IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v160y2022icp311-332.html
   My bibliography  Save this article

Satisfaction differences in bus traveling among low-income individuals before and after COVID-19

Author

Listed:
  • Sun, Fan
  • Jin, Minjie
  • Zhang, Tao
  • Huang, Wencheng

Abstract

Although all cities in China have promulgated public transportation control measures to choke off the spread of COVID-19, it also has brought severe changes to low-income individuals’ bus traveling. However, the study focusing on satisfaction differences in bus traveling before and after COVID-19 is far under-researched, this paper therefore explored satisfaction differences among low-income individuals under socioeconomic attributes, traveling attributes, and psychological attributes by using the data consist of interviews addressed to 930 individuals in Taiyuan, China. Furthermore, the relationship between satisfaction levels and modes of traveling alone and traveling with companions by bus has also been deeply analyzed to reduce single-person driving problem. As a result, many exciting phenomena were discovered: the significant factors affecting low-income individuals’ satisfaction occur “shift” on a large scale after COVID-19; risk concern has a significant positive impact on risk perception, but risk concern and risk perception have only a minor impact on satisfaction before and after COVID-19; it was found that there is a significant relationship between satisfaction levels and modes of traveling alone and traveling with companions by bus. Understanding them can be a reference for improving the travel environment between low-income individuals.

