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Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings

Citations

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Cited by:

  1. Chen Liang & Yili Hong & Pei-Yu Chen & Benjamin B. M. Shao, 2022. "The Screening Role of Design Parameters for Service Procurement Auctions in Online Service Outsourcing Platforms," Information Systems Research, INFORMS, vol. 33(4), pages 1324-1343, December.
  2. Cheng Zhao & Chong Alex Wang, 2023. "A cross-site comparison of online review manipulation using Benford’s law," Electronic Commerce Research, Springer, vol. 23(1), pages 365-406, March.
  3. Arslan Aziz & Hui Li & Rahul Telang, 2023. "The Consequences of Rating Inflation on Platforms: Evidence from a Quasi-Experiment," Information Systems Research, INFORMS, vol. 34(2), pages 590-608, June.
  4. Christoph Schneider & Markus Weinmann & Peter N.C. Mohr & Jan vom Brocke, 2021. "When the Stars Shine Too Bright: The Influence of Multidimensional Ratings on Online Consumer Ratings," Management Science, INFORMS, vol. 67(6), pages 3871-3898, June.
  5. Jason Greenberg & Daniel B. Sands & Gino Cattani & Joseph Porac, 2024. "Rating systems and increased heterogeneity in firm performance: Evidence from the New York City Restaurant Industry, 1994–2013," Strategic Management Journal, Wiley Blackwell, vol. 45(1), pages 36-65, January.
  6. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2018. "Exit, Voice, and Response on Digital Platforms: An Empirical Investigation of Online Management Response Strategies," Information Systems Research, INFORMS, vol. 29(4), pages 849-870, December.
  7. Zhijie Lin & Ying Zhang & Yong Tan, 2019. "An Empirical Study of Free Product Sampling and Rating Bias," Service Science, INFORMS, vol. 30(1), pages 260-275, March.
  8. Kim, Hwang & Rao, Vithala R., 2022. "The role of network embeddedness across multiple social networks: Evidence from mobile social network games," International Journal of Research in Marketing, Elsevier, vol. 39(3), pages 867-887.
  9. David Schneider & Johannes Klumpe & Martin Adam & Alexander Benlian, 2020. "Nudging users into digital service solutions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 863-881, December.
  10. Hui-Ju Wang, 2022. "Understanding reviewer characteristics in online reviews via network structural positions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1311-1325, September.
  11. Tianshu Sun & Siva Viswanathan & Elena Zheleva, 2021. "Creating Social Contagion Through Firm-Mediated Message Design: Evidence from a Randomized Field Experiment," Management Science, INFORMS, vol. 67(2), pages 808-827, February.
  12. Xiaoxiao Liu & Mingye Hu & Bo Sophia Xiao & Jingbo Shao, 2022. "Is my doctor around me? Investigating the impact of doctors’ presence on patients’ review behaviors on an online health platform," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 73(9), pages 1279-1296, September.
  13. Michael Kummer & Olga Slivko & Xiaoquan (Michael) Zhang, 2020. "Unemployment and Digital Public Goods Contribution," Information Systems Research, INFORMS, vol. 31(3), pages 801-819, September.
  14. Heeseung Andrew Lee & Angela Aerry Choi & Tianshu Sun & Wonseok Oh, 2021. "Reviewing Before Reading? An Empirical Investigation of Book-Consumption Patterns and Their Effects on Reviews and Sales," Information Systems Research, INFORMS, vol. 32(4), pages 1368-1389, December.
  15. Yue Guan & Yong Tan & Qiang Wei & Guoqing Chen, 2023. "When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics," Information Systems Research, INFORMS, vol. 34(4), pages 1641-1663, December.
  16. Monic Sun & Xiaoquan (Michael) Zhang & Feng Zhu, 2019. "U-Shaped Conformity in Online Social Networks," Marketing Science, INFORMS, vol. 38(3), pages 461-480, May.
  17. Shan, Wei & Wang, Jiaxuan & Shi, Xiaoxiao & David Evans, Richard, 2024. "The impact of electronic word-of-mouth on patients’ choices in online health communities: A cross-media perspective," Journal of Business Research, Elsevier, vol. 173(C).
  18. Wang, Le & Luo, Xin (Robert) & Li, Han, 2022. "Envy or conformity? An empirical investigation of peer influence on the purchase of non-functional items in mobile free-to-play games," Journal of Business Research, Elsevier, vol. 147(C), pages 308-324.
  19. Keongtae Kim & Jooyoung Park & Yang Pan & Kunpeng Zhang & Xiaoquan (Michael) Zhang, 2022. "Risk Disclosure in Crowdfunding," Information Systems Research, INFORMS, vol. 33(3), pages 1023-1041, September.
  20. Yang Li & Junrui Zhang & Miao Feng & Haoran Si, 2026. "Dynamic interaction effects between online reviews and spoilers: a PVAR approach," Electronic Commerce Research, Springer, vol. 26(1), pages 297-317, February.
