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Switching Costs in Telecommunications: Conclusions from a Hungarian Survey

In: Promoting New Telecom Infrastructures

Author

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  • László Lörincz
  • Péter Nagy

Abstract

Promoting New Telecom Infrastructures examines how current telecom infrastructures are transforming from dedicated networks supporting either voice, data or broadcasting services to converged networks that support a wide variety of communication services, often denoted as Next Generation Networks (NGN). A current key challenge is therefore to define strategies, which can stimulate demand and investments in NGN in order to ensure development of adequate information infrastructures. With contributions from leading authorities in the field, this innovative book explores the three key themes related to this challenge and to strategies for the stimulation of demand and supply for NGN: strategies for expansion of broadband, pricing in NGN and development and pricing of mobile services.

Suggested Citation

  • László Lörincz & Péter Nagy, 2010. "Switching Costs in Telecommunications: Conclusions from a Hungarian Survey," Chapters, in: Morten Falch & Jan Markendahl (ed.), Promoting New Telecom Infrastructures, chapter 11, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:14144_11
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    File URL: https://www.elgaronline.com/view/9781849804455.00020.xml
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    References listed on IDEAS

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    1. Salies, Evens, 2005. "A Measure of Switching Costs in the GB Electricity Retail Market," MPRA Paper 28255, University Library of Munich, Germany, revised Apr 2007.
    2. Martin Fransman & Jackie Krafft, 2002. "Telecommunications," Post-Print hal-00212269, HAL.
    3. Jackie Krafft & Evens Salies, 2006. "The cost of switching Internet providers in the French broadband industry, or why ADSL has diffused faster than other innovative technologies"," Documents de Travail de l'OFCE 2006-16, Observatoire Francais des Conjonctures Economiques (OFCE).
    4. Pei-Yu (Sharon) Chen & Lorin M. Hitt, 2002. "Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry," Information Systems Research, INFORMS, vol. 13(3), pages 255-274, September.
    5. repec:hal:spmain:info:hdl:2441/962 is not listed on IDEAS
    6. Farrell, Joseph & Klemperer, Paul, 2007. "Coordination and Lock-In: Competition with Switching Costs and Network Effects," Handbook of Industrial Organization, Elsevier.
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    Cited by:

    1. Ruiz Díaz, Gonzalo, 2017. "The influence of satisfaction on customer retention in mobile phone market," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 75-85.

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