Content
March 2024, Volume 29, Issue 1
- 1-16 Marketing financial services in Africa: exploring the heterogeneous middle-class consumer across nine countries
by Tendai Chikweche & James Lappeman & Paul Egan - 17-32 Exploring the barriers to accessing personal financial planning advice
by John Moss & Karen Rowlingson & Andrew Lymer - 33-44 An empirical study to explore the influence of the COVID-19 crisis on consumers' behaviour towards cashless payment in Malaysia
by Ming-Pey Lu & Zunarni Kosim - 45-66 Propensity towards Islamic banking among non-users: a mixed-methods analysis
by Hind Lebdaoui & Youssef Chetioui & Tahar Harkat - 67-78 Predictors of Islamic banking adoption among Muslim customers in Nigeria
by Precious Chikezie Ezeh - 79-96 Examining the dynamics leading towards credit card usage attitude: an empirical investigation using importance performance map analysis
by Bikramjit Rishi & Dilip Kumar Mallick & Atul Shiva - 97-105 How heuristics in judgement influence the securities investment decision process
by Marcel Piotrowski & Christian Bünnings - 106-121 QR code m-payment from a customer experience perspective
by Berrin Arzu Eren - 122-137 Impact of financial literacy on financial well-being: a mediational role of financial self-efficacy
by Umer Mushtaq Lone & Suhail Ahmad Bhat - 138-153 Relationship quality and customer loyalty in the Tanzanian microfinance sector
by Amani Gration Tegambwage & Pendo Shukrani Kasoga - 154-170 The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers’ internal and behavioral responses: evidence from Guilan Province in Iran
by Maryam Zidehsaraei & Reza Esmaeilpour & Mohsen Akbari - 171-185 Does information seeking moderate the relationship between financial loan inclusion and Fintech P2P lending?
by Rayenda Khresna Brahmana & Maria Kontesa & Josephine Tan-Hwang Yau - 186-198 High-performance human resource practices in Indian banks: an examination from the institutional perspective
by Ashutosh Muduli & Sunita Verma & Archana Choudhary & Upasana Singh - 199-199 Correction to: The effect of attitude and religiosity on tax compliant intention moderated by the utilization of e-Filing
by Kadarisman Hidayat & Mekar Satria Utama & Umar Nimran & Arik Prasetya - 200-200 Correction to: Sustainable financial services: reflection and future perspectives
by Jasman Tuyon & Okey Peter Onyia & Aidi Ahmi & Chia-Hsing Huang - 201-201 Correction to: Is there any association between FinTech and sustainability? Evidence from bibliometric review and content analysis
by Nejla Ould Daoud Ellili
December 2023, Volume 28, Issue 4
- 627-630 Disruptions, innovations and transformations in the global financial services market: the impacts of emerging cybersecurity, geopolitical and sustainability risks
by Okey Peter Onyia & Jasman Tuyon - 631-648 Bibliometric analysis and visualization of green, sustainable, and environmental insurance research
by Haitham Nobanee & Fayrouz Aksam Elsaied & Nouf Alhammadi & Noora Wazir - 649-663 Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
by Nurul Fazleen Mohd Zariman & Norshima Humaidi & Muhammad Hafiz Abd Rashid - 664-690 Sustainable financial services: reflection and future perspectives
by Jasman Tuyon & Okey Peter Onyia & Aidi Ahmi & Chia-Hsing Huang - 691-704 Negative emotions and consumer behavioural intention to adopt emerging e-banking technology
by Masoome Abikari & Peter Öhman & Darush Yazdanfar - 705-711 Reconsideration of behavioral biases in financial markets: comparison of the S&P500 index and TEPIX index of Tehran Stock Exchange
by Saeid Tajdini & Ali Taiebnia & Mohsen Mehrara - 712-723 The effect of attitude and religiosity on tax compliant intention moderated by the utilization of e-Filing
by Kadarisman Hidayat & Mekar Satria Utama & Umar Nimran & Arik Prasetya - 724-747 Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022)
by Ratikant Bhaskar & Okey Peter Onyia & Dharen Kumar Pandey & S. Ananda - 748-762 Is there any association between FinTech and sustainability? Evidence from bibliometric review and content analysis
by Nejla Ould Daoud Ellili - 763-778 What factors influence the usage of mobile banking among digital natives?