  21. Tata, Sai Vijay & Prashar, Sanjeev & Gupta, Sumeet, 2020. "An examination of the role of review valence and review source in varying consumption contexts on purchase decision," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  22. Liangfei Qiu & Arunima Chhikara & Asoo Vakharia, 2021. "Multidimensional Observational Learning in Social Networks: Theory and Experimental Evidence," Information Systems Research, INFORMS, vol. 32(3), pages 876-894, September.
  23. Zhou, Kunlu & Zhang, Hongchao & Fang, Zhicheng & Qin, Yinggao, 2026. "The impact of consumers' strategic return behavior on review bias: Evidence from Chinese online fashion retail," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  24. Xue Bai & James R. Marsden & William T. Ross & Gang Wang, 2020. "A Note on the Impact of Daily Deals on Local Retailers’ Online Reputation: Mediation Effects of the Consumer Experience," Information Systems Research, INFORMS, vol. 31(4), pages 1132-1143, December.
  25. Klocke, Nina & Müller-Okesson, Daniel & Hasso, Tim & Pelster, Matthias, 2025. "The impact of peer returns in social trading," Journal of Behavioral and Experimental Finance, Elsevier, vol. 46(C).
  26. Zhihong Ke & De Liu & Daniel J. Brass, 2020. "Do Online Friends Bring Out the Best in Us? The Effect of Friend Contributions on Online Review Provision," Information Systems Research, INFORMS, vol. 31(4), pages 1322-1336, December.
  27. Peiyu Chen & Lorin M. Hitt & Yili Hong & Shinyi Wu, 2021. "Measuring Product Type and Purchase Uncertainty with Online Product Ratings: A Theoretical Model and Empirical Application," Information Systems Research, INFORMS, vol. 32(4), pages 1470-1489, December.
  28. Changseung Yoo & Eunae Yoo & Lu (Lucy) Yan & Alfonso Pedraza-Martinez, 2024. "Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters," Information Systems Research, INFORMS, vol. 35(2), pages 551-569, June.
  29. Marios Kokkodis & Theodoros Lappas, 2020. "Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms," Information Systems Research, INFORMS, vol. 31(2), pages 412-430, June.
  30. Friess, Svenja & Rosendahl Huber, Laura, 2024. "Breaking The Ice: Can Initially Active Peers Improve Platform Engagement And Persistence?," VfS Annual Conference 2024 (Berlin): Upcoming Labor Market Challenges 302443, Verein für Socialpolitik / German Economic Association.
  31. Liangfei Qiu & Zhan (Michael) Shi & Andrew B. Whinston, 2018. "Learning from Your Friends’ Check-Ins: An Empirical Study of Location-Based Social Networks," Information Systems Research, INFORMS, vol. 29(4), pages 1044-1061, December.
  32. Sangjae Lee & Kun Chang Lee & Joon Yeon Choeh, 2020. "Using Bayesian Network to Predict Online Review Helpfulness," Sustainability, MDPI, vol. 12(17), pages 1-17, August.
  33. Mingwei Wang & Decui Liang & Wen Cao & Yuanyuan Fu, 2024. "Physician recommendation via online and offline social network group decision making with cross-network uncertain trust propagation," Annals of Operations Research, Springer, vol. 341(1), pages 583-619, October.
  34. Jialu Liu & Siqi Pei & Xiaoquan (Michael) Zhang, 2024. "Online Food Delivery Platforms and Female Labor Force Participation," Information Systems Research, INFORMS, vol. 35(3), pages 1074-1091, September.
  35. Panpan Wang & Liuyi He & Jifeng Luo & Zhiyan Wu & Han Zhang, 2025. "The Impact of Geographic and Social Proximity on Physicians: Evidence from the Adoption of an Online Health Community," Information Systems Research, INFORMS, vol. 36(2), pages 690-708, June.
  36. Zhengchi Liu & Sijia Huang & Sha Zhou & Yaqin Su, 2025. "How offline peers shape online purchasing? A guanxi and mianzi perspective," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-22, December.
  37. Pei-Yu Chen & Yili Hong & Ying Liu, 2018. "The Value of Multidimensional Rating Systems: Evidence from a Natural Experiment and Randomized Experiments," Management Science, INFORMS, vol. 64(10), pages 4629-4647, October.
  38. Tingting Song & Yi-Chun (Chad) Ho, 2025. "Relational Resonance and Content Creation," Management Science, INFORMS, vol. 71(9), pages 7366-7389, September.
  39. Richard Thomas Watson & Kirk Plangger & Leyland Pitt & Amrit Tiwana, 2023. "A Theory of Information Compression: When Judgments Are Costly," Information Systems Research, INFORMS, vol. 34(3), pages 1089-1108, September.
  40. Lei Yang & Weijie Zhang & Caixia Hao & Jiahua Zhang, 2026. "The impact of dynamic rating rule on e-commerce platform’s review system under a simulation experiment," Electronic Commerce Research, Springer, vol. 26(2), pages 1809-1851, April.
