From reviews to emotions: Analysing Bragança’s tourism attractions on TripAdvisor
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DOI: 10.2478/ejthr-2024-0022
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- Filieri, Raffaele & Alguezaui, Salma & McLeay, Fraser, 2015. "Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth," Tourism Management, Elsevier, vol. 51(C), pages 174-185.
- Ganzaroli, Andrea & De Noni, Ivan & van Baalen, Peter, 2017. "Vicious advice: Analyzing the impact of TripAdvisor on the quality of restaurants as part of the cultural heritage of Venice," Tourism Management, Elsevier, vol. 61(C), pages 501-510.
- Zhu, John Jianjun & Chang, Yung-Chun & Ku, Chih-Hao & Li, Stella Yiyan & Chen, Chi-Jen, 2021. "Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning," Journal of Business Research, Elsevier, vol. 129(C), pages 860-877.
- Zheng Xiang & Qianzhou Du & Yufeng Ma & Weiguo Fan, 2018. "Assessing reliability of social media data: lessons from mining TripAdvisor hotel reviews," Information Technology & Tourism, Springer, vol. 18(1), pages 43-59, April.
- Casaló, Luis V. & Flavián, Carlos & Guinalíu, Miguel & Ekinci, Yuksel, 2015. "Avoiding the dark side of positive online consumer reviews: Enhancing reviews' usefulness for high risk-averse travelers," Journal of Business Research, Elsevier, vol. 68(9), pages 1829-1835.
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