IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v15y2018i11p2455-d180470.html
   My bibliography  Save this article

Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disorder

Author

Listed:
  • Nik Aida Nik Adib

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Mohd Ismail Ibrahim

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Azriani Ab Rahman

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Raishan Shafini Bakar

    (Department of Psychiatric, School of Medical Sciences, Hospital Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Nor Azni Yahaya

    (Department of Pediatric, Hospital Raja Perempuan Zainab II, Kota Bharu, 15150 Kelantan, Malaysia)

  • Suria Hussin

    (Department of Psychiatric, Hospital Raja Perempuan Zainab II, Kota Bharu, 15150 Kelantan, Malaysia)

  • Wan Nor Arifin

    (Unit of Biostatistics and Research Methodology, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

Abstract

Background: A Malay version of Parent Satisfaction Scale (PSS-M) is needed to investigate the factors contributing to the Malay caregivers’ satisfaction with health care management for children with autism spectrum disorder (ASD). The aim of the study is to translate and validate the questionnaire to assess the caregivers’ satisfaction on health care services. Methods: A cross-sectional study was conducted among 110 caregivers of children with ASD aged between 2 and 17 years old that received treatment at two tertiary care centres in Kelantan. Permission to use the original version of the PSS questionnaire was obtained. The original English version of the PSS was translated into a Malay version following the 10 steps proposed by an established guideline. Pre-testing of the PSS was carried out with 30 caregivers before confirmatory factor analysis (CFA) was established using 110 caregivers. They were asked to assess their understanding of the questionnaire. The one-dimensional questionnaire consists of 11 items, including staff attitudes, availability of staff, supportiveness, and helpfulness. The 5-point Likert scale provided ratings from 1 (strongly disagree) to 5 (strongly agree). Confirmatory factor analysis was performed using a robust maximum likelihood estimator. Results: The analysis showed model fit data with good reliability. Conclusion: The PSS-M shows overall model fitness based on specific indices, with good construct validity and excellent absolute reliability to determine the satisfaction level of caregivers of children with ASD with respect to health care services.

Suggested Citation

  • Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin, 2018. "Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disord," IJERPH, MDPI, vol. 15(11), pages 1-14, November.
    • Handle: RePEc:gam:jijerp:v:15:y:2018:i:11:p:2455-:d:180470
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/15/11/2455/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/15/11/2455/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Renato Santos De Almeida & Stéphane Bourliataux-Lajoinie & Mônica Martins, 2015. "Satisfaction measurement instruments for healthcare service users: a systematic review," Post-Print hal-03165065, HAL.
    2. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ahmad Badruridzwanullah Zun & Mohd Ismail Ibrahim & Ariffin Marzuki Mokhtar & Ahmad Sukari Halim & Wan Nor Arifin Wan Mansor, 2019. "Translation, Cross-Cultural Adaptation, and Validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) into the Malay Language," IJERPH, MDPI, vol. 16(11), pages 1-13, June.
    2. Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin Wan Mansor, 2019. "Predictors of Caregivers’ Satisfaction with the Management of Children with Autism Spectrum Disorder: A Study at Multiple Levels of Health Care," IJERPH, MDPI, vol. 16(10), pages 1-18, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    2. Elísabet Hjörleifsdóttir & Ingalill Rahm Hallberg & Elín Díanna Gunnarsdóttir, 2010. "Satisfaction with care in oncology outpatient clinics: psychometric characteristics of the Icelandic EORTC IN‐PATSAT32 version," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(13‐14), pages 1784-1794, July.
    3. Sunil Shrestha & Binaya Sapkota & Santosh Thapa & Bhuvan K. C. & Saval Khanal, 2020. "Translation, cross-cultural adaptation and validation of Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-15, October.
    4. Vanacore, Amalia & Pellegrino, Maria Sole, 2021. "Testing inter-group ranking heterogeneity: do patient characteristics matter for prioritization of quality improvements in healthcare service?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    5. Li Cao & Virasakdi Chongsuvivatwong & Edward B. McNeil, 2022. "The Association between mHealth App Use and Healthcare Satisfaction among Clients at Outpatient Clinics: A Cross-Sectional Study in Inner Mongolia, China," IJERPH, MDPI, vol. 19(11), pages 1-11, June.
    6. Vick, Sandra & Scott, Anthony, 1998. "Agency in health care. Examining patients' preferences for attributes of the doctor-patient relationship," Journal of Health Economics, Elsevier, vol. 17(5), pages 587-605, October.
    7. Grytten, Jostein & Carlsen, Fredrik & Skau, Irene, 2009. "Services production and patient satisfaction in primary care," Health Policy, Elsevier, vol. 89(3), pages 312-321, March.
    8. Schutt, Russell K. & Goldfinger, Stephen M. & Penk, Walter E., 1997. "Satisfaction with residence and with life: When homeless mentally ill persons are housed," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 185-194, May.
    9. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    10. Maya Kylén & Ulla-Karin Schön & Hélène Pessah-Rasmussen & Marie Elf, 2022. "Patient Participation and the Environment: A Scoping Review of Instruments," IJERPH, MDPI, vol. 19(4), pages 1-17, February.
    11. Mitropoulos, Panagiotis & Vasileiou, Konstantinos & Mitropoulos, Ioannis, 2018. "Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 270-275.
    12. Abdur Razzaque Sarker & Marufa Sultana & Sayem Ahmed & Rashidul Alam Mahumud & Alec Morton & Jahangir A.M. Khan, 2018. "Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh," IJERPH, MDPI, vol. 15(8), pages 1-14, August.
    13. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
    14. Tello, Juan E. & Barbazza, Erica & Waddell, Kerry, 2020. "Review of 128 quality of care mechanisms: A framework and mapping for health system stewards," Health Policy, Elsevier, vol. 124(1), pages 12-24.
    15. García-Corchero, Juan David & Jiménez-Rubio, Dolores, 2022. "How do policy levers shape the quality of a national health system?," Journal of Policy Modeling, Elsevier, vol. 44(1), pages 203-221.
    16. Monica Palma & Veronica Distefano & Alessandra Spennato, 2019. "Quality Assessment of the Oncology Health Service in a Public Hospital," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 327-343, November.
    17. Diana Rofail & Fiona Taylor & Antoine Regnault & Anna Filonenko, 2011. "Treatment Satisfaction Instruments for Different Purposes during a Product’s Lifecycle," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 4(4), pages 227-240, December.
    18. Bjørknes, Ragnhild & Ortiz-Barreda, Gaby, 2021. "Are the voices of parents heard? A scoping review of satisfaction in parenting programs," Evaluation and Program Planning, Elsevier, vol. 88(C).
    19. Margrit Löbner & Janine Stein & Melanie Luppa & Alexander Konnopka & Hans Jörg Meisel & Lutz Günther & Jürgen Meixensberger & Katarina Stengler & Matthias C Angermeyer & Hans-Helmut König & Steffi G R, 2017. "Choosing the right rehabilitation setting after herniated disc surgery: Motives, motivations and expectations from the patients’ perspective," PLOS ONE, Public Library of Science, vol. 12(8), pages 1-20, August.
    20. Elena Druică & Viorel Mihăilă & Marin Burcea & Vasile Cepoi, 2019. "Combining Direct and Indirect Measurements to Assess Patients’ Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications," IJERPH, MDPI, vol. 17(1), pages 1-18, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:15:y:2018:i:11:p:2455-:d:180470. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.