IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i9p4664-d541145.html
   My bibliography  Save this article

Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?

Author

Listed:
  • Yousef A. M. Qasem

    (Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang 43400, Malaysia)

  • Rusli Abdullah

    (Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang 43400, Malaysia)

  • Yusmadi Yah Jusoh

    (Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang 43400, Malaysia)

  • Rodziah Atan

    (Faculty of Computer Science and Information Technology, Universiti Putra Malaysia, Serdang 43400, Malaysia)

  • Shahla Asadi

    (Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Bangi 43600, Malaysia)

Abstract

Higher Education Institutions (HEIs) consider resource optimization as an essential concern. Cloud computing (CC) in the fourth industrial revolution became the de-facto standard for delivering IT resources and services. CC is now a mainstream technology, andHEIs across the globe are rapidly transitioning to this model; hence, maintaining the retention of the customers of such technologies is challenging for cloud service providers. Current research concerning CC focused on adoption and acceptance. However, there is still a scarcity of research concerning such technology’s continued use in an organizational setting. Drawing on the prior literature in organizational-level continuance, this paper established a positivist quantitative-empirical study to bridge the research gap and assess the precursors for a continuance of cloud technology in HEIs. Subsequently, this study developed a conceptual framework by integrating the IS success model and the IS discontinuance model through the lens of the TOE framework. The data were collected from the decision-makers of Malaysian HEIs that have adopted CC services, and analyzed using Structural equation Modelling (SEM) based on Partial Least Squares (PLS). The results indicate that the continuance intention can be predicted by technology, organizational, environmental, and other contextualized factors, explaining 85.2% of the dependent variables’ variance. The paper closes with a discussion of the research limitations, contribution, and future directions.