by Tengku Ikmal Hakimi & Johanna Abdullah Jaafar & Nor Azah Abdul Aziz - 779-793 Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach
by Swaraj S. Bharti & Kanika Prasad & Shwati Sudha & Vineeta Kumari - 794-806 Adoption of incentive-based insurance applications: the perspective of psychological ownership
by Antti Talonen & Lasse Koskinen & Raimo Voutilainen & Harri Talonen - 807-821 Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic
by Ajimon George & Prajod Sunny - 822-834 Gender-based conversational interface preferences in live chat systems for financial services
by Muhanad Shakir Manshad & Daniel C. Brannon - 835-852 Utilization of artificial intelligence in the banking sector: a systematic literature review
by Omar H. Fares & Irfan Butt & Seung Hwan Mark Lee
September 2023, Volume 28, Issue 3
- 411-447 The transformative potential of banking service domains with the emergence of FinTechs
by Payam Hanafizadeh & Mojdeh Gerami Amin - 448-465 Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services
by Neena Sinha & Nidhi Singh - 466-487 Linking psychological needs, perceived financial well-being and loyalty: the role of commercial banks
by Dung Phuong Hoang & Thi Hong Hai Nguyen & Nham Linh Vuong & Dat Luong - 488-501 Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
by Ogheneochuko Salome Ighomereho & Taofeek Sola Afolabi & Adeniyi Olufemi Oluwakoya - 502-525 Designing for loyalty programme effectiveness in the financial services industry
by Sonja Fourie & Michael Goldman & Michael McCall - 526-543 Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece
by Alexandros P. Bechlioulis & Dimitrios Karamanis - 544-557 The interaction effects of adhocracy culture, work experience on information acquisition and job performance of bank salespeople
by Muhammad Iskandar Hamzah & Abdul Kadir Othman & Amily Fikry & Mohd Zulkifli Abdullah - 558-569 The potential of crowdfunding to promote business in the context of an emerging economy
by Alet C. Erasmus & Geoffrey Tocknell & Flip Schutte - 570-584 A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector
by S. Ananda & Raghavendra Prasanna Kumar & Dharmendra Singh - 585-598 Exploring the role of commitment in potential absorptive capacity and its impact on new financial product knowledge: a social media banking perspective
by Ree Chan Ho & Muslim Amin - 599-614 Evaluating the relationship between entrepreneurial marketing, competitive advantage, and Islamic banks performance
by Edi Suandi & Herri & Yulihasri & Syafrizal - 615-625 Are SMEs relationship seekers or price watchers? Target marketing implications for banks
by Manpreet Kaur & Kanwaljeet Singh & Sarita Arora
June 2023, Volume 28, Issue 2
- 209-221 Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings
by Tobias Otterbring - 222-235 Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach
by Ritika & Himanshu & Nawal Kishor - 236-254 An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets
by Shalini Srivastava & Nidhi Singh - 255-269 Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals
by Gamini Gunawardane - 270-284 Customer acceptance toward Islamic personal financing in Pakistan
by Muhammad Ali & Syed Ali Raza & Chin-Hong Puah & Muhammad Shujaat Mubarik - 285-305 The role of customer personality in premium banking services
by Shirie Pui Shan Ho & Amy Wong - 306-320 Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia
by Rizaldi Yusfiarto & Septy Setia Nugraha & Galuh Tri Pambekti & Annes Nisrina Khoirunnisa - 321-336 Management of litigation risk by Indian MSMEs
by Hemant Kushwaha & Sanjay Kumar Mishra & Manoj Kumar - 337-357 Trust and digital privacy: willingness to disclose personal information to banking chatbot services
by James Lappeman & Siddeeqah Marlie & Tamryn Johnson & Sloane Poggenpoel - 358-377 Mediating effect of risk management practices in Iraqi private banks financial performance
by Najat Shakir Mahmood & Elsadig Musa Ahmed - 378-395 Customers’ satisfaction with fintech services: evidence from Brazil
by Emerson Wagner Mainardes & Priscilla Maria Ferreira Costa & Silvania Neris Nossa - 396-409 The relationship between business and bank: the role of perceived injustice in complaint behaviour
by Mark Ojeme & Ogechi Adeola
March 2023, Volume 28, Issue 1
- 1-14 Investor’s perceptions on artificial intelligence (AI) technology adoption in investment services in India
