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An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul

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Cited by:

  1. Hassan Hashemi & Seyed Meysam Mousavi & Edmundas Kazimieras Zavadskas & Alireza Chalekaee & Zenonas Turskis, 2018. "A New Group Decision Model Based on Grey-Intuitionistic Fuzzy-ELECTRE and VIKOR for Contractor Assessment Problem," Sustainability, MDPI, vol. 10(5), pages 1-19, May.
  2. Kiracı, Kasım & Akan, Ercan, 2020. "Aircraft selection by applying AHP and TOPSIS in interval type-2 fuzzy sets," Journal of Air Transport Management, Elsevier, vol. 89(C).
  3. Serin, Faruk & Alisan, Yigit & Kece, Adnan, 2021. "Hybrid time series forecasting methods for travel time prediction," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 579(C).
  4. Kiani Mavi, Reza & Zarbakhshnia, Navid & Khazraei, Armin, 2018. "Bus rapid transit (BRT): A simulation and multi criteria decision making (MCDM) approach," Transport Policy, Elsevier, vol. 72(C), pages 187-197.
  5. Díez-Mesa, Francisco & de Oña, Rocio & de Oña, Juan, 2018. "Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 1-13.
  6. Chitresh KUMAR & Anirban GANGULY, 2018. "Travelling Together But Differently: Comparing Variations In Public Transit User Mode Choice Attributes Across New Delhi And New York," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(3), pages 54-73, August.
  7. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
  8. Marchetti, Dalmo & Wanke, Peter, 2020. "Efficiency of the rail sections in Brazilian railway system, using TOPSIS and a genetic algorithm to analyse optimized scenarios," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 135(C).
  9. Mehdi Keshavarz-Ghorabaee, 2023. "Sustainable Supplier Selection and Order Allocation Using an Integrated ROG-Based Type-2 Fuzzy Decision-Making Approach," Mathematics, MDPI, vol. 11(9), pages 1-33, April.
  10. Yang, Jun & Guo, Fang & Zhang, Min, 2017. "Optimal planning of swapping/charging station network with customer satisfaction," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 103(C), pages 174-197.
  11. Luis Pérez-Dominguez & Sara-Nohemí Almeraz Durán & Roberto Romero López & Iván Juan Carlos Pérez-Olguin & David Luviano-Cruz & Jesús Andrés Hernández Gómez, 2021. "Assessment Urban Transport Service and Pythagorean Fuzzy Sets CODAS Method: A Case of Study of Ciudad Juárez," Sustainability, MDPI, vol. 13(3), pages 1-18, January.
  12. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  13. Dharmalingam Marimuthu & Ieva Meidute-Kavaliauskiene & Ghanshaym S. Mahapatra & Renata Činčikaitė & Pratik Roy & Aidas Vasilis Vasiliauskas, 2022. "Sustainable Urban Conveyance Selection through MCGDM Using a New Ranking on Generalized Interval Type-2 Trapezoidal Fuzzy Number," Mathematics, MDPI, vol. 10(23), pages 1-23, November.
  14. Johanna Camargo Pérez & Martha Carrillo & Jairo Montoya-Torres, 2015. "Multi-criteria approaches for urban passenger transport systems: a literature review," Annals of Operations Research, Springer, vol. 226(1), pages 69-87, March.
  15. Deveci, Muhammet & Özcan, Ender & John, Robert & Öner, Sultan Ceren, 2018. "Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 83-98.
  16. Vlachos, Ilias & Lin, Zhibin, 2014. "Drivers of airline loyalty: Evidence from the business travelers in China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 71(C), pages 1-17.
  17. Jiancheng Weng & Xiaojian Di & Chang Wang & Jingjing Wang & Lizeng Mao, 2018. "A Bus Service Evaluation Method from Passenger’s Perspective Based on Satisfaction Surveys: A Case Study of Beijing, China," Sustainability, MDPI, vol. 10(8), pages 1-15, August.
  18. Qiang Yang & Catherine Y. P. Chan & Kwai-sang Chin & Yan-lai Li, 2021. "A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China," Transportation, Springer, vol. 48(5), pages 2627-2662, October.
