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A Theoretical Integration of User Satisfaction and Technology Acceptance

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Cited by:

  1. Shin, Bongsik & Lee, Sanghoon & Lee, Ho Geun, 2016. "Examining an extended duality perspective regarding success conditions of IT service," International Journal of Information Management, Elsevier, vol. 36(2), pages 226-239.
  2. Yang-Chieh Chin, 2016. "Consumer Acceptance of Online Complaint Forms: An Integration of TPB, TAM and Values Perspective," Business and Economic Research, Macrothink Institute, vol. 6(2), pages 265-279, December.
  3. Olivier Glassey & Jean-Henry Morin & Patrick Genoud & Giorgio Pauletto, 2011. "Design Thinking and Participation: Lessons Learned from Three Case Studies," Post-Print hal-00616740, HAL.
  4. Markus Blut & Cheng Wang, 2020. "Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage," Journal of the Academy of Marketing Science, Springer, vol. 48(4), pages 649-669, July.
  5. Olivier Glassey, 2010. "eGovernment: Does IT save time?," Post-Print hal-00599187, HAL.
  6. Yousaf, Anish & Mishra, Abhishek & Gupta, Anil, 2021. "‘From technology adoption to consumption’: Effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  7. Maksym Koghut & Omar AI-Tabbaa, 2021. "Exploring Consumers’ Discontinuance Intention of Remote Mobile Payments during Post-Adoption Usage: An Empirical Study," Administrative Sciences, MDPI, vol. 11(1), pages 1-33, February.
  8. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
  9. Anna Vinnikova & Liangdong Lu & Jiuchang Wei & Guangbao Fang & Jing Yan, 2020. "The Use of Smartphone Fitness Applications: The Role of Self-Efficacy and Self-Regulation," IJERPH, MDPI, vol. 17(20), pages 1-17, October.
  10. Oliver Michler & Reinhold Decker & Christian Stummer, 2020. "To trust or not to trust smart consumer products: a literature review of trust-building factors," Management Review Quarterly, Springer, vol. 70(3), pages 391-420, August.
  11. Rajat Kumar Behera & Pradip Kumar Bala & Nripendra P. Rana & Hatice Kizgin, 2022. "A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective," Information Systems Frontiers, Springer, vol. 24(6), pages 2027-2051, December.
  12. Nöjd, Sture & Trischler, Jessica Westman & Otterbring, Tobias & Andersson, Pernille K. & Wästlund, Erik, 2020. "Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  13. Hossain Md. Motaher & Zahidul Islam K. M. & Masud Abdullah Al & Biswas Sukanta & Hossain Md. Alamgir, 2021. "Behavioral intention and continued adoption of Facebook: An exploratory study of graduate students in Bangladesh during the Covid-19 pandemic," Management, Sciendo, vol. 25(2), pages 153-186, December.
  14. Nelly Condori-Fernandez & Patricia Lago & Miguel R. Luaces & Ángeles S. Places, 2020. "An Action Research for Improving the Sustainability Assessment Framework Instruments," Sustainability, MDPI, vol. 12(4), pages 1-25, February.
  15. Ding, David Xin & Hu, Paul Jen-Hwa & Sheng, Olivia R. Liu, 2011. "e-SELFQUAL: A scale for measuring online self-service quality," Journal of Business Research, Elsevier, vol. 64(5), pages 508-515, May.
  16. Rolfsen Christian Nordahl & Lassen Ann Karina, 2020. "On-site inspections: the shift from forms to digital capture," Organization, Technology and Management in Construction, Sciendo, vol. 12(1), pages 2064-2071, January.
  17. Benjamin von Walter & Dietmar Kremmel & Bruno Jäger, 2022. "The impact of lay beliefs about AI on adoption of algorithmic advice," Marketing Letters, Springer, vol. 33(1), pages 143-155, March.
  18. Johannes Putzke & Detlef Schoder & Kai Fischbach, 2010. "Adoption of Mass-Customized Newspapers: An Augmented Technology Acceptance Perspective," Journal of Media Economics, Taylor & Francis Journals, vol. 23(3), pages 143-164.
