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Avoiding the dark side of positive online consumer reviews: Enhancing reviews' usefulness for high risk-averse travelers

Citations

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Cited by:

  1. Agnieszka Zablocki & Bodo Schlegelmilch & Michael J. Houston, 2019. "How valence, volume and variance of online reviews influence brand attitudes," AMS Review, Springer;Academy of Marketing Science, vol. 9(1), pages 61-77, June.
  2. Ifie, Kemefasu, 2020. "Excellent Product … But Too Early to Say: Consumer Reactions to Tentative Product Reviews," Journal of Interactive Marketing, Elsevier, vol. 52(C), pages 35-51.
  3. repec:osf:osfxxx:m97kd_v1 is not listed on IDEAS
  4. Kawaf, Fatema & Istanbulluoglu, Doga, 2019. "Online fashion shopping paradox: The role of customer reviews and facebook marketing," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 144-153.
  5. Gül Yazıcı & Tuğçe Ozansoy Çadırcı, 2024. "Creating meaningful insights from customer reviews: a methodological comparison of topic modeling algorithms and their use in marketing research," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(4), pages 865-887, December.
  6. Zhen Li & Aoi Shimizu, 2018. "Impact of Online Customer Reviews on Sales Outcomes: An Empirical Study Based on Prospect Theory," The Review of Socionetwork Strategies, Springer, vol. 12(2), pages 135-151, December.
  7. Petrescu, Maria & O’Leary, Kathleen & Goldring, Deborah & Ben Mrad, Selima, 2018. "Incentivized reviews: Promising the moon for a few stars," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 288-295.
  8. Bozkurt, Sıddık & Welch, Emma & Gligor, David & Gligor, Nichole & Garg, Vipul & Gopalakrishna Pillai, Kishore, 2023. "Unpacking the experience of individuals engaging in incentivized false (and genuine) positive reviews: The impact on brand satisfaction," Journal of Business Research, Elsevier, vol. 165(C).
  9. Kim, Jong Min & Park, Keeyeon Ki-cheon & Mariani, Marcello & Wamba, Samuel Fosso, 2024. "Investigating reviewers' intentions to post fake vs. authentic reviews based on behavioral linguistic features," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  10. Scalabrini Elaine & Ferreira Jessica & Fernandes Paula Odete & Moraes Thiago, 2024. "From reviews to emotions: Analysing Bragança’s tourism attractions on TripAdvisor," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 14(2), pages 299-311.
  11. Manes, Eran & Tchetchik, Anat, 2018. "The role of electronic word of mouth in reducing information asymmetry: An empirical investigation of online hotel booking," Journal of Business Research, Elsevier, vol. 85(C), pages 185-196.
  12. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Grenoble Ecole de Management (Post-Print) halshs-01923196, HAL.
  13. Pu, Zhongmin & Xu, Zeshui & Zhang, Chenxi & Zeng, Xiao-Jun & Gan, Weidong, 2025. "An online review-driven two-stage hotel recommendation model considering customers’ risk attitudes and personalized preferences," Omega, Elsevier, vol. 131(C).
  14. Wang, Yihan & Zhong, Ke & Liu, Qihua, 2022. "Let criticism take precedence: Effect of side order on consumer attitudes toward a two-sided online review," Journal of Business Research, Elsevier, vol. 140(C), pages 403-419.
  15. Ahmad, Shimi Naurin & Laroche, Michel, 2017. "Analyzing electronic word of mouth: A social commerce construct," International Journal of Information Management, Elsevier, vol. 37(3), pages 202-213.
  16. Barta, Sergio & Belanche, Daniel & Fernández, Ana & Flavián, Marta, 2023. "Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  17. Janotta, Frederica & Hogreve, Jens, 2024. "Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 185(C).
  18. Ting Fan & Bo Pu & Samart Powpaka & Liaogang Hao, 2019. "The Impact of Disaster of a National Airline on the Nation’s Tourism: An Empirical Investigation," Sustainability, MDPI, vol. 11(5), pages 1-20, February.
  19. Casaló, Luis V. & Flavián, Carlos & Ibáñez-Sánchez, Sergio, 2020. "Influencers on Instagram: Antecedents and consequences of opinion leadership," Journal of Business Research, Elsevier, vol. 117(C), pages 510-519.
  20. Raksmey Sann & Pei-Chun Lai & Hui-Chen Chang, 2020. "Does Culture of Origin Have an Impact on Online Complaining Behaviors? The Perceptions of Asians and Non-Asians," Sustainability, MDPI, vol. 12(5), pages 1-37, February.
  21. Barta, Sergio & Gurrea, Raquel & Flavián, Carlos, 2023. "Consequences of consumer regret with online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  22. Ketron, Seth, 2017. "Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews: The mediating role of reviewer crediblity," Journal of Business Research, Elsevier, vol. 81(C), pages 51-59.
  23. Bi, Sheng & Li, Menglin, 2025. "The effect of stress on compliance with health-related advertising," Journal of Business Research, Elsevier, vol. 193(C).
  24. Rongqin Liu & Yun Zhang & Chuan Luo & Shangyu Tan & Yunqu Gong, 2024. "Review content type and hotel review helpfulness: direct and moderating effects," Information Technology and Management, Springer, vol. 25(4), pages 383-406, December.
  25. Yong Liu & Wen‐xue Gan & Wen‐wen Ren, 2021. "Influence mechanism of online consumer comments on e‐retailer," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(5), pages 1132-1145, July.
  26. Iswanto, Dedy & Handriana, Tanti & Nazwin, Asfarony Hendra & Sangadji, Suwandi S., 2024. "Influencers in Tourism Digital Marketing: A Comprehensive Literature Review," OSF Preprints m97kd, Center for Open Science.
  27. Hernández-Ortega, Blanca, 2020. "When the performance comes into play: The influence of positive online consumer reviews on individuals' post-consumption responses," Journal of Business Research, Elsevier, vol. 113(C), pages 422-435.
  28. Banerjee, Snehasish & Chua, Alton Y.K., 2023. "Understanding online fake review production strategies," Journal of Business Research, Elsevier, vol. 156(C).
  29. Rita, Paulo & Moro, Sérgio & Cavalcanti, Gabriel, 2022. "The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector," Journal of Air Transport Management, Elsevier, vol. 104(C).
  30. Capatina, Alexandru & Micu, Adrian & Micu, Angela Eliza & Bouzaabia, Rym & Bouzaabia, Olfa, 2018. "Country-based comparison of accommodation brands in social media: An fsQCA approach," Journal of Business Research, Elsevier, vol. 89(C), pages 235-242.
  31. Raffaele Filieri & Elisabetta Raguseo & Claudio Vitari, 2018. "What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics," Post-Print halshs-01923196, HAL.
  32. Yang, Liu & Dong, Shaozeng, 2018. "Rebate strategy to stimulate online customer reviews," International Journal of Production Economics, Elsevier, vol. 204(C), pages 99-107.
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