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'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument


Author Info

  • Prof. Dr. Klaus Bendel

    (Katholische Fachhochschule Nordrhein-Westfalen, Fachbereich Sozialwesen)

  • Prof. Dr. Wenzel Matiaske

    (Universität Flensburg, Internationales Institut für Management)

  • Prof. Dr. Florian Schramm

    (Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften)


No abstract is available for this item.

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Bibliographic Info

Paper provided by Werkstatt für Organisations- und Personalforschung in its series Report with number 003.

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Length: 21 pages
Date of creation: 2000
Date of revision:
Publication status: Published as Report No. 3, 2000
Handle: RePEc:wor:report:003

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  1. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
  2. Ingo Weller & PD Dr. Eckhard Steffen, 2000. "Ergebnisse einer Mitarbeiterbefragung bei der Lynx Consulting Group/Bielefeld," Report 001, Werkstatt für Organisations- und Personalforschung.
  3. Hall, Judith A. & Dornan, Michael C., 1988. "Meta-analysis of satisfaction with medical care: Description of research domain and analysis of overall satisfaction levels," Social Science & Medicine, Elsevier, vol. 27(6), pages 637-644, January.
  4. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
  5. Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
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Cited by:
  1. Dr. Christiane Erbel, 2003. "Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontak. Eine empirische Analyse," Report 010, Werkstatt für Organisations- und Personalforschung.
  2. Christine Gröneweg & Wenzel Matiaske, 2012. "?Gullivers Fesseln – Corporate Social Responsibility," Report 025, Werkstatt für Organisations- und Personalforschung.
  3. Prof. Dr. Florian Schramm & Ingrid Zeitlhöfler, 2004. "Personalpolitik an Hochschulen. Eine Studie anhand der HWP - Hamburger Universität für Wirtschaft und Politik," Report 013, Werkstatt für Organisations- und Personalforschung.
  4. Doris Holtmann & Prof. Dr. Wenzel Matiaske & Ingo Weller, 2002. "Transparenz und Kommunikation als Erfolgsfaktoren von Leistungsbeurteilungen im öffentlichen Dienst. Vorstellung eines Forschungsprojektes," Report 009, Werkstatt für Organisations- und Personalforschung.


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