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Factors Affecting the Success and Failure of an Information System for Product Quality

Author

Listed:
  • Daniel Robey

    (Florida International University, Tamiami Trail, Miami, Florida 33199)

  • Richard L. Zeller

    (General Electric Company)

Abstract

This paper analyzes the adoption and successful use of an information system by one department, and the rejection and failure of the same system in a similar department of the same company. Since the technical features of the system and the work performed are identical in both departments, the reasons for success and failure are traceable to organizational and human differences. Indeed, the technical features of the system studied are entirely irrelevant to the adoption and rejection of the system. In many studies of implementation, the MIS parameters are not well controlled or measured, and many types of organizations are studied together. In our study these sources of experimental error are controlled, thereby focusing attention on the individual, organizational, and process differences between the adopting and rejecting departments.

Suggested Citation

  • Daniel Robey & Richard L. Zeller, 1978. "Factors Affecting the Success and Failure of an Information System for Product Quality," Interfaces, INFORMS, vol. 8(2), pages 70-75, February.
    • Handle: RePEc:inm:orinte:v:8:y:1978:i:2:p:70-75
    DOI: 10.1287/inte.8.2.70
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    Cited by:

    1. Igbaria, M. & Iivari, J., 1995. "The effects of self-efficacy on computer usage," Omega, Elsevier, vol. 23(6), pages 587-605, December.
    2. Yousef A. M. Qasem & Rusli Abdullah & Yusmadi Yah Jusoh & Rodziah Atan & Shahla Asadi, 2021. "Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?," Sustainability, MDPI, vol. 13(9), pages 1-37, April.

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