IDEAS home Printed from https://ideas.repec.org/a/sae/envirb/v48y2021i8p2466-2480.html

Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city

Author

Listed:
  • Hualin Xu

    (Center for Trans-Himalaya Studies, Leshan Normal University, China)

  • Wenlong Zhu

Abstract

Citizen satisfaction is an important issue for global city managers in the construction of a smart city. To date, little research has been done on the effect of citizen participation on citizen satisfaction in a smart city. From the perspective of citizen involvement and based on the theory of involvement and American Customer Satisfaction Index model, this study explores the impact mechanism of citizen participation on citizen satisfaction in a smart city and constructs a theoretical model of citizen satisfaction. The data were collected in Qingdao, which is a smart city in China. The analysis shows that citizen involvement has a significant positive influence on citizen participation both cognitively and affectively. Furthermore, citizen participation produces a direct and significant positive impact on citizen satisfaction. Last, citizen participation can also have a significant positive influence on citizen satisfaction through perceived quality and perceived value. The main contribution of this study focuses on the construction of the impact mechanism model. Based on this model, researchers and city managers can understand the entire reaction process of the citizen ranging from subjective judgement to practical actions and then actual experiences in the construction of a smart city.

Suggested Citation

  • Hualin Xu & Wenlong Zhu, 2021. "Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city," Environment and Planning B, , vol. 48(8), pages 2466-2480, October.
    • Handle: RePEc:sae:envirb:v:48:y:2021:i:8:p:2466-2480
    DOI: 10.1177/2399808320980746
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2399808320980746
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2399808320980746?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
    2. Gary Howat & Guy Assaker, 2013. "The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia," Sport Management Review, Taylor & Francis Journals, vol. 16(3), pages 268-284, July.
    3. Zhu, Wenlong & Mou, Jian & Benyoucef, Morad, 2019. "Exploring purchase intention in cross-border E-commerce: A three stage model," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 320-330.
    4. Simon Joss & Matthew Cook & Youri Dayot, 2017. "Smart Cities: Towards a New Citizenship Regime? A Discourse Analysis of the British Smart City Standard," Journal of Urban Technology, Taylor & Francis Journals, vol. 24(4), pages 29-49, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
    2. Xiaosheng Yu & Peili Wu, 2021. "Image Enhancement of Cross‐Border E‐Commerce Logistics Video Surveillance Based on Partial Differential Equations," Advances in Mathematical Physics, John Wiley & Sons, vol. 2021(1).
    3. Behzad MOHAMMADIAN & Corina MARINESCU, 2023. "Gamification Effectiveness In Tourism Industry: Evidence From Human Resource Process Tracing," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(1), pages 664-677, November.
    4. Aisyah Shafira Maharani & Anas Hidayat, 2023. "The influence of brand innovativeness and quality affect consumer perceived value: the role of symbolic brand qualities as mediating," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(4), pages 15-32, June.
    5. Md. Mokhlesur Rahman & Jean-Claude Thill, 2026. "Who is inclined to buy an autonomous vehicle? Empirical evidence from California," Transportation, Springer, vol. 53(1), pages 71-104, February.
    6. Say-Wah Lee & Chuen-Wah Seow & Ke Xue, 2021. "Residents’ Sustainable City Evaluation, Satisfaction and Loyalty: Integrating Importance-Performance Analysis and Structural Equation Modelling," Sustainability, MDPI, vol. 13(12), pages 1-14, June.
    7. Johannes Stübinger & Lucas Schneider, 2020. "Understanding Smart City—A Data-Driven Literature Review," Sustainability, MDPI, vol. 12(20), pages 1-23, October.
    8. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Andrei Estefanio & Ayen Sienna Tan & Jedrek Charles Videña & Renz Albert Villanueva & Thanatorn Chuenyindee & Kriengkrai Thana & Satria Fadil Persada & Reny , 2023. "Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System," Sustainability, MDPI, vol. 15(2), pages 1-18, January.
    9. Vincenzo Auriemma & Luisa Nardi, 2025. "New models of sustainable mobility in Smart Cities," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 32, pages 84-101, July.
    10. Antoine Barbier & Barbara Evrard & Nadine Dermit-Richard, 2023. "Predictive Modelling of Sports Facility Use: A Model of Aquatic Centre Attendance," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    11. Caprotti, Federico & Liu, Dong, 2020. "Emerging platform urbanism in China: Reconfigurations of data, citizenship and materialities," Technological Forecasting and Social Change, Elsevier, vol. 151(C).
    12. Pavol KRAL & Katarina JANOSKOVA & Tomas KLIESTIK, 2018. "Key Determinants Of The Public Transport User’S Satisfaction," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(31), pages 36-51, December.
    13. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    14. Tsai, Pei-Hsuan & Lin, Guan-Yi & Zheng, Yu-Lin & Chen, Yi-Chong & Chen, Pao-Zhen & Su, Zheng-Cheng, 2020. "Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    15. Mo, Baichuan & Kong, Hui & Wang, Hao & Wang, Xiaokun (Cara) & Li, Ruimin, 2021. "Impact of pricing policy change on on-street parking demand and user satisfaction: A case study in Nanning, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 148(C), pages 445-469.
    16. Xinhua Zhu & Yigang Wei & Yani Lai & Yan Li & Sujuan Zhong & Chun Dai, 2019. "Empirical Analysis of the Driving Factors of China’s ‘Land Finance’ Mechanism Using Soft Budget Constraint Theory and the PLS-SEM Model," Sustainability, MDPI, vol. 11(3), pages 1-21, January.
    17. Atandile Ngubelanga & Rodney Duffett, 2021. "Modeling Mobile Commerce Applications’ Antecedents of Customer Satisfaction among Millennials: An Extended TAM Perspective," Sustainability, MDPI, vol. 13(11), pages 1-29, May.
    18. Luiza Ossowska & Dariusz Kloskowski & Dorota Janiszewska, 2024. "The Rural Sport Event—The Atmosphere from the Participants’ Perspective," Tourism and Hospitality, MDPI, vol. 5(4), pages 1-16, October.
    19. Jiechao Zhang & Xuedong Yan & Meiwu An & Li Sun, 2017. "The Impact of Beijing Subway’s New Fare Policy on Riders’ Attitude, Travel Pattern and Demand," Sustainability, MDPI, vol. 9(5), pages 1-21, April.
    20. Shanghao Wang & Xuan Zheng, 2024. "Influence of public health emergency on city image: the case of COVID-19 stigma on Wuhan city," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:envirb:v:48:y:2021:i:8:p:2466-2480. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.