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eGovernment: Does IT save time?

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Author Info

  • Olivier Glassey

    ()
    (IDHEAP - Institut de hautes ├ętudes en administration publique - Swiss Public Administration Network)

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    Abstract

    The goal of this paper is to define a methodological approach to investigate the following issues. - Do eGovernment tools and applications save time? - Do they support the provision of better services? What are these new and betters services (if any)? What purpose do they serve? What is their added value? - What is the perception of citizens: do they realize or not that services are better and quicker? Do they respond to actual needs? We will not try to answer all these questions and will focus on (i) modelling services; (ii) measuring the time gained; (iii) and measuring the perceptions of citizens. This framework is still in preliminary stages and has not yet been validated in practice.

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    File URL: http://hal.archives-ouvertes.fr/docs/00/59/91/87/PDF/egpa_ogl.pdf
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    Bibliographic Info

    Paper provided by HAL in its series Post-Print with number hal-00599187.

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    Date of creation: 08 Sep 2010
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    Publication status: Published - Presented, 32nd EGPA Annual Conference, 2010, Toulouse, France
    Handle: RePEc:hal:journl:hal-00599187

    Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00599187/en/
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    Web page: http://hal.archives-ouvertes.fr/

    Related research

    Keywords: eGovernment; conceptual framework; usability; perceived usefulness;

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    1. James E. Bailey & Sammy W. Pearson, 1983. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science, INFORMS, vol. 29(5), pages 530-545, May.
    2. Michael A. DeDonno & Heath A. Demaree, 2008. "Perceived time pressure and the Iowa Gambling Task," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 3(8), pages 636-640, December.
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