  19. Chang, Younghoon & Siew Fan Wong & Park, Myeong-cheol, 2014. "Determinants of user satisfaction in internet use among socio-economically advantaged and disadvantaged groups: The role of digital access and government policy," 25th European Regional ITS Conference, Brussels 2014 101432, International Telecommunications Society (ITS).
  20. Roxana Ologeanu-Taddei & Claudio Vitari & David Morquin, 2016. "What could we learn from the influence of age on perceptions of a CIS by the clinical staff of a French hospital ?," Post-Print halshs-01923469, HAL.
  21. Yousef A. M. Qasem & Rusli Abdullah & Yusmadi Yah Jusoh & Rodziah Atan & Shahla Asadi, 2021. "Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?," Sustainability, MDPI, vol. 13(9), pages 1-37, April.
  22. Frans MASHABELA & Alan S. PILLAY, 2017. "Effectiveness of an Integrated Tertiary Software Mobile Information System for Student Registration and Admission at a University in Gauteng," Expert Journal of Business and Management, Sprint Investify, vol. 5(1), pages 32-49.
  23. Aleš Popovič & Ray Hackney & Rana Tassabehji & Mauro Castelli, 0. "The impact of big data analytics on firms’ high value business performance," Information Systems Frontiers, Springer, vol. 0, pages 1-14.
  24. Arjan Kirkels & Vince Evers & Gerrit Muller, 2021. "Systems Engineering for the Energy Transition: Potential Contributions and Limitations," Sustainability, MDPI, vol. 13(10), pages 1-13, May.
  25. Jungsug Kim & Eunjeung Kim, 2022. "Relationship between Self-Esteem and Technological Readiness: Mediation Effect of Readiness for Change and Moderated Mediation Effect of Gender in South Korean Teachers," IJERPH, MDPI, vol. 19(14), pages 1-11, July.
  26. Sasmita Palo & Linu Charles, 2015. "Investigating Factors Affecting Knowledge Sharing Intention of Salespeople," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 40(3-4), pages 302-324, August.
  27. Roxana Ologeanu-Taddei & Claudio Vitari & David Morquin, 2016. "What could we learn from the influence of age on perceptions of a CIS by the clinical staff of a French hospital ?," Grenoble Ecole de Management (Post-Print) halshs-01923469, HAL.
  28. Shahzad, Fakhar & Xiu, Guoyi & Shafique Khan, Muhammad Aamir & Shahbaz, Muhammad, 2020. "Predicting the adoption of a mobile government security response system from the user's perspective: An application of the artificial neural network approach," Technology in Society, Elsevier, vol. 62(C).
  29. Kathrin Dudenhöffer, 2013. "Why electric vehicles failed," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 24(2), pages 95-124, July.
  30. Henri Barki & Ryad Titah & Céline Boffo, 2007. "Information System Use--Related Activity: An Expanded Behavioral Conceptualization of Individual-Level Information System Use," Information Systems Research, INFORMS, vol. 18(2), pages 173-192, June.
  31. Emmanuel Kwabena Anin & Henry Ataburo & Akwasi Adu Frimpong & Getrude Effah Ampong, 2023. "Uncovering the Influence Mechanism between End-User Involvement and Product Usage in Public Procurement: A Service-Dominant Logic Perspective," Public Administration Research, Canadian Center of Science and Education, vol. 11(2), pages 1-50, May.
  32. Jin P. Gerlach & Ronald T. Cenfetelli, 2022. "Overcoming the Single-IS Paradigm in Individual-Level IS Research," Information Systems Research, INFORMS, vol. 33(2), pages 476-488, June.
  33. Soumya Ray & Sung S. Kim & James G. Morris, 2014. "The Central Role of Engagement in Online Communities," Information Systems Research, INFORMS, vol. 25(3), pages 528-546, September.
