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Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM

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  • Türker, Cansu
  • Altay, Burak Can
  • Okumuş, Abdullah

Abstract

With the contactless payment feature, QR code mobile payment systems (MPS) has been increasingly popular among consumers, particularly during the COVID-19 pandemic. These systems enable consumers to shop from their mobile devices and complete payment transactions quickly. This research aims to explain the user acceptance of QR code MPS and identify the causal relationships between the factors affecting the acceptance. An extended Technology Acceptance Model (TAM) was proposed to achieve this. The research data was obtained from 485 QR code MPS users in Turkey using an online survey.

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  • Türker, Cansu & Altay, Burak Can & Okumuş, Abdullah, 2022. "Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    • Handle: RePEc:eee:tefoso:v:184:y:2022:i:c:s0040162522004899
    DOI: 10.1016/j.techfore.2022.121968
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    1. Dmaithan Almajali & Manaf Al-Okaily & Khaleel Al-Daoud & Sulaiman Weshah & Aijaz A. Shaikh, 2022. "Go Cashless! Mobile Payment Apps Acceptance in Developing Countries: The Jordanian Context Perspective," Sustainability, MDPI, vol. 14(20), pages 1-15, October.
    2. Qingyu Zhang & Salman Khan & Mei Cao & Safeer Ullah Khan, 2023. "Factors Determining Consumer Acceptance of NFC Mobile Payment: An Extended Mobile Technology Acceptance Model," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    3. Ayatulloh Michael Musyaffi & Razana Juhaida Johari & Christian Wiradendi Wolor & Amer Azlan Abdul Jamal & Anaya Zahra Santika & Muhammad Arifsyah Arifi, 2023. "The Innovativeness and Value of Quick Response Code Payment for MSMEs: The Influence of Security-Related Factor," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 89-107.
    4. Yuqi Zhao & Young-Hwan Pan, 2023. "A Study of the Impact of Cultural Characteristics on Consumers’ Behavioral Intention for Mobile Payments: A Comparison between China and Korea," Sustainability, MDPI, vol. 15(8), pages 1-22, April.

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