Suggested Citation

  • Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
    • Handle: RePEc:eee:transa:v:160:y:2022:i:c:p:311-332
    DOI: 10.1016/j.tra.2022.04.015
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856422001136
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2022.04.015?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jaime Allen & Laura Eboli & Gabriella Mazzulla & Juan de Dios Ortúzar, 2020. "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach," Transportation, Springer, vol. 47(2), pages 827-863, April.
    2. Hakan Yilmazkuday, 2020. "COVID-19 Spread and Inter-County Travel: Daily Evidence from the U.S," Working Papers 2007, Florida International University, Department of Economics.
    3. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    4. Ed Diener & Eunkook Suh, 1997. "Measuring Quality Of Life: Economic, Social, And Subjective Indicators," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 40(1), pages 189-216, January.
    5. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
    6. Ryuichi Kitamura, 2009. "Life-style and travel demand," Transportation, Springer, vol. 36(6), pages 679-710, November.
    7. Bruno S. Frey & Alois Stutzer, 2002. "What Can Economists Learn from Happiness Research?," Journal of Economic Literature, American Economic Association, vol. 40(2), pages 402-435, June.
    8. Mizuki Kawabata, 2003. "Job Access and Employment among Low-Skilled Autoless Workers in US Metropolitan Areas," Environment and Planning A, , vol. 35(9), pages 1651-1668, September.
    9. Páez, Antonio & Whalen, Kate, 2010. "Enjoyment of commute: A comparison of different transportation modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 44(7), pages 537-549, August.
    10. Jonas De Vos, 2019. "Analysing the effect of trip satisfaction on satisfaction with the leisure activity at the destination of the trip, in relationship with life satisfaction," Transportation, Springer, vol. 46(3), pages 623-645, June.
    11. Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
    12. Sivaramakrishnan Srinivasan & Chandra Bhat, 2008. "An exploratory analysis of joint-activity participation characteristics using the American time use survey," Transportation, Springer, vol. 35(3), pages 301-327, May.
    13. Patricia Mokhtarian & Francis Papon & Matthieu Goulard & Marco Diana, 2015. "What makes travel pleasant and/or tiring? An investigation based on the French National Travel Survey," Transportation, Springer, vol. 42(6), pages 1103-1128, November.
    14. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
    15. Dan Wan & Camille Kamga & Wei Hao & Aaron Sugiura & Eric B. Beaton, 2016. "Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling," Public Transport, Springer, vol. 8(3), pages 497-520, December.
    16. Jonas De Vos & Patricia L. Mokhtarian & Tim Schwanen & Veronique Van Acker & Frank Witlox, 2016. "Travel mode choice and travel satisfaction: bridging the gap between decision utility and experienced utility," Transportation, Springer, vol. 43(5), pages 771-796, September.
    17. Lucas, Karen & Philips, Ian & Mulley, Corinne & Ma, Liang, 2018. "Is transport poverty socially or environmentally driven? Comparing the travel behaviours of two low-income populations living in central and peripheral locations in the same city," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 622-634.
    18. Lyons, Glenn & Jain, Juliet & Holley, David, 2007. "The use of travel time by rail passengers in Great Britain," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 107-120, January.
    19. Stradling, Stephen G. & Anable, Jillian & Carreno, Michael, 2007. "Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 98-106, January.
    20. Evelyn Blumenberg & Paul Ong, 1998. "Job accessibility and welfare usage: Evidence from Los Angeles," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 17(4), pages 639-657.
    21. Sivaramakrishnan Srinivasan & Chandra Bhat, 2006. "A multiple discrete-continuous model for independent- and joint-discretionary-activity participation decisions," Transportation, Springer, vol. 33(5), pages 497-515, September.
    22. Mouwen, Arnoud, 2015. "Drivers of customer satisfaction with public transport services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 78(C), pages 1-20.
    23. Christopher D. Higgins & Matthias N. Sweet & Pavlos S. Kanaroglou, 2018. "All minutes are not equal: travel time and the effects of congestion on commute satisfaction in Canadian cities," Transportation, Springer, vol. 45(5), pages 1249-1268, September.
    24. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2018. "Modelling service-specific and global transit satisfaction under travel and user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 509-528.
    25. Paulley, Neil & Balcombe, Richard & Mackett, Roger & Titheridge, Helena & Preston, John & Wardman, Mark & Shires, Jeremy & White, Peter, 2006. "The demand for public transport: The effects of fares, quality of service, income and car ownership," Transport Policy, Elsevier, vol. 13(4), pages 295-306, July.
    26. Ettema, Dick & Friman, Margareta & Gärling, Tommy & Olsson, Lars E. & Fujii, Satoshi, 2012. "How in-vehicle activities affect work commuters’ satisfaction with public transport," Journal of Transport Geography, Elsevier, vol. 24(C), pages 215-222.
    27. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
    28. Zhu, Jing & Fan, Yingling, 2018. "Daily travel behavior and emotional well-being: Effects of trip mode, duration, purpose, and companionship," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 360-373.
    29. Spears, Steven & Houston, Douglas & Boarnet, Marlon G., 2013. "Illuminating the unseen in transit use: A framework for examining the effect of attitudes and perceptions on travel behavior," Transportation Research Part A: Policy and Practice, Elsevier, vol. 58(C), pages 40-53.
    30. John Gliebe & Frank Koppelman, 2005. "Modeling household activity–travel interactions as parallel constrained choices," Transportation, Springer, vol. 32(5), pages 449-471, September.
    31. Tyrinopoulos, Yannis & Antoniou, Constantinos, 2008. "Public transit user satisfaction: Variability and policy implications," Transport Policy, Elsevier, vol. 15(4), pages 260-272, July.
    32. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2013. "Perceived service quality in bus transit service: A structural equation approach," Transport Policy, Elsevier, vol. 29(C), pages 219-226.
    33. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    34. John F. Kain, 1968. "Housing Segregation, Negro Employment, and Metropolitan Decentralization," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 82(2), pages 175-197.
    35. Jia Tang & Feng Zhen & Jason Cao & Patricia L. Mokhtarian, 2018. "How do passengers use travel time? A case study of Shanghai–Nanjing high speed rail," Transportation, Springer, vol. 45(2), pages 451-477, March.
    36. David Hensher & Thomas Golob, 2008. "Bus rapid transit systems: a comparative assessment," Transportation, Springer, vol. 35(4), pages 501-518, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pengxiang Ding & Suwei Feng & Jianning Jiang, 2023. "The Impact of Urban Rail Transit Epidemic Prevention Measures on Passengers’ Safety Perception," IJERPH, MDPI, vol. 20(5), pages 1-17, February.
    2. Majerčák Peter & Majerčák Jozef & Kurenkov Petr Vladimirovič, 2023. "Impact of the COVID Crisis on Public Passenger Transport in Slovakia and Urban Transport in Žilina on a Selected Line," LOGI – Scientific Journal on Transport and Logistics, Sciendo, vol. 14(1), pages 169-180, January.
    3. Xi, Haoning & Li, Qin & Hensher, David A. & Nelson, John D. & Ho, Chinh, 2023. "Quantifying the impact of COVID-19 on travel behavior in different socio-economic segments," Transport Policy, Elsevier, vol. 136(C), pages 98-112.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    2. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    3. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
    4. Lades, Leonhard K. & Kelly, Andrew & Kelleher, Luke, 2020. "Why is active travel more satisfying than motorized travel? Evidence from Dublin," Transportation Research Part A: Policy and Practice, Elsevier, vol. 136(C), pages 318-333.
    5. Ye, Runing & De Vos, Jonas & Ma, Liang, 2020. "Analysing the association of dissonance between actual and ideal commute time and commute satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 47-60.
    6. Jonas De Vos & E. Owen D. Waygood & Laurence Letarte & Mengqiu Cao, 2022. "Do frequent satisfying trips by public transport impact its intended use in later life?," Transportation, Springer, vol. 49(4), pages 1245-1263, August.
    7. Hook, Hannah & De Vos, Jonas & Van Acker, Veronique & Witlox, Frank, 2021. "Do travel options influence how commute time satisfaction relates to the residential built environment?," Journal of Transport Geography, Elsevier, vol. 92(C).
    8. Jiankun Yang & Min He & Mingwei He, 2022. "Exploring the Group Difference in the Nonlinear Relationship between Commuting Satisfaction and Commuting Time," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    9. Allen, Jaime & Muñoz, Juan Carlos & Rosell, Jordi, 2019. "Effect of a major network reform on bus transit satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 310-333.
    10. Tae‐Hyoung Tommy Gim, 2020. "The relationship between overall happiness and perceived transportation services relative to other individual and environmental variables," Growth and Change, Wiley Blackwell, vol. 51(2), pages 712-733, June.
    11. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
    12. Jesper Bláfoss Ingvardson & Otto Anker Nielsen, 2022. "The influence of vicinity to stations, station characteristics and perceived safety on public transport mode choice: a case study from Copenhagen," Public Transport, Springer, vol. 14(2), pages 459-480, June.
    13. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
    14. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
    15. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Riza Atiq Rahmat & Sotaro Yukawa, 2021. "Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling," Mathematics, MDPI, vol. 9(16), pages 1-15, August.
    16. Rubén Cordera & Soledad Nogués & Esther González-González & Luigi dell’Olio, 2019. "Intra-Urban Spatial Disparities in User Satisfaction with Public Transport Services," Sustainability, MDPI, vol. 11(20), pages 1-22, October.
    17. Sarker, Rumana Islam & Kaplan, Sigal & Mailer, Markus & Timmermans, Harry J.P., 2019. "Applying affective event theory to explain transit users’ reactions to service disruptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 593-605.
    18. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Nur Izzi Md. Yusoff & Amiruddin Ismail & Muhamad Razuhanafi Mat Yazid & Nor Aznirahani Mhd Yunin & Sotaro Yukawa, 2021. "Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    19. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
    20. De Vos, Jonas, 2018. "Do people travel with their preferred travel mode? Analysing the extent of travel mode dissonance and its effect on travel satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 261-274.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:160:y:2022:i:c:p:311-332. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.