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Identify the antecedents of distrust in a website

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  • Yang, Jinbi
  • Sia, Choon Ling
  • Ou, Carol

    (Tilburg University, School of Economics and Management)

Abstract

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  • Yang, Jinbi & Sia, Choon Ling & Ou, Carol, 2015. "Identify the antecedents of distrust in a website," Other publications TiSEM 27db9390-f2e0-4006-ab0c-9, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:27db9390-f2e0-4006-ab0c-949ddd6698a9
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    References listed on IDEAS

    as
    1. Gruen, Thomas W. & Osmonbekov, Talai & Czaplewski, Andrew J., 2006. "eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty," Journal of Business Research, Elsevier, vol. 59(4), pages 449-456, April.
    2. Sim B. Sitkin & Nancy L. Roth, 1993. "Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust," Organization Science, INFORMS, vol. 4(3), pages 367-392, August.
    3. Herbert W. Kee & Robert E. Knox, 1970. "Conceptual and methodological considerations in the study of trust and suspicion," Journal of Conflict Resolution, Peace Science Society (International), vol. 14(3), pages 357-366, September.
    4. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    5. Mizerski, Richard W, 1982. "An Attribution Explanation of the Disproportionate Influence of Unfavorable Information," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(3), pages 301-310, December.
    6. Morton Deutsch, 1958. "Trust and suspicion," Journal of Conflict Resolution, Peace Science Society (International), vol. 2(4), pages 265-279, December.
    7. Wynne W. Chin & Barbara L. Marcolin & Peter R. Newsted, 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, INFORMS, vol. 14(2), pages 189-217, June.
    8. Stefano Grazioli, 2004. "Where Did They Go Wrong? An Analysis of the Failure of Knowledgeable Internet Consumers to Detect Deception Over the Internet," Group Decision and Negotiation, Springer, vol. 13(2), pages 149-172, March.
    9. Tullberg, Jan, 2008. "Trust--The importance of trustfulness versus trustworthiness," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(5), pages 2059-2071, October.
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    Cited by:

    1. Anil Kumar Thekkat & S. Victor Anandkumar, 2021. "Luxury Shopping Websites: The Impact of ‘Hygiene’ Design Factors on Trust and Distrust," FIIB Business Review, , vol. 10(3), pages 290-299, September.

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