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Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares

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  1. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
  2. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Riza Atiq Rahmat & Sotaro Yukawa, 2021. "Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling," Mathematics, MDPI, vol. 9(16), pages 1-15, August.
  3. Chang, Yu-Hern & Yeh, Chung-Hsing, 2017. "Corporate social responsibility and customer loyalty in intercity bus services," Transport Policy, Elsevier, vol. 59(C), pages 38-45.
  4. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  5. Bouscasse, H. & Bonnel, P., 2016. "Socio-psychological determinants of mode choice habits," Working Papers 2016-05, Grenoble Applied Economics Laboratory (GAEL).
  6. Shengqin Zheng & Ke Xu & Qing He & Shaoze Fang & Lin Zhang, 2018. "Investigating the Sustainability Performance of PPP-Type Infrastructure Projects: A Case of China," Sustainability, MDPI, vol. 10(11), pages 1-15, November.
  7. Yuzhao Zhang & Jianqiang Wang & Wenjuan Cai, 2019. "Passengers’ Demand Characteristics Experimental Analysis of EMU Trains with Sleeping Cars in Northwest China," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
  8. Qing He & Haiyang Zhao & Lin Shen & Liuqun Dong & Ye Cheng & Ke Xu, 2019. "Factors Influencing Residents’ Intention toward Green Retrofitting of Existing Residential Buildings," Sustainability, MDPI, vol. 11(15), pages 1-23, August.
  9. Dragan Stojic & Zoran Ciric & Otilija Sedlak & Aleksandra Marcikic Horvat, 2020. "Students’ Views on Public Transport: Satisfaction and Emission," Sustainability, MDPI, vol. 12(20), pages 1-16, October.
  10. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  11. Maciej Kruszyna, 2022. "NOAH as an Innovative Tool for Modeling the Use of Suburban Railways," Sustainability, MDPI, vol. 15(1), pages 1-17, December.
  12. Weiya Chen & Zixuan Kang & Xiaoping Fang & Jiajia Li, 2020. "Design a Semantic Scale for Passenger Perceived Quality Surveys of Urban Rail Transit: Within Attribute’s Service Condition and Rider’s Experience," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
  13. Maela Madel L. Cahigas & Ferani E. Zulvia & Ardvin Kester S. Ong & Yogi Tri Prasetyo, 2023. "A Comprehensive Analysis of Clustering Public Utility Bus Passenger’s Behavior during the COVID-19 Pandemic: Utilization of Machine Learning with Metaheuristic Algorithm," Sustainability, MDPI, vol. 15(9), pages 1-31, April.
  14. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
  15. Say-Wah Lee & Chuen-Wah Seow & Ke Xue, 2021. "Residents’ Sustainable City Evaluation, Satisfaction and Loyalty: Integrating Importance-Performance Analysis and Structural Equation Modelling," Sustainability, MDPI, vol. 13(12), pages 1-14, June.
  16. Wu, Xinyi & Cao, Jason & Huting, Joel, 2018. "Using three-factor theory to identify improvement priorities for express and local bus services: An application of regression with dummy variables in the Twin Cities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 184-196.
  17. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Sitti Asmah Hassan & Ahmad Firdhaus Arham & Sharizal Hashim, 2023. "Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach," Mathematics, MDPI, vol. 11(15), pages 1-21, August.
  18. Chunqin Zhang & Daoyou Wang & Anning Ni & Xunyou Ni & Guangnian Xiao, 2019. "Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China," Sustainability, MDPI, vol. 11(19), pages 1-21, October.
  19. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Nur Izzi Md. Yusoff & Amiruddin Ismail & Muhamad Razuhanafi Mat Yazid & Nor Aznirahani Mhd Yunin & Sotaro Yukawa, 2021. "Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
  20. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Andrei Estefanio & Ayen Sienna Tan & Jedrek Charles Videña & Renz Albert Villanueva & Thanatorn Chuenyindee & Kriengkrai Thana & Satria Fadil Persada & Reny , 2023. "Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
  21. Md. Nazmul Huda Naim & Mohammed Sarfaraz Gani Adnan & Ashraf Dewan & Khatun E. Zannat, 2022. "Assessing the performance of public transport services in a developing country: A case study using data envelopment analysis," Growth and Change, Wiley Blackwell, vol. 53(1), pages 377-409, March.
  22. Jain, Nikunj Kumar & Kaushik, Kapil & Choudhary, Piyush, 2021. "Sustainable perspectives on transportation: Public perception towards odd-even restrictive driving policy in Delhi, India," Transport Policy, Elsevier, vol. 106(C), pages 99-108.
  23. Haize Pan & Chuan Yang & Lirong Quan & Longhui Liao, 2021. "A New Insight into Understanding Urban Vitality: A Case Study in the Chengdu-Chongqing Area Twin-City Economic Circle, China," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
  24. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
  25. Jianhua Wang & Hanyu Diao & Lulu Tou, 2019. "Research on the Influence Mechanism of Rational Consumers’ Food Safety Supervision Satisfaction," IJERPH, MDPI, vol. 16(5), pages 1-16, March.
  26. Pavol KRAL & Katarina JANOSKOVA & Tomas KLIESTIK, 2018. "Key Determinants Of The Public Transport User’S Satisfaction," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(31), pages 36-51, December.