by Rishi Manrai & Kriti Priya Gupta - 15-29 Banking sector reforms and customer switching intentions: evidence from the Ghanaian banking industry
by Bright Senanu & Bedman Narteh - 30-42 Determining mobile money service customer satisfaction and continuance usage through service quality
by Kojo Kakra Twum & John Paul Basewe Kosiba & Robert Ebo Hinson & Antoinette Yaa Benewaa Gabrah & Ebenezer Nyarko Assabil - 43-57 Adoption of payments banks: a grounded theory approach
by Rahul Pramani & S. Veena Iyer - 58-73 Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model
by Bindu K. Nambiar & Kartikeya Bolar - 74-98 Understanding customers’ usage behavior towards online banking services: an integrated risk–benefit framework
by Simarpreet Kaur & Sangeeta Arora - 99-116 Comprehending the intention to use branchless banking by rural people during the corona pandemic: evidence from Bangladesh
by Mohammad Ali Ashraf - 117-127 Who uses mobile money, and what factors affect its adoption process? Evidence from smallholder households in Cote d’Ivoire
by Gbêtondji Melaine Armel Nonvide & Alastaire Sèna Alinsato - 128-145 Consumer, bank, and stock market reaction to CFPB’s complaint data disclosure
by Abhi Bhattacharya - 146-177 Practitioners’ perspectives on the marketing strategies in Indian banking sector: a framework for strategy formulation
by Archita Pal Choudhury & Amit Kundu & Dev Narayan Sarkar & Arabinda Bhattacharya - 178-188 The effect of cashless payments on the internet and mobile banking
by Hway-Boon Ong & Lee-Lee Chong - 189-207 Unraveling the link between status quo satisfaction and the rejection of digital-only banks
by Jacques Nel & Christo Boshoff
December 2022, Volume 27, Issue 4
- 279-290 Discerning the antecedents determining empowerment of life insurance agents: an empirical examination
by Ramesh Darbha & Abhilash Ponnam & Rik Paul & S. Sreejesh - 291-305 Exploiting context-dependent preferences to protect borrowers
by Linda Dezső & Barna Bakó & Gábor Neszveda - 306-307 Correction to: Exploiting context-dependent preferences to protect borrowers
by Linda Dezső & Barna Bakó & Gábor Neszveda - 308-321 A partial least squares approach to digital finance adoption
by Niyati Jain & T. V. Raman - 322-334 Which factors support trust in the recommendation process of pension products? Trust and pension products
by Philip Maximilian Linhart & Olaf Stotz - 335-345 Identifying potential millennial customers for financial institutions using SVM
by Swati Anand & Kushendra Mishra - 346-359 The mediating role of happiness on the effect of locomotion and effort on salesperson’s performance and cross-selling: the case of financial insurance
by Valter Afonso Vieira - 360-371 Two sides of the same coin: The simultaneous effects of spending and saving needs on budget estimation
by Min Jung Kim - 372-386 Mediating role of trust in the impact of perceived empathy and customer orientation on intention to continue relationship in Indian banks
by Rajeev Kumra & Praveen Kumar Sharma
September 2022, Volume 27, Issue 3
- 167-176 Effects of risk tolerance, financial literacy, and financial status on retirement planning
by Heejung Park & William Martin - 177-189 Exploring usage of mobile banking apps in the UAE: a categorical regression analysis
by Sudipa Majumdar & Vijay Pujari - 190-205 The influence of marketing communications strategy on consumer purchasing behaviour in the financial services industry in an emerging economy
by Kobby Mensah & Fortune Edem Amenuvor - 206-220 A comparison of conventional versus Islamic banking customers attitudes and judgment
by Laila Refiana Said & Kanwal Bilal & Shahab Aziz & Ambreen Gul & Malik Shahzad Shabbir & Aysha Zamir & Hummera Abro - 221-231 The truth will set you free: the perception of South African financial advisors regarding clients' truthfulness when sharing information
by Liezel Alsemgeest - 232-249 Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth
by Lova Rajaobelina & Isabelle Brun & Nour Kilani & Line Ricard - 250-263 Organizational ambidexterity and financial performance in the banking industry: evidence from a developing economy
by Martin Owusu Ansah & Nicholas Addai-Boamah & Abeeku Bylon Bamfo & Lucy Afeafa Ry-Kottoh - 264-275 Classification of m-payment users’ behavior using machine learning models
