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Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews

Citations

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Cited by:

  1. Alireza Zolfaghari & Simon Somogyi & Kimberly Thomas-Francois & Maryamsadat Hashemi Fesharaki, 2025. "Beyond technology: Multidimensional consumption values in phygital retailing; a mixed method approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-30, December.
  2. Arvind Shroff & Satish Kumar & Luisa M. Martinez & Nitesh Pandey, 2024. "From clicks to consequences: a multi-method review of online grocery shopping," Electronic Commerce Research, Springer, vol. 24(2), pages 925-964, June.
  3. Zhang, Yuhao & Li, Qianru & Yan, Jinzhe, 2025. "Exploring multimodal factors in online reviews: A machine learning approach to evaluating content effectiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  4. Yi, Jisu & Oh, Yun Kyung & Kim, Jung-Min, 2025. "Unveiling the drivers of satisfaction in mobile trading: Contextual mining of retail investor experience through BERTopic and generative AI," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  5. El Hedhli, Kamel & Alnawas, Ibrahim & Becheur, Imene & Abu Farha, Allam K. & Zourrig, Haithem, 2026. "Shopping well-being through mobile apps: A congruence theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  6. Basu, Bibaswan & Sebastian, M.P. & Kar, Arpan Kumar, 2024. "What affects the promoting intention of mobile banking services? Insights from mining consumer reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  7. Kumar, Anand & Bala, Pradip Kumar & Chakraborty, Shibashish & Behera, Rajat Kumar, 2024. "Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  8. Rathor, Abhinav Shankar & Kumar, Manish & Bellary, Sreevatsa, 2025. "Decoding internal customer satisfaction in services firms through the lens of ability, motivation and opportunity framework using text mining approaches," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  9. Lu, Yingtong & Tang, Zhongjun & Wang, Yiran & He, Duokui & Liu, Yijing & Chen, Qianqian, 2026. "What drives virtual idol videos to go viral? The impact of latent meanings in viewer comments on viewing behavior," Journal of Business Research, Elsevier, vol. 206(C).
  10. Li, Qing & Lin, Jie & Wang, Chao & Xiao, Shuaiyong & Jiang, Xiaoyan & Hu, Zijuan, 2026. "Navigating the shifting landscape of multi-level user demands: A novel hybrid approach for identifying product opportunities and directions," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  11. Yuan, Yun-Peng & Tan, Garry Wei-Han & Ooi, Keng-Boon, 2025. "What shapes mobile fintech consumers' post-adoption experience? A multi-analytical PLS-ANN-fsQCA perspective," Technological Forecasting and Social Change, Elsevier, vol. 217(C).
  12. Wang, Xiaoli & Zhang, Chenxi & Xu, Zeshui, 2024. "A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  13. Bai, Ye & Yu-Buck, Grace, 2025. "Identifying targeted needs from online marketer- and user-generated data," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  14. Moqbel, Murad & Jain, Aarushi, 2025. "Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  15. Kim, Minjun & Maeng, Kyuho & Ryu, Do-Hyeon, 2026. "Integrating customer actions into aspect-based service quality evaluation: A text mining framework," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
  16. Mustak, Mekhail & Hallikainen, Heli & Laukkanen, Tommi & Plé, Loïc & Hollebeek, Linda D. & Aleem, Majid, 2024. "Using machine learning to develop customer insights from user-generated content," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  17. Darvasi, Gábor & Spann, Martin & Zubcsek, Peter Pal, 2024. "How observation of other shoppers increases the in-store use of mobile technology," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  18. Basu, Bibaswan & Chakraborty, Debarun & Kumar Kar, Arpan, 2024. "How can we improve buyer experiences for the operations of e-grocery platforms? Towards a unified framework for digital service operations," International Journal of Production Economics, Elsevier, vol. 278(C).