  19. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  20. Manik Chandra Das & Abanish Pandey & Arun Kumar Mahato & Rajnish Kumar Singh, 2019. "Comparative performance of electric vehicles using evaluation of mixed data," OPSEARCH, Springer;Operational Research Society of India, vol. 56(3), pages 1067-1090, September.
  21. Harsha Cheemakurthy & Karl Garme, 2022. "Fuzzy AHP-Based Design Performance Index for Evaluation of Ferries," Sustainability, MDPI, vol. 14(6), pages 1-27, March.
  22. Melih Yucesan & Suleyman Mete & Faruk Serin & Erkan Celik & Muhammet Gul, 2019. "An Integrated Best-Worst and Interval Type-2 Fuzzy TOPSIS Methodology for Green Supplier Selection," Mathematics, MDPI, vol. 7(2), pages 1-19, February.
  23. Mehdi KESHAVARZ GHORABAEE & Edmundas Kazimieras ZAVADSKAS & Maghsoud AMIRI & Jurgita ANTUCHEVICIENE, 2016. "A New Method Of Assessment Based On Fuzzy Ranking And Aggregated Weights (Afraw) For Mcdm Problems Under Type-2 Fuzzy Environment," ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, Faculty of Economic Cybernetics, Statistics and Informatics, vol. 50(1), pages 39-68.
  24. Deveci, Muhammet & Demirel, Nihan Çetin & Ahmetoğlu, Emine, 2017. "Airline new route selection based on interval type-2 fuzzy MCDM: A case study of new route between Turkey- North American region destinations," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 83-99.
  25. Nikola Komatina & Marko Djapan & Igor Ristić & Aleksandar Aleksić, 2021. "Fulfilling External Stakeholders’ Demands—Enhancement Workplace Safety Using Fuzzy MCDM," Sustainability, MDPI, vol. 13(5), pages 1-21, March.
  26. Li, Deqiang & Zhao, Laijun & Wang, Chenchen & Sun, Wenjun & Xue, Jian, 2018. "Selection of China’s imported grain distribution centers in the context of the Belt and Road initiative," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 120(C), pages 16-34.
  27. Nguyen, Son & Chen, Peggy Shu-Ling & Du, Yuquan & Shi, Wenming, 2019. "A quantitative risk analysis model with integrated deliberative Delphi platform for container shipping operational risks," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 129(C), pages 203-227.
  28. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  29. Ahmed Derbel & Younes Boujelbene, 2023. "Performance classification of Tunisian public transport operators," Public Transport, Springer, vol. 15(2), pages 535-574, June.
  30. Mustafa Kemal Yilmaz & Ali Osman Kusakci & Ekrem Tatoglu & Orkun Icten & Feyzullah Yetgin, 2019. "Performance Evaluation of Real Estate Investment Trusts using a Hybridized Interval Type-2 Fuzzy AHP-DEA Approach: The Case of Borsa Istanbul," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(06), pages 1785-1820, November.
  31. Aleksandar Aleksić & Danijela Tadić, 2023. "Industrial and Management Applications of Type-2 Multi-Attribute Decision-Making Techniques Extended with Type-2 Fuzzy Sets from 2013 to 2022," Mathematics, MDPI, vol. 11(10), pages 1-24, May.
  32. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  33. Xuemei Fu & Zhicai Juan, 2017. "Drivers of transit service loyalty considering heterogeneity between user segments," Transportation Planning and Technology, Taylor & Francis Journals, vol. 40(5), pages 611-623, July.
  34. He, Xiaolong & Wang, Chaoyi & Yang, Xiaowei & Lai, Zhoujing, 2021. "Do enterprise ownership structures affect financial performance in China's power and gas industries?," Utilities Policy, Elsevier, vol. 73(C).
  35. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
  36. Wanke, Peter & Barros, C.P. & Nwaogbe, Obioma R., 2016. "Assessing productive efficiency in Nigerian airports using Fuzzy-DEA," Transport Policy, Elsevier, vol. 49(C), pages 9-19.
  37. Muhammet Gul & Erkan Celik & Alev Taskin Gumus & Ali Fuat Guneri, 2016. "Emergency department performance evaluation by an integrated simulation and interval type-2 fuzzy MCDM-based scenario analysis," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 10(2), pages 196-223.
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