasing Adaptive Governance Capacity for Coping with Unintended Side Effects of Digital Transformation," Sustainability, MDPI, vol. 12(2), pages 1-47, January.
  69. Mary M. Crossan & Marina Apaydin, 2010. "A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 47(6), pages 1154-1191, September.
  70. de Kervenoael, Ronan & Palmer, Mark & Hallsworth, Alan, 2013. "From the outside in: Consumer anti-choice and policy implications in the mobile gaming market," Telecommunications Policy, Elsevier, vol. 37(6), pages 439-449.
  71. Byung Cheol Lee & Christine Moorman & C. Page Moreau & Andrew T. Stephen & Donald R. Lehmann, 2020. "The past, present, and future of innovation research," Marketing Letters, Springer, vol. 31(2), pages 187-198, September.
  72. Supreet Sandhu & Sangeeta Arora, 2022. "Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 27(2), pages 2169-2181, April.
  73. Kerstin Pezoldt & Jana Schliewe, 2012. "Akzeptanz von Self-Service-Technologien: State of the Art," Schmalenbach Journal of Business Research, Springer, vol. 64(2), pages 205-253, March.
  74. Laetitia Mimoun & Lez Trujillo-Torres & Francesca Sobande, 2022. "Social Emotions and the Legitimation of the Fertility Technology Market [The Role of Emotions in Marketing]," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 48(6), pages 1073-1095.
  75. BERTRANDIAS, Laurent & LOWE, Ben & SADIK-ROZSNYAI, Orsolya & CARRICANO, Manu, 2021. "Delegating decision-making to autonomous products: A value model emphasizing the role of well-being," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
  76. Ratchford, Mark & Ratchford, Brian T., 2021. "A cross-category analysis of dispositional drivers of technology adoption," Journal of Business Research, Elsevier, vol. 127(C), pages 300-311.
  77. Hory Sankar Mukerjee & G. K. Deshmukh & U. Devi Prasad, 2019. "Technology Readiness and Likelihood to Use Self-Checkout Services Using Smartphone in Retail Grocery Stores: Empirical Evidences from Hyderabad, India," Business Perspectives and Research, , vol. 7(1), pages 1-15, January.
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  79. Jared Bischoff & Orie Berezan & Lorenzo Scardicchio, 2019. "The digital self and customer loyalty: from theory to virtual reality," Journal of Marketing Analytics, Palgrave Macmillan, vol. 7(4), pages 220-233, December.
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  81. Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine, 2009. "Customer acceptance of RFID technology: Evidence from the German electronic retail sector," Journal of Retailing and Consumer Services, Elsevier, vol. 16(1), pages 31-39.
  82. Romina Moruzzi & Lucie Sirieix, 2014. "Paradoxes of sustainable food and consumer coping strategies," Post-Print hal-01594077, HAL.
  83. Mittal, Banwari, 2016. "The maximizing consumer wants even more choices: How consumers cope with the marketplace of overchoice," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 361-370.
  84. Dang, Ngoc Bich & Bertrandias, Laurent, 2023. "Social robots as healing aids: How and why powerlessness influences the intention to adopt social robots," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
  85. Aida Faber & Colleen Bee & Marina Girju & Naz Onel & Anne Marie Rossi & Marina Cozac & Richard J. Lutz & Gia Nardini & Camilla Eunyoung Song, 2022. "The paradoxes of smartphone use: Understanding the user experience in today's connected world," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1260-1283, September.
  86. Riegger, Anne-Sophie & Klein, Jan F. & Merfeld, Katrin & Henkel, Sven, 2021. "Technology-enabled personalization in retail stores: Understanding drivers and barriers," Journal of Business Research, Elsevier, vol. 123(C), pages 140-155.
  87. Abigail B. Schneider & Sunaina Chugani & Tavleen Kaur & Jason Stornelli & Michael G. Luchs & Marat Bakpayev & Tessa Garcia‐Collart & Bridget Leonard & Lydia Ottlewski & Laura Pricer, 2022. "The role of wisdom in navigating social media paradoxes: Implications for consumers, firms, and public policy," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1127-1147, September.
  88. Chaturvedi, Rijul & Verma, Sanjeev & Das, Ronnie & Dwivedi, Yogesh K., 2023. "Social companionship with artificial intelligence: Recent trends and future avenues," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
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  114. García Costa, Laura & García Costa, Beatriz & Gómez Martínez, Raúl, 2021. "Análisis de confianza de las entidades bancarias, desde una perspectiva de género. || Confidence analysis of the banking entities, from a gender perspective," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 31(1), pages 347-362, June.
  115. Wang, Xueqin & Wong, Yiik Diew & Liu, Feng & Yuen, Kum Fai, 2023. "Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  116. Chen, Nuoya & Mohanty, Smaraki & Jiao, Jinfeng & Fan, Xiucheng, 2021. "To err is human: Tolerate humans instead of machines in service failure," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  117. Virginie Schweitzer & Françoise Simon, 2021. "Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments," Post-Print hal-03110766, HAL.
  118. Vikram Kapoor & Russell Belk, 2022. "‘Pressure creates diamonds’/‘fire refines gold’: Conceptualizing coping capital," AMS Review, Springer;Academy of Marketing Science, vol. 12(3), pages 196-215, December.
  119. Chang, Woojung, 2022. "The effectiveness of AI salesperson vs. human salesperson across the buyer-seller relationship stages," Journal of Business Research, Elsevier, vol. 148(C), pages 241-251.
  120. Hill, William W. & Beatty, Sharon E., 2011. "A model of adolescents' online consumer self-efficacy (OCSE)," Journal of Business Research, Elsevier, vol. 64(10), pages 1025-1033, October.
  121. Euehun Lee & Semi Han, 0. "Mobile service consumption values: an exploratory mixed-method study," Information Technology and Management, Springer, vol. 0, pages 1-12.
  122. van Esch, Patrick & Arli, Denni & Gheshlaghi, Mahnaz Haji & Andonopoulos, Vicki & von der Heidt, Tania & Northey, Gavin, 2019. "Anthropomorphism and augmented reality in the retail environment," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 35-42.
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  124. Pietro De Giovanni, 2020. "Recursive Effects to Study Feature-Based Capabilities in Supply Chain Management," Logistics, MDPI, vol. 4(4), pages 1-17, November.
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