  41. Xuanqi Liu & Ke-Wei Huang, 2025. "Controlling Homophily in Social Network Regression Analysis by Machine Learning," INFORMS Journal on Computing, INFORMS, vol. 37(3), pages 684-702, May.
  42. Pedro Campos & Eva Pinto & Ana Torres, 2025. "Rating and perceived helpfulness in a bipartite network of online product reviews," Electronic Commerce Research, Springer, vol. 25(3), pages 1607-1639, June.
  43. Ji Wu & Haichuan Zhao & Haipeng (Allan) Chen, 2021. "Coupons or Free Shipping? Effects of Price Promotion Strategies on Online Review Ratings," Information Systems Research, INFORMS, vol. 32(2), pages 633-652, June.
  44. Tianshu Sun & Sean J. Taylor, 2020. "Displaying things in common to encourage friendship formation: A large randomized field experiment," Quantitative Marketing and Economics (QME), Springer, vol. 18(3), pages 237-271, September.
  45. Johannes Loh, 2022. "Selection, Consumption, and New Music Exploration in an Online Social Network: A Dyadic Approach," CESifo Working Paper Series 10120, CESifo.
  46. Foster, Joshua, 2022. "How rating mechanisms shape user search, quality inference and engagement in online platforms: Experimental evidence," Journal of Business Research, Elsevier, vol. 142(C), pages 791-807.
  47. Zhuo (June) Cheng & Arun Rai & Feng Tian & Sean Xin Xu, 2021. "Social Learning in Information Technology Investment: The Role of Board Interlocks," Management Science, INFORMS, vol. 67(1), pages 547-576, January.
  48. Geneviève Bassellier & Jui Ramaprasad, 2023. "All External Reference Prices Are Not the Same: How Magnitude, Source, and Fairness Shape Payment for Digital Goods," Information Systems Research, INFORMS, vol. 34(4), pages 1761-1774, December.
  49. Tao Lu & May Yuan & Chong (Alex) Wang & Xiaoquan (Michael) Zhang, 2022. "Histogram Distortion Bias in Consumer Choices," Management Science, INFORMS, vol. 68(12), pages 8963-8978, December.
  50. Naveen Kumar & Liangfei Qiu & Subodha Kumar, 2022. "A Hashtag Is Worth a Thousand Words: An Empirical Investigation of Social Media Strategies in Trademarking Hashtags," Information Systems Research, INFORMS, vol. 33(4), pages 1403-1427, December.
  51. Yazdani, Elham & Gopinath, Shyam & Carson, Stephen J., 2024. "The role of reviewer badges in the dynamics of online reviews," International Journal of Research in Marketing, Elsevier, vol. 41(3), pages 547-566.
  52. Juan Feng & Xin Li & Xiaoquan (Michael) Zhang, 2019. "Online Product Reviews-Triggered Dynamic Pricing: Theory and Evidence," Information Systems Research, INFORMS, vol. 30(4), pages 1107-1123, December.
  53. Tingting Song & Qian Tang & Jinghua Huang, 2019. "Triadic Closure, Homophily, and Reciprocation: An Empirical Investigation of Social Ties Between Content Providers," Information Systems Research, INFORMS, vol. 30(3), pages 912-926, September.
  54. Möller-Herm, Jana & Gottschalk, Sabrina A. & Mafael, Alexander, 2025. "To post or not to post: How minority opinion and posting frequency impact online review posting," International Journal of Research in Marketing, Elsevier, vol. 42(2), pages 235-254.
  55. Sangjae Lee & Joon Yeon Choeh, 2020. "Using the Social Influence of Electronic Word-of-Mouth for Predicting Product Sales: The Moderating Effect of Review or Reviewer Helpfulness and Product Type," Sustainability, MDPI, vol. 12(19), pages 1-18, September.
  56. Zhiyu Zeng & Hengchen Dai & Dennis J. Zhang & Heng Zhang & Renyu Zhang & Zhiwei Xu & Zuo-Jun Max Shen, 2023. "The Impact of Social Nudges on User-Generated Content for Social Network Platforms," Management Science, INFORMS, vol. 69(9), pages 5189-5208, September.
  57. Ayushi Tandon & Swanand J. Deodhar & Abhas Tandon & Abhinav Tripathi, 2025. "Does David Make A Goliath? Impact of Rival’s Expertise Signals on Online User Engagement," Information Systems Research, INFORMS, vol. 36(2), pages 1054-1077, June.
  58. Jinyang Zheng & Guopeng Yin & Yong Tan & Jianing Ding, 2024. "Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings," Information Systems Research, INFORMS, vol. 35(3), pages 1052-1073, September.
  59. Haris Krijestorac & Rajiv Garg & Vijay Mahajan, 2020. "Cross-Platform Spillover Effects in Consumption of Viral Content: A Quasi-Experimental Analysis Using Synthetic Controls," Information Systems Research, INFORMS, vol. 31(2), pages 449-472, June.
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