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Unemployed and Their Caseworkers: Should They Be Friends or Foes?

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Author Info
Behncke, Stefanie
Frölich, Markus
Lechner, Michael

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Abstract

In many countries, caseworkers in a public employment office have the dual roles of counselling and monitoring unemployed persons. These roles often conflict with each other leading to important case-worker heterogeneity: Some consider providing services to their clients and satisfying their demands as their primary task. Others may however pursue their strategies even against the will of the unemployed person. They may assign job assignments and labour market programmes without consent of the unemployed person. Based on a very detailed linked jobseeker-caseworker dataset, we investigate the effects of caseworkers' cooperativeness on the employment probabilities of their clients. Modified statistical matching methods reveal that caseworkers who place less emphasis on a cooperative and harmonic relationship with their clients increase their employment chances in the short and medium term.

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Paper provided by C.E.P.R. Discussion Papers in its series CEPR Discussion Papers with number 6558.

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Date of creation: Nov 2007
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Handle: RePEc:cpr:ceprdp:6558

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Related research
Keywords: Public employment services; statistical matching methods; unemployment;

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Find related papers by JEL classification:
C31 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Cross-Sectional Models; Spatial Models; Treatment Effect Models
J68 - Labor and Demographic Economics - - Mobility, Unemployment, and Vacancies - - - Public Policy

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References listed on IDEAS
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Cited by:
(explanations, Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.)

  1. Pierre Koning, 2009. "The effectiveness of Public Employment Service workers in the Netherlands," Empirical Economics, Springer, vol. 37(2), pages 393-409, October. [Downloadable!] (restricted)
  2. Buurman, Margaretha & Dur, Robert, 2008. "Incentives and the Sorting of Altruistic Agents into Street-Level Bureaucracies," IZA Discussion Papers 3847, Institute for the Study of Labor (IZA). [Downloadable!]
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