by Faheem Aslam & Tahir Mumtaz Awan & Tayyba Fatima - 276-276 Correction to: Impact of anti-discrimination laws on credit scoring
by Galina Andreeva & Jake Ansell & Jonathan Crook - 277-277 RETRACTED ARTICLE: The influence of intensive distribution and sales promotion towards corporate image, customer-based brand equity, repurchase intention and word of mouth using generalized structured component analysis
by Ande Langga
June 2022, Volume 27, Issue 2
- 65-80 Antecedents of brand loyalty in South African retail banking
by Mokgadi Cleopatra Taoana & Emmanuel Silva Quaye & Russell Abratt - 81-95 Customer readiness to co-production of mobile banking services: a customer-only co-production perspective
by Andrews A. Yalley - 96-110 Modeling the key factors influencing the adoption of mobile financial services: an interpretive structural modeling approach
by Shelly Gupta & Sanjay Dhingra - 111-135 Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions
by Nathan Chubaka Mushagalusa & Eddy Balemba Kanyurhi & Deogratias Bugandwa Mungu Akonkwa & Patrick Murhula Cubaka - 136-146 Addressing Financial Inclusion Challenges in Rural Areas from the Financial Services Marketing Employee Emotional Labor Dimension: Evidence from Nigeria
by Benedict Ogbemudia Imhanrenialena & Ozioma Happiness Obi-Anike & Chikodili Nkiruka Okafor & Ruby Nneka Ike & Chinedu Obiora-Okafo - 147-163 HARI: Characteristics of a new defined lifestyle (DL) retirement planning product
by Rama Malladi - 164-165 Correction to: Brand credibility and customer‑based brand equity: a service recovery perspective
by Azzam Rifi & Rania B. Mostafa
March 2022, Volume 27, Issue 1
- 1-16 Brand credibility and customer-based brand equity: a service recovery perspective
by Azzam Rifi & Rania B. Mostafa - 17-26 Psychological and demographic factors influencing responsible credit card debt payment
by Asli Elif Aydin - 27-40 Adoption of electronic banking services in India: an extension of UTAUT2 model
by Vikas Chauhan & Rambalak Yadav & Vipin Choudhary - 41-51 Factors affecting investors’ intention to purchase gold and silver bullion: evidence from Malaysia
by Joel Verghese & Phaik Nie Chin - 52-64 Aligning employees’ work engagement and behavioral performance with internal branding: the missing link of employees’ perceived brand authenticity
by Abdullah J. Sultan
December 2021, Volume 26, Issue 4
- 203-204 New trends in financial service delivery and corporate/individual customers′ financial adjustments consequent upon the COVID-19 global pandemic
by Okey Peter Onyia - 205-214 Implications of the COVID-19 pandemic on market orientation in retail banking
by Hannele Haapio & Joel Mero & Heikki Karjaluoto & Aijaz A. Shaikh - 215-225 Assessing the effectiveness of Covid-19 financial product innovations in supporting financially distressed firms and households in the UAE
by Florian Gerth & Vikash Ramiah & Elissar Toufaily & Glenn Muschert - 226-236 The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic
by Abed Rabbani & Wookjae Heo & John E. Grable - 237-258 Fast, furious and focused approach to Covid-19 response: an examination of the financial and business resilience of the UAE logistics industry
by Balan Sundarakani & Okey Peter Onyia - 259-273 Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2
by Allicia Deana Santosa & Nuryanti Taufik & Faizal Haris Eko Prabowo & Mira Rahmawati - 274-294 Criteria affecting Taiwan wealth management banks in serving high-net-worth individuals during COVID-19: a DEMATEL approach
by Arthur J. Lin & Hai-Yen Chang & Sun-Weng Huang & Gwo-Hshiung Tzeng - 295-304 Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk
by Hasnan Baber - 305-316 Covid-19 and heuristic biases: evidence from India
by Shashank Kathpal & Asif Akhtar & Asma Zaheer & Mohd Naved Khan
September 2021, Volume 26, Issue 3
- 129-143 Understanding bank employees’ perception towards technology enabled banking: a developing country perspective
by Simran Jit Kaur & Liaqat Ali - 144-159 Dynamic capabilities and firm performance: the rise and fall of Charles Schwab
by Mina Rohani & Nasser Shahrasbi & Yany Gregoire - 160-168 Insurance-based marketing (IBM): a prevalent marketing strategy
by Sandra Zwier - 169-180 Mediation between financial risk tolerance and equity ownership: assessing the role of financial knowledge underconfidence