  34. Sung, Eunyoung (Christine), 2021. "The effects of augmented reality mobile app advertising: Viral marketing via shared social experience," Journal of Business Research, Elsevier, vol. 122(C), pages 75-87.
  35. Yan Zhang & Qiongjing Yang, 2021. "Assessing hotel decision-making of disabled guests: satisfaction correlation study between online comments’ credibility and perceived risk," Electronic Commerce Research, Springer, vol. 21(3), pages 767-786, September.
  36. Mengmeng Wang & Wenjie Yang, 2021. "What Drives Rural Consumers to Change E-Commerce Attitude and Adopt E-Commerce through the Moderating Role of Corporate Social Responsibility in an Emerging Market? An Empirical Investigation in the C," Sustainability, MDPI, vol. 13(23), pages 1-22, November.
  37. Hua Dai & A. F. Salam, 2020. "An Empirical Assessment of Service Quality, Service Consumption Experience and Relational Exchange in Electronic Mediated Environment (EME)," Information Systems Frontiers, Springer, vol. 22(4), pages 843-862, August.
  38. Tadas Limba & Mindaugas Kiškis & Gintarė Gulevičiūtė & Andrius Stasiukynas & Tomas Plėta & Ieva Juozapavičiūtė, 2018. "Model based on qualitative criteria for internet marketing development," Post-Print hal-01829601, HAL.
  39. Yang, Byunghwa & Kim, Youngchan & Yoo, Changjo, 2013. "The integrated mobile advertising model: The effects of technology- and emotion-based evaluations," Journal of Business Research, Elsevier, vol. 66(9), pages 1345-1352.
  40. Jullie Jeanette Sondakh, 2017. "Behavioral Intention to Use E-Tax Service System: An Application of Technology Acceptance Model," European Research Studies Journal, European Research Studies Journal, vol. 0(2A), pages 48-64.
  41. Tita Djuitaningsih & Degi Arifiyantoro, 2020. "Individual And Organizational Impacts: Information And System Quality Influence On Attitude Towards Use And User Satisfaction Of Agency-Level Financial Application System," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 4(1), pages 10-18, February.
  42. Wei Zheng & Yu-Yu Ma & Hung-Lung Lin, 2021. "Research on Blended Learning in Physical Education During the COVID-19 Pandemic: A Case Study of Chinese Students," SAGE Open, , vol. 11(4), pages 21582440211, November.
  43. Cheng Yi & Zhenhui (Jack) Jiang & Izak Benbasat, 2017. "Designing for Diagnosticity and Serendipity: An Investigation of Social Product-Search Mechanisms," Information Systems Research, INFORMS, vol. 28(2), pages 413-429, June.
  44. Yanli Zhang & Xinmiao Li & Weiguo Fan, 2020. "User adoption of physician's replies in an online health community: An empirical study," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 71(10), pages 1179-1191, October.
  45. Steven D. Sheetz & Andrea Kavanaugh & Hamida Skandrani & Edward A. Fox, 2021. "Uses and Gratifications of Political Information: Student Perceptions of Information from the 2014 Tunisian Elections," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 7(4), pages 36-44, May.
  46. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
  47. Aleksandra Kuzior & Aleksy Kwilinski & Volodymyr Tkachenko & Volodymyr Tkachenko, 2019. "Sustainable development of organizations based on the combinatorial model of artificial intelligence," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(2), pages 1353-1376, December.
  48. Arpan Kumar Kar & Shweta Kumari Choudhary & P. Vigneswara Ilavarasan, 2023. "How can we improve tourism service experiences: insights from multi-stakeholders’ interaction," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 50(1), pages 73-89, March.
  49. Pedro Palos-Sanchez & Jose Ramon Saura & Marisol B. Correia, 2021. "Do tourism applications’ quality and user experience influence its acceptance by tourists?," Review of Managerial Science, Springer, vol. 15(5), pages 1205-1241, July.