  19. Yang, Qin & Sun, Lin & Wu, Xu & Li, Youwei, 2026. "Implications of retailer-owned digital twins services: The trade-offs between customer experience, misfit returns reduction, and investment costs," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  20. Meng, Yuebin & Park, Sangchul & Um, Geumchul, 2026. "How review sentiment influences ratings in Generative AI applications: Insights from VADER and LDA analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  21. Praveen, S.V. & Gajjar, Pranshav & Ray, Rajeev Kumar & Dutt, Ashutosh, 2024. "Crafting clarity: Leveraging large language models to decode consumer reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  22. Raghavendra, Ananya Hadadi & Bala, Pradip Kumar & Mukherjee, Arindam, 2024. "Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  23. Bibaswan Basu & M. P. Sebastian & Arpan Kumar Kar, 2025. "What Affects User Experience of Shared Mobility Services? Insights from Integrating Signaling Theory and Value Framework," Information Systems Frontiers, Springer, vol. 27(5), pages 1789-1811, October.
  24. Rabab Ali Abumalloh & Mehrbakhsh Nilashi & Hossein Ahmadi & Sarminah Samad & Muhammed Yousoof Ismail & Syed Salman Mahmood, 2025. "Cause-effect relationships among factors impacting customers’ satisfaction with zero-waste products: a text mining and multi-criteria decision-making approach," Journal of Environmental Studies and Sciences, Springer;Association of Environmental Studies and Sciences, vol. 15(2), pages 282-297, June.
  25. Zhao, Xiangqi & Huang, Zhe, 2024. "A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  26. Teichert, Thorsten & Shah, Adnan Muhammad, 2026. "From reviews to constructs: Using LLMs to model customer satisfaction in platform-based services," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  27. Basu, Bibaswan & Mandal, Subhadeep & Kar, Arpan Kumar, 2025. "Beyond and beneath the Metaverse dazzle: The interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  28. Zhongyi Piao & Seayoung Park & Jin Sung Rha & Jiho Yoon, 2025. "Consumer recognition of service and product attributes in smartphone rivalries," Service Business, Springer;Pan-Pacific Business Association, vol. 19(3), pages 1-24, September.
  29. Hussain, Atif & Shafiq, Adnan & Awan, Muhammad Usman & Hashmi, Junaid Iqbal, 2025. "A text mining study of online reviews to understand intercity bus service quality," Transport Policy, Elsevier, vol. 162(C), pages 325-335.
  30. Bellary, Sreevatsa & Bala, Pradip Kumar & Chakraborty, Shibashish, 2024. "Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  31. Wang, Zhenfei & Pan, Younghwan, 2025. "From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  32. Hamed Azad Moghddam & Hormoz Ahmadi & Mojtaba Barari, 2026. "Decoding online brand-related activities: unveiling motivations, experiences, and personality factors in social commerce," Electronic Commerce Research, Springer, vol. 26(2), pages 1347-1379, April.
  33. Liu, Xiao & Li, Ming-Yang & Yuan, Duo-Ning, 2026. "Analyzing consumer satisfaction using Interpretive Structural Modeling driven by online reviews: An integrated approach," Journal of Business Research, Elsevier, vol. 205(C).
  34. Zhang, Leyi & Mahmood, Rosli & Yasin, Ida Md & Ma, Yongpeng, 2024. "User perceptions and continuance intentions: An in-depth analysis of perceived values in amateur-hosted sharing accommodations," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  35. Kumari, Vandana & Bala, Pradip Kumar & Chakraborty, Shibashish, 2024. "A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  36. Manna, Atanu & Chakraborty, Debarun & Apergis, Nicholas, 2026. "User-centric design for energy service apps: Integrating expectations disconfirmation and innovation theories," Energy Economics, Elsevier, vol. 154(C).
  37. Shah, Adnan Muhammad & Ahmad, Pir Noman & Abbasi, Amir Zaib & Parvez, Muhammad Omar & Han, Spring H. & Bayram, Gül Erkol & Lee, KangYoon, 2026. "Decoding customer experiences on meal delivery apps: A cross-platform text-mining analysis of online reviews through the lens of service psychology theories," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  38. Kim, Su-Ah & Park, Sohyun & Kwak, Minjung & Kang, Changmuk, 2025. "Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  39. Desiraju, Kanti & Mishra, Arindra Nath & Sengupta, Pooja, 2024. "Customer perceptions on open banking apps: Insights using Structural topic modeling," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  40. Liu, Xiao & Li, Ming-Yang, 2024. "Sustainable service product design method: Focus on customer demands and triple bottom line," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
  41. Won, Jisoo & Son, Jiyeong & Kwak, Minjung, 2025. "Review lifecycle analytics and importance–obsolescence analysis: A data-driven design approach to product circularity," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
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