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Customer experience driven business model innovation

Citations

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Cited by:

  1. Imran M. Ilyas & Nadine Kammerlander & Roxana Turturea & Marc van Essen, 2024. "When Business Model Innovation Creates Value for Companies: A Meta‐Analysis on Institutional Contingencies," Journal of Management Studies, Wiley Blackwell, vol. 61(5), pages 1825-1883, July.
  2. Domitilla Magni & Rosa Palladino & Armando Papa & Patrice Cailleba, 2024. "Exploring the journey of Responsible Business Model Innovation in Asian companies: A review and future research agenda," Asia Pacific Journal of Management, Springer, vol. 41(3), pages 1031-1060, September.
  3. Mohammad Iranmanesh & Kavigtha Mohan Kumar & Behzad Foroughi & Reza Kian Mavi & Ng Hui Min, 2021. "The impacts of organizational structure on operational performance through innovation capability: innovative culture as moderator," Review of Managerial Science, Springer, vol. 15(7), pages 1885-1911, October.
  4. Heesang Lee & Jinsun Jung, 2023. "Customer–Resource Relationships in the Continuous Business Model Innovation of Technology Companies: Google Cases," Sustainability, MDPI, vol. 16(1), pages 1-21, December.
  5. Adrian Alexandrescu & Delia-Elena Bărbuță & Cristian Nicolae Buțincu & Alexandru Archip & Silviu-Dumitru Pavăl & Cătălin Mironeanu & Gabriel-Alexandru Scînteie, 2025. "Design Analysis for a Distributed Business Innovation System Employing Generated Expert Profiles, Matchmaking, and Blockchain Technology," Future Internet, MDPI, vol. 17(4), pages 1-37, April.
  6. repec:zib:zbcsmj:v:3:y:2025:i:1:p:01-08 is not listed on IDEAS
  7. Baoliang Hu & Wei Huang & Shuai Yan & Guang Liu & Tao Zhang, 2020. "Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior," Sustainability, MDPI, vol. 12(17), pages 1-14, August.
  8. Dolores Gallardo-Vázquez, 2023. "Attributes influencing responsible tourism consumer choices: Sustainable local food and drink, health-related services, and entertainment," Oeconomia Copernicana, Institute of Economic Research, vol. 14(2), pages 645-686, June.
  9. Liping Liu & Lichuan Cui & Qian Han & Chunyu Zhang, 2024. "The impact of digital capabilities and dynamic capabilities on business model innovation: the moderating effect of organizational inertia," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.
  10. Xuhua Hu & Bertha Ada Danso & Isaac Adjei Mensah & Michael Addai, 2020. "Does Innovation Type Influence Firm Performance? A Dilemma of Star-Rated Hotels in Ghana," Sustainability, MDPI, vol. 12(23), pages 1-27, November.
  11. Tihana Koprivnjak & Sunčica Oberman Peterka, 2020. "Business Model as a Base for Building Firms’ Competitiveness," Sustainability, MDPI, vol. 12(21), pages 1-18, November.
  12. Zhenhua Wu & Kenta Ono & Yuting Wu, 2025. "Dynamic Expectation–Satisfaction Relationship in Sustainable Experiences with Product: A Comparative Study of Durable Goods, FMCG, and Digital Products," Sustainability, MDPI, vol. 17(15), pages 1-20, August.
  13. Ana Belén Tulcanaza-Prieto & Alexandra Cortez-Ordoñez & Jairo Rivera & Chang Won Lee, 2025. "Exploring Customer Perceptions of Business Model Innovation in Family Economic Groups: Evidence from Ecuador," Sustainability, MDPI, vol. 17(19), pages 1-25, September.
  14. Alexandra Christopoulou & Panos Gialelis, 2021. "Addressing the Challenge of Customer Management for SMEs," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 71(3-4), pages 68-85, July-Dece.
  15. Qining Deng & K. Noorliza, 2023. "Integration, Resilience, and Innovation Capability Enhance LSPs’ Operational Performance," Sustainability, MDPI, vol. 15(2), pages 1-22, January.
  16. Mostaghel, Rana & Oghazi, Pejvak & Parida, Vinit & Sohrabpour, Vahid, 2022. "Digitalization driven retail business model innovation: Evaluation of past and avenues for future research trends," Journal of Business Research, Elsevier, vol. 146(C), pages 134-145.
  17. Pekovic, Sanja & Rolland, Sylvie, 2020. "Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  18. Jyro B. Triviño, 2024. "Role of human resources in memorable customer experience," SN Business & Economics, Springer, vol. 4(1), pages 1-15, January.
  19. Andrew S. Gallan & Anu Helkkula, 2022. "Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises," AMS Review, Springer;Academy of Marketing Science, vol. 12(1), pages 85-101, June.
  20. Hellström, Daniel & Olsson, John, 2024. "Let's go thrift shopping: Exploring circular business model innovation in fashion retail," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  21. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
  22. Wirtz, Jochen & Kowalkowski, Christian & Jaakkola, Elina & Holmlund, Maria & Ulaga, Wolfgang & Ahmed, Tanvir, 2025. "Customer experience management in B2B markets: CXM value propositions and archetypical CXM strategies," Journal of Business Research, Elsevier, vol. 189(C).
  23. Zhan, Yuanzhu & Xiong, Yu & Xing, Xinjie, 2023. "A conceptual model and case study of blockchain-enabled social media platform," Technovation, Elsevier, vol. 119(C).
  24. Christou, Prokopis & Hadjielias, Elias & Simillidou, Aspasia & Kvasova, Olga, 2023. "The