  50. Porter, Constance Elise & Donthu, Naveen, 2006. "Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics," Journal of Business Research, Elsevier, vol. 59(9), pages 999-1007, September.
  51. Chen, Chia-Chen & Hsiao, Kuo-Lun & Li, Wan-Chen, 2020. "Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
  52. Sun, Yongqiang & Shen, Xiao-Liang & Wang, Nan, 2014. "Understanding the role of consistency during web–mobile service transition: Dimensions and boundary conditions," International Journal of Information Management, Elsevier, vol. 34(4), pages 465-473.
  53. Türker, Cansu & Altay, Burak Can & Okumuş, Abdullah, 2022. "Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
  54. Weiyin Hong & Frank K. Y. Chan & James Y. L. Thong & Lewis C. Chasalow & Gurpreet Dhillon, 2014. "A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research," Information Systems Research, INFORMS, vol. 25(1), pages 111-136, March.
  55. Ruan, Yanya & Mezei, József, 2022. "When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  56. Roman Tilly & Oliver Posegga & Kai Fischbach & Detlef Schoder, 2017. "Towards a Conceptualization of Data and Information Quality in Social Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(1), pages 3-21, February.
  57. Chien-Wen Chen & Chiang-Yu Cheng, 2013. "How online and offline behavior processes affect each other: customer behavior in a cyber-enhanced bookstore," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(5), pages 2539-2555, August.
  58. John A. Aloysius & Hartmut Hoehle & Soheil Goodarzi & Viswanath Venkatesh, 2018. "Big data initiatives in retail environments: Linking service process perceptions to shopping outcomes," Annals of Operations Research, Springer, vol. 270(1), pages 25-51, November.
  59. Yali Zhang & Haixin Zhang & Zhaojun Yang & Jun Sun & Chrissie Diane Tan, 2019. "Snowball Effect of User Participation in Online Environmental Communities: Elaboration Likelihood under Social Influence," IJERPH, MDPI, vol. 16(17), pages 1-15, September.
  60. Aleš Popovič & Ray Hackney & Rana Tassabehji & Mauro Castelli, 2018. "The impact of big data analytics on firms’ high value business performance," Information Systems Frontiers, Springer, vol. 20(2), pages 209-222, April.
  61. Jelena Demko-Rihter & Igor ter Halle, 2015. "Revival of high street retailing – the added value of shopping apps," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(39), pages 632-632, May.
  62. Mahesti Okitasari & Ranjeeta Mishra & Masachika Suzuki, 2022. "Socio-Economic Drivers of Community Acceptance of Sustainable Social Housing: Evidence from Mumbai," Sustainability, MDPI, vol. 14(15), pages 1-17, July.
  63. Turel, Ofir & Connelly, Catherine E., 2013. "Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters," International Journal of Information Management, Elsevier, vol. 33(4), pages 674-683.
  64. Papa, Armando & Mital, Monika & Pisano, Paola & Del Giudice, Manlio, 2020. "E-health and wellbeing monitoring using smart healthcare devices: An empirical investigation," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
  65. Smith, Antoinette L. & Murthy, Uday S. & Engle, Terry J., 2012. "Why computer-mediated communication improves the effectiveness of fraud brainstorming," International Journal of Accounting Information Systems, Elsevier, vol. 13(4), pages 334-356.
  66. Sungjoon Yoo & Dong-Joo Lee & Louis Atamja, 2023. "Influence of Online Information Quality and Website Design on User Shopping Loyalty in the Context of E-Commerce Shopping Malls in Korea," Sustainability, MDPI, vol. 15(4), pages 1-16, February.
  67. Jinyoung Min & Junyeong Lee & Sunghan Ryu & Heeseok Lee, 2022. "The effects of interaction between team climates and KMS value perception on knowledge activities: a multilevel socio-technical systems approach," Information Technology and Management, Springer, vol. 23(1), pages 1-21, March.