by Wookjae Heo & Abed G. Rabbani & Jae Min Lee - 181-201 Business cycles influences upon customer cross-buying behavior in the case of financial services
by Samy Mansouri
June 2021, Volume 26, Issue 2
- 67-80 Telecom microfinance banking versus commercial banking: a battle in the financial services sector
by Waqar Younas & K. Ramanathan Kalimuthu - 81-94 Classifying potential users of live chat services and chatbots
by Lova Rajaobelina & Line Ricard - 95-106 Creating advocates: understanding the roles of CSR and firm innovativeness
by Syed Shujaat Ali Shah & Zia Khan - 107-121 Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
by Simran Jit Kaur & Liaqat Ali & M. Kabir Hassan & Md Al-Emran - 122-128 Comparative analysis of prescribed and actual interest rates of the Anchor Borrowers’ program in Imo State, Nigeria
by Augustine Odinakachukwu Ejiogu
March 2021, Volume 26, Issue 1
- 1-9 Characteristics of random responders in a financial risk-tolerance questionnaire
by John E. Grable & Wookjae Heo & Abed Rabbani - 10-23 Factors influencing individual in adopting eWallet
by Muhammad Anshari & Munirah Ajeerah Arine & Norzaidah Nurhidayah & Hidayatul Aziyah & Md Hasnol Alwee Salleh - 24-33 Ethical dilemma at work: the viewpoint of bank marketers in Nigeria
by Henry Egbezien Inegbedion & Emmanuel Inegbedion & Samuel Osifo & Sarah Adeyemi - 34-51 Determinants of mobile bank usage among the bank users in North India
by Shalini Srivastava & Sushama Vishnani - 52-65 From private label to co-branded credit card: an assessment of the impact of a change in value proposition over customer value perception and company value capture
by Dimária Silva e Meirelles & Daniel D’Andrea
December 2020, Volume 25, Issue 3
- 45-52 Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank
by Jari Salo & Helen Cripps & Robert Wendelin - 53-64 Independent financial adviser (IFA)-based brand equity pyramid
by Nathalia C. Tjandra & John Ensor & Maktoba Omar & John R. Thomson - 65-75 Marketing universities’ services role in providing financial resources
by Odai Falah Mohammad AL-Ghaswyneh - 76-85 Elderly consumers and financial choices: A systematic review
by Gianluigi Guido & Cesare Amatulli & Andrea Sestino - 86-96 Understanding the intention to use mobile banking by existing online banking customers: an empirical study
by Sindhu Singh & R. K. Srivastava
June 2020, Volume 25, Issue 1
- 1-13 Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z
by Ghazal Shams & Mohsin Abdur Rehman & Sarminah Samad & Eeva-Liisa Oikarinen - 14-24 What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking
by S. Ananda & Sonal Devesh & Anis Moosa Al Lawati - 25-34 The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
by Ghazal Shams & Mohsin Abdur Rehman & Sarminah Samad & Raouf Ahmad Rather - 35-44 Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services
by Kedar Bhatt
December 2019, Volume 24, Issue 3
- 59-68 Factors affecting customers’ continued intentions to use Islamic banks
by Hajime Kamiyama & Kenichi Kashiwagi - 69-80 Sales forecasting in financial distribution: a comparison of quantitative forecasting methods
by Jiří Šindelář - 81-93 Demographic influences on consumer decisions in the banking sector: evidence from India
by Harpreet Kaur & Sangeeta Arora
June 2019, Volume 24, Issue 1
- 1-10 The role of cognitive style, gullibility, and demographics on the use of social media for financial decision making
by Jenna Florendo & Hooman Estelami - 11-20 The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
by B. P. S. Murthi & Marina Girju & Erin Steffes - 21-30 The effects of cultural tightness and perceived unfairness on Japanese consumers’ attitude towards insurance fraud: the mediating effect of rationalization
by Haithem Zourrig & Jeongsoo Park - 31-43 Religiosity and customer trust in financial services marketing relationships
by Basem Masoud Alhazmi - 44-58 Factors affecting Islamic banking behavioral intention: the moderating effects of customer marketing practices and financial considerations
by Mohammad Enamul Hoque & M. Kabir Hassan & Nik Mohd Hazrul Nik Hashim & Tarek Zaher
December 2018, Volume 23, Issue 3
- 141-152 Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment
by Lova Rajaobelina & Isabelle Brun & Sandrine Prom Tep & Manon Arcand - 153-167 Does prevention as an investment strategy explain the intention to purchase guarantees for unit-linked life insurance?
by Daliana Luca - 168-178 Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
by Fernando Oliveira Santini & Wagner Junior Ladeira & Claudio Hoffmann Sampaio & Marcelo Gattermann Perin - 179-189 Perceived risk and the interplay of expert endorsement, corporate image and investment knowledge in mutual fund advertising
by Suk Chong Tong - 190-199 Customer experience in omni-channel banking services
by Hanna Komulainen & Hannu Makkonen - 200-209 Dimensions of materialism and credit card usage: an application and extension of the theory of planned behavior in Bangladesh
by A. F. M. Jalal Ahamed & Yam B. Limbu - 210-217 Exploring advertising as an antecedent to brand experience dimensions: an experimental study
by Dhananjay Bapat - 218-225 The role of electronic word of mouth, conventional media, and subjective norms on the intention to purchase Sharia insurance services
by Amron Amron & Usman Usman & Ali Mursid - 226-233 Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
by Albert Caruana & Joseph Vella & Jirka Konietzny & Saviour Chircop - 234-243 The customer experience ecosystem in two cultural contexts
by Mojtaba Barari & Olivier Furrer
June 2018, Volume 23, Issue 2
- 77-90 Effects of market returns and market volatility on investor risk tolerance
by Courtney Droms Hatch & Kurt Carlson & William G. Droms - 91-103 A closer look at the relationship of entry-level bank employees’ leadership attributes and customer satisfaction
by Majda I. Ayoub Al-Salim - 104-111 The perils of overconfidence: Why many consumers fail to seek advice when they really should
by David R. Lewis - 112-127 Generational differences in perceptions of financial planners
by Raminder Luther & Linda Jane Coleman & Mayuresh Kelkar & Gregory Foudray - 128-139 Women are scaredy-cats and men are conquerors?
by Jürg Hari & Elisabeth Pirsch & Heike Rawitzer
March 2018, Volume 23, Issue 1
- 1-11 The theoretical underpinnings of government policy, turbulence and performance in the service sector: a conceptual framework
by Craig C. Julian - 12-24 The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty
by Kaushik Mukerjee - 25-37 Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products
by Carin Huber & Tobias Schlager - 38-49 Understanding credit card payment behavior among college students
by Shweta Singh & David H. Rylander & Tina C. Mims - 50-61 Developing technologically induced environments: the case of the Nigerian banking sector
by Wilson Ozuem & Kerry E. Howell & Geoff Lancaster - 62-75 Effects of culture and financial literacy among Chinese-Americans on participating in financial services
by Fang Zhao & Jie Sun & Raj Devasagayam & Gary Clendenen
December 2017, Volume 22, Issue 4
- 139-140 Editorial
by Tina Harrison - 141-149 Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives
by Isabelle Brun & Lova Rajaobelina & Line Ricard & Annick Fortin - 150-160 The consequences of perceived risk and objective knowledge for consumers’ investment behavior
by Juha Munnukka & Outi Uusitalo & Veera-Juulia Koivisto - 161-172 How objective and subjective knowledge affect insurance choices
by Hannu Kuusela & Mark T. Spence & Pallab Paul - 173-186 Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
by Taghreed Abu-Salim & Okey Peter Onyia & Tina Harrison & Valerie Lindsay - 187-201 Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
by Kwabena Frimpong & Obaid Al-Shuridah & Alan Wilson & Frederick Asafo-Adjei Sarpong
September 2017, Volume 22, Issue 3
- 97-98 Editorial
by Tina Harrison - 99-108 Click me: an examination of the impact size, color, and design has on banner advertisements generating clicks
by Michael North & Michael Ficorilli - 109-118 Reactions of dissatisfied investors: exit, voice or loyalty
by Muge Tasci & Ozlem Ozdemir - 119-125 App service: How do consumers perceive the quality of financial service apps on smart devices?
by Emily Treen & Leyland Pitt & John Bredican & Mana Farshid - 126-131 Reducing the distance: financial services education in web-extended learning environments
by Tamara Rabinovich & Pierre Berthon & Ivan Fedorenko - 132-138 Financial services Apps: What makes the difference between a great and a ghastly review?
by Joseph Vella & Åsa Wallström & Mana Farshid
June 2017, Volume 22, Issue 2
- 41-42 Special issue: Academy of Marketing Conference 2016: radical financial services marketing
by Julie Robson & Kathryn Waite - 43-53 Measuring service quality in Ghana: a crossvergence cultural perspective
by Andrews A. Yalley & Gloria K. Q. Agyapong - 54-63 The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account
by Najat Abdullrahim & Julie Robson - 64-76 Trust in financial services: the influence of demographics and dispositional characteristics
by S M A Moin & James F. Devlin & Sally McKechnie - 77-84 Financial credit and social discredit: the pawnbroking dilemma
by Laura Edwards & Wendy Lomax - 85-96 The orbit of consumer credit choices
by Jane Brown & Anders Wäppling & Helen Woodruffe-Burton & Kate Black
March 2017, Volume 22, Issue 1
- 1-2 Editorial
by Tina Harrison - 3-13 Non-monetary sales promotion effects on credit cards
by Rochele Isabel Bagnolini Boschetti & Marcelo Gattermann Perin & Márcia Dutra Barcellos & Cláudio Hoffmann Sampaio & Kenny Basso - 14-23 Brand equity of stock exchange as a mediator in financial decisions
by Betül Çal & Mary Lambkin - 24-32 Internal branding experiences in the financial services sector in South Africa
by Rose Du Preez - 33-40 Framing the decision to buy long-term care insurance: losses and gains in the context of statistical and narrative evidence
by Jeremy Pincus & Katherine Hopewood & Robert Mills
December 2016, Volume 21, Issue 4
- 251-253 Editorial
by Tina Harrison - 254-266 Customer emotional regulation and relationship quality: Evidence from the banking industry
by Ibrahim Alnawas & Shadi Altarifi - 267-283 A framework for understanding the evolution of relationship quality and the customer relationship development process
by Peter Atorough & Heba Salem - 284-297 Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses
by Mohamed Sobhy Temerak - 298-307 Point redemption matters: A response to Murthi et al (2011)
by J. Paul Leavell - 308-324 An intersectional approach to evaluating consumer financial literacy
by Mohammad G. Nejad & Genevieve O’Connor - 325-339 Nigerian SMEs: Commitment and loyalty to their banks
by Mark Ojeme & Andrew Robson & Nigel Coates - 340-343 Editorial
by Tina Harrison
September 2016, Volume 21, Issue 3
- 167-181 Sequential loss of self-control: Exploring the antecedents and consequences of student credit card debt
by James W. Peltier & Andrew J. Dahl & John E. Schibrowsky - 182-193 College students and credit card companies: Implications of attitudes
by Shweta Singh & David H. Rylander & Tina C. Mims - 194-208 Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs
by Sertan Kabadayi - 209-225 Effect of emotion regulation as a de-biasing mechanism on overconfidence in investment behavior
by Meeja Im & JaeEun Oh - 226-239 Involving High Net Worth Individuals (HNWI) for financial services innovation
by Dieter De Smet & Anne-Laure Mention & Marko Torkkeli - 240-250 Demographic product segmentation in financial services products in Australia and New Zealand
by Gavin Lees & Maxwell Winchester & Sidath Silva
June 2016, Volume 21, Issue 2
- 87-89 Academy of Marketing conference 2015 special issue
by Julie Robson & Kathryn Waite & Samreen Ashraf - 90-102 Trust in cross-cultural b2b financial service relationships: The role of shared values
by Roudaina Houjeir & Ross Brennan