  27. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  28. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Faridah Hanim Khairuddin & Nur Mustakiza Zakaria, 2022. "An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  29. Cong Huang & Ying Huang, 2021. "Research and design of data communication subsystem of urban rail transit CBTC system," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(4), pages 629-639, August.
  30. Nattiya Wonglakorn & Vatanavongs Ratanavaraha & Ampol Karoonsoontawong & Sajjakaj Jomnonkwao, 2021. "Exploring Passenger Loyalty and Related Factors for Urban Railways in Thailand," Sustainability, MDPI, vol. 13(10), pages 1-15, May.
  31. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
  32. Pengxiang Ding & Suwei Feng & Jianning Jiang, 2023. "The Impact of Urban Rail Transit Epidemic Prevention Measures on Passengers’ Safety Perception," IJERPH, MDPI, vol. 20(5), pages 1-17, February.
  33. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
  34. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  35. Mo, Baichuan & Kong, Hui & Wang, Hao & Wang, Xiaokun (Cara) & Li, Ruimin, 2021. "Impact of pricing policy change on on-street parking demand and user satisfaction: A case study in Nanning, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 148(C), pages 445-469.
  36. Chuenyindee, Thanatorn & Ong, Ardvin Kester S. & Ramos, Jon Pauline & Prasetyo, Yogi Tri & Nadlifatin, Reny & Kurata, Yoshiki B. & Sittiwatethanasiri, Thaninrat, 2022. "Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic," Utilities Policy, Elsevier, vol. 75(C).
  37. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  38. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
  39. Xinhua Zhu & Yigang Wei & Yani Lai & Yan Li & Sujuan Zhong & Chun Dai, 2019. "Empirical Analysis of the Driving Factors of China’s ‘Land Finance’ Mechanism Using Soft Budget Constraint Theory and the PLS-SEM Model," Sustainability, MDPI, vol. 11(3), pages 1-21, January.
  40. Yuan, Yalong & Yang, Min & Feng, Tao & Rasouli, Soora & Li, Dawei & Ruan, Xinpei, 2021. "Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 133-158.
  41. Leibao Zhang & Qiuxian Hu & Shuai Zhang & Wenyu Zhang, 2020. "Understanding Chinese Residents’ Waste Classification from a Perspective of Intention–Behavior Gap," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
  42. Azra Shamim & Awais Ali Khan & Muhammad Ahsan Qureshi & Hamaad Rafique & Adnan Akhunzada, 2021. "Ride or Not to Ride: Does the Customer Deviate toward Ridesharing?," IJERPH, MDPI, vol. 18(19), pages 1-18, October.
  43. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Muhamad Razuhanafi Mat Yazid & Munzilah Md. Rohani, 2022. "The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia," Mathematics, MDPI, vol. 10(13), pages 1-21, June.
  44. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  45. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  46. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
  47. Sun, Shichao & Zhang, Hui & Zhou, Linlin & Wang, Ke, 2023. "Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied," Transport Policy, Elsevier, vol. 144(C), pages 65-79.
  48. Jiechao Zhang & Xuedong Yan & Meiwu An & Li Sun, 2017. "The Impact of Beijing Subway’s New Fare Policy on Riders’ Attitude, Travel Pattern and Demand," Sustainability, MDPI, vol. 9(5), pages 1-21, April.
  49. Nicole Kalemba & Fernando Campa-Planas, 2018. "The quality effect on the profitability of US airline companies," Tourism Economics, , vol. 24(3), pages 251-269, May.
  50. Amanda Fernandes Ferreira & Yuka Akasaka & Mirian Greiner de Oliveira Pinheiro & S. K. Jason Chang, 2020. "Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility," Sustainability, MDPI, vol. 12(23), pages 1-28, December.
  51. Li, Xue-yan & Li, Xue-mei & Li, Xue-wei & Qiu, He-ting, 2017. "Multi-agent fare optimization model of two modes problem and its analysis based on edge of chaos," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 469(C), pages 405-419.
  52. Sajjakaj Jomnonkwao & Thanapong Champahom & Vatanavongs Ratanavaraha, 2020. "Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand," Sustainability, MDPI, vol. 12(10), pages 1-20, May.
  53. Ofori, Elvis Kwame & Aram, Simon Appah & Saalidong, Benjamin M. & Gyimah, Justice & Niyonzima, Patrick & Mintah, Clement & Ahakwa, Isaac, 2023. "Exploring new antecedent metrics for safety performance in Ghana’s oil and gas industry using partial least squares structural equation modelling (PLS-SEM)," Resources Policy, Elsevier, vol. 81(C).
  54. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
  55. Liudan Jiao & Liyin Shen & Chenyang Shuai & Bei He, 2016. "A Novel Approach for Assessing the Performance of Sustainable Urbanization Based on Structural Equation Modeling: A China Case Study," Sustainability, MDPI, vol. 8(9), pages 1-16, September.
  56. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
  57. Catherine Y. P. Chan & Kwai-Sang Chin & Candace Chan & Kwok L. Tsui, 2019. "An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-21, December.
  58. Hu, Yucong & Cao, Jiangyu & Liu, Jianrong, 2021. "Influence of bus stop land use characteristics on passenger waiting time satisfaction ‐ A case study in Guangzhou," Journal of Transport Geography, Elsevier, vol. 96(C).
  59. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
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