Patient satisfaction in primary health care: A literature review and analysis

Citations

Cited by:

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5. Elena Druică & Viorel Mihăilă & Marin Burcea & Vasile Cepoi, 2019. "Combining Direct and Indirect Measurements to Assess Patients’ Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications," IJERPH, MDPI, vol. 17(1), pages 1-18, December.
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9. Abdur Razzaque Sarker & Marufa Sultana & Sayem Ahmed & Rashidul Alam Mahumud & Alec Morton & Jahangir A.M. Khan, 2018. "Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh," IJERPH, MDPI, vol. 15(8), pages 1-14, August.
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12. Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin, 2018. "Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disord," IJERPH, MDPI, vol. 15(11), pages 1-14, November.
13. Winfried Zinn & Sebastian Sauer & Richard Göllner, 2016. "The German Inpatient Satisfaction Scale," SAGE Open, , vol. 6(2), pages 21582440166, April.
14. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
15. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
16. Misagh Faezipour & Miad Faezipour, 2020. "Sustainable Smartphone-Based Healthcare Systems: A Systems Engineering Approach to Assess the Efficacy of Respiratory Monitoring Apps," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
17. Elísabet Hjörleifsdóttir & Ingalill Rahm Hallberg & Elín Díanna Gunnarsdóttir, 2010. "Satisfaction with care in oncology outpatient clinics: psychometric characteristics of the Icelandic EORTC IN‐PATSAT32 version," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(13‐14), pages 1784-1794, July.
18. Xesfingi, Sofia & Karamanis, Dimitrios, 2015. "In- and Out-patient satisfaction assessment: the case of a greek General Hospital," MPRA Paper 66672, University Library of Munich, Germany.
19. Vick, Sandra & Scott, Anthony, 1998. "Agency in health care. Examining patients' preferences for attributes of the doctor-patient relationship," Journal of Health Economics, Elsevier, vol. 17(5), pages 587-605, October.
20. María del Carmen Valls Martínez & Alicia Ramírez-Orellana & Mayra Soledad Grasso, 2021. "Health Investment Management and Healthcare Quality in the Public System: A Gender Perspective," IJERPH, MDPI, vol. 18(5), pages 1-24, February.
21. Gross, Revital, 2004. "A consumer-based tool for evaluating the quality of health services in the Israeli health care system following reform," Health Policy, Elsevier, vol. 68(2), pages 143-158, May.
22. Jaapar, Mustaffa & Musa, Ghazali & Moghavvemi, Sedigheh & Saub, Roslan, 2017. "Dental tourism: Examining tourist profiles, motivation and satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 538-552.
23. María del Carmen Valls Martínez & Alicia Ramírez-Orellana, 2019. "Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling," IJERPH, MDPI, vol. 16(24), pages 1-18, December.
24. Susan P Sparkes & Rifat Atun & Till Bӓrnighausen, 2019. "The impact of the Family Medicine Model on patient satisfaction in Turkey: Panel analysis with province fixed effects," PLOS ONE, Public Library of Science, vol. 14(1), pages 1-13, January.
25. Zhang Gang & Wang Zongshui & Zhao Hong, 2020. "Relationships Among Perceived Value, Satisfaction, and e-Trust: An e-CRM View of Online Restaurant Consumption," Journal of Systems Science and Information, De Gruyter, vol. 8(5), pages 458-475, October.
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