  68. Kapoor, Anuj Pal & Vij, Madhu, 2021. "Following you wherever you go: Mobile shopping ‘cart-checkout’ abandonment," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  69. Wen-Lung Shiau & Yogesh K. Dwivedi, 2013. "Citation and co-citation analysis to identify core and emerging knowledge in electronic commerce research," Scientometrics, Springer;Akadémiai Kiadó, vol. 94(3), pages 1317-1337, March.
  70. Roxana Ologeanu-Taddei & David Morquin & Claudio Vitari, 2016. "Perceptions of an Electronic Medical Record (EMR): lessons from a French longitudinal survey," Post-Print halshs-01923438, HAL.
  71. Patrick Krieger & Carsten Lausberg, 2021. "Entscheidungen, Entscheidungsfindung und Entscheidungsunterstützung in der Immobilienwirtschaft: Eine systematische Literaturübersicht [Decisions, decision-making and decisions support systems in r," Zeitschrift für Immobilienökonomie (German Journal of Real Estate Research), Springer;Gesellschaft für Immobilienwirtschaftliche Forschung e. V., vol. 7(1), pages 1-33, April.
  72. Haque, AKM Bahalul & Islam, A.K.M. Najmul & Mikalef, Patrick, 2023. "Explainable Artificial Intelligence (XAI) from a user perspective: A synthesis of prior literature and problematizing avenues for future research," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
  73. Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
  74. Rajiv Sabherwal & Anand Jeyaraj & Charles Chowa, 2006. "Information System Success: Individual and Organizational Determinants," Management Science, INFORMS, vol. 52(12), pages 1849-1864, December.
  75. Talwar, Manish & Talwar, Shalini & Kaur, Puneet & Islam, A.K.M. Najmul & Dhir, Amandeep, 2021. "Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
  76. Sa-Rang Um & Hye-Ri Shin & Young-Sun Kim & Gurvan Branellec & Ji-Yong Lee, 2022. "Fintech et seniors Sud-Coréens : Une étude des facteurs d'acceptation," Post-Print hal-03584620, HAL.
  77. Yan chao Shi & Un-Kon Lee, 2021. "The Impact of Restaurant Recommendation Information and Recommendation Agent in the Tourism Website on the Satisfaction, Continuous Usage, and Destination Visit Intention," SAGE Open, , vol. 11(4), pages 21582440211, November.
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  80. Arpan Kumar Kar, 0. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
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  99. Prentice, Catherine & Nguyen, Mai, 2020. "Engaging and retaining customers with AI and employee service," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
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  108. Benedict Bender, 2020. "The Impact of Integration on Application Success and Customer Satisfaction in Mobile Device Platforms," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 515-533, December.
  109. Tadas Limba & Mindaugas Kiškis & Gintarė Gulevičiūtė & Andrius Stasiukynas & Tomas Plėta & Ieva Juozapavičiūtė, 2018. "Model based on qualitative criteria for internet marketing development," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 5(3), pages 618-633, March.
  110. Tong Che & Zeyu Peng & Zhongsheng Hua, 2016. "Characteristics of online group-buying website and consumers intention to revisit: the moderating effects of visit channels," Electronic Commerce Research, Springer, vol. 16(2), pages 171-188, June.
  111. Hye Jin Sung & Hyun Young Kim & Meehee Cho, 2020. "How Can TV Food Programs Be Used as an Effective Restaurant Marketing Tool? An Extension of ELM with Perceived Risk," Sustainability, MDPI, vol. 12(17), pages 1-17, September.
  112. Arpan Kumar Kar, 2021. "What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”," Information Systems Frontiers, Springer, vol. 23(5), pages 1341-1361, September.
  113. Rese, Alexandra & Baier, Daniel & Geyer-Schulz, Andreas & Schreiber, Stefanie, 2017. "How augmented reality apps are accepted by consumers: A comparative analysis using scales and opinions," Technological Forecasting and Social Change, Elsevier, vol. 124(C), pages 306-319.
  114. Gabor Aranyi & Paul Schaik, 2015. "Modeling user experience with news websites," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 66(12), pages 2471-2493, December.
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