Suggested Citation

  • Yousef A. M. Qasem & Rusli Abdullah & Yusmadi Yah Jusoh & Rodziah Atan & Shahla Asadi, 2021. "Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?," Sustainability, MDPI, vol. 13(9), pages 1-37, April.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:9:p:4664-:d:541145
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/9/4664/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/9/4664/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Daniel Robey & Richard L. Zeller, 1978. "Factors Affecting the Success and Failure of an Information System for Product Quality," Interfaces, INFORMS, vol. 8(2), pages 70-75, February.
    2. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    3. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    4. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    5. Peter B. Seddon, 1997. "A Respecification and Extension of the DeLone and McLean Model of IS Success," Information Systems Research, INFORMS, vol. 8(3), pages 240-253, September.
    6. Amr Abdullatif Yassin & Norizan Abdul Razak & Yousef A. M. Qasem & Murad Abdu Saeed Mohammed, 2020. "Intercultural Learning Challenges Affecting International Students’ Sustainable Learning in Malaysian Higher Education Institutions," Sustainability, MDPI, vol. 12(18), pages 1-19, September.
    7. Torsten Eymann & Dennis Kundisch & Jan Recker & Abraham Bernstein & Judith Gebauer & Oliver Günther & Wolfgang Ketter & Michael zur Mühlen & Kai Riemer, 2014. "Should I Stay or Should I Go," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(2), pages 115-126, April.
    8. Kevin Zhu & Kenneth L. Kraemer & Sean Xu, 2006. "The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business," Management Science, INFORMS, vol. 52(10), pages 1557-1576, October.
    9. Nils Urbach & Stefan Smolnik & Gerold Riempp, 2009. "The State of Research on Information Systems Success," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(4), pages 315-325, August.
    10. Ahtiala, Pekka, 2006. "The optimal pricing of computer software and other products with high switching costs," International Review of Economics & Finance, Elsevier, vol. 15(2), pages 202-211.
    11. Benlian, Alexander & Koufaris, M. & Hess, Thomas, 2011. "Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 58027, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    12. Benlian, Alexander & Hess, Thomas, 2011. "Opportunities and risks of Software-as-a-Service: Findings from a survey of IT executives," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 58025, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    13. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    14. Morteza Ghobakhloo & Sai Hong Tang, 2015. "Information system success among manufacturing SMEs: case of developing countries," Information Technology for Development, Taylor & Francis Journals, vol. 21(4), pages 573-600, October.
    15. Ratten, Vanessa, 2016. "Continuance use intention of cloud computing: Innovativeness and creativity perspectives," Journal of Business Research, Elsevier, vol. 69(5), pages 1737-1740.
    16. Lin, Hsiu-Fen, 2014. "Understanding the determinants of electronic supply chain management system adoption: Using the technology–organization–environment framework," Technological Forecasting and Social Change, Elsevier, vol. 86(C), pages 80-92.
    17. Yousef A. M. Qasem & Rusli Abdullah & Rodziah Atan & Yusmadi Yah Jusoh, 2018. "Towards Developing A Cloud-Based Education As A Service (CEAAS) Model For Cloud Computing Adoption In Higher Education Institutions," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 2(2), pages 19-20, January.
    18. Arkes, Hal R. & Blumer, Catherine, 1985. "The psychology of sunk cost," Organizational Behavior and Human Decision Processes, Elsevier, vol. 35(1), pages 124-140, February.
    19. Youngjin Yoo & Ola Henfridsson & Kalle Lyytinen, 2010. "Research Commentary ---The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research," Information Systems Research, INFORMS, vol. 21(4), pages 724-735, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sharma, Mahak & Singh, Anupama & Daim, Tugrul, 2023. "Exploring cloud computing adoption: COVID era in academic institutions," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
    2. Víctor Hugo Arredondo-Méndez & Lorena Para-González & Carlos Mascaraque-Ramírez & Manuel Domínguez, 2021. "The 4.0 Industry Technologies and Their Impact in the Continuous Improvement and the Organizational Results: An Empirical Approach," Sustainability, MDPI, vol. 13(17), pages 1-24, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wallbach, Sören, 2020. "Assimilation and Diffusion of Multi-Sided Platforms in Dynamic B2B Networks: Inhibiting Factors and Their Consequences," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123277, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Rajiv Sabherwal & Anand Jeyaraj & Charles Chowa, 2006. "Information System Success: Individual and Organizational Determinants," Management Science, INFORMS, vol. 52(12), pages 1849-1864, December.
    3. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    4. Akter, Shahriar & Wamba, Samuel Fosso & D’Ambra, John, 2019. "Enabling a transformative service system by modeling quality dynamics," International Journal of Production Economics, Elsevier, vol. 207(C), pages 210-226.
    5. Chin-Lung Hsu & Judy Chuan-Chuan Lin, 2016. "Factors affecting the adoption of cloud services in enterprises," Information Systems and e-Business Management, Springer, vol. 14(4), pages 791-822, November.
    6. Tseng, Shu-Mei, 2015. "Exploring the intention to continue using web-based self-service," Journal of Retailing and Consumer Services, Elsevier, vol. 24(C), pages 85-93.
    7. Haque, AKM Bahalul & Islam, A.K.M. Najmul & Mikalef, Patrick, 2023. "Explainable Artificial Intelligence (XAI) from a user perspective: A synthesis of prior literature and problematizing avenues for future research," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    8. Sun, Jonghak & Teng, James T.C., 2017. "The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale," International Journal of Information Management, Elsevier, vol. 37(5), pages 400-416.
    9. Wen-Lung Shiau & Yogesh K. Dwivedi, 2013. "Citation and co-citation analysis to identify core and emerging knowledge in electronic commerce research," Scientometrics, Springer;Akadémiai Kiadó, vol. 94(3), pages 1317-1337, March.
    10. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 0. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    11. Sören Wallbach & Katrin Coleman & Ralf Elbert & Alexander Benlian, 2019. "Multi-sided platform diffusion in competitive B2B networks: inhibiting factors and their impact on network effects," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 693-710, December.
    12. Dehghani, Milad & William Kennedy, Ryan & Mashatan, Atefeh & Rese, Alexandra & Karavidas, Dionysios, 2022. "High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology," Journal of Business Research, Elsevier, vol. 149(C), pages 393-411.
    13. repec:thr:techub:1009:y:2020:i:1:p:397-404 is not listed on IDEAS
    14. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    15. A. Maes & G. Poels, 2006. "Development of a user evaluations based quality model for conceptual modeling," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/406, Ghent University, Faculty of Economics and Business Administration.
    16. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    17. Yogesh K. Dwivedi & David Wastell & Sven Laumer & Helle Zinner Henriksen & Michael D. Myers & Deborah Bunker & Amany Elbanna & M. N. Ravishankar & Shirish C. Srivastava, 2015. "Research on information systems failures and successes: Status update and future directions," Information Systems Frontiers, Springer, vol. 17(1), pages 143-157, February.
    18. Farah Alfanur & Yasuo Kadono, 2020. "Empirical Study Of Purchase Intention And Behavior Of E-Commerce Consumers In Indonesia," Malaysian E Commerce Journal (MECJ), Zibeline International Publishing, vol. 5(1), pages 20-28, December.
    19. Donglin Han & Huiying (Cynthia) Hou & Hao Wu & Joseph H. K. Lai, 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    20. Ugljesa Marjanovic & Milan Delić & Bojan Lalic, 2016. "Developing a model to assess the success of e-learning systems: evidence from a manufacturing company in transitional economy," Information Systems and e-Business Management, Springer, vol. 14(2), pages 253-272, May.
    21. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:9:p:4664-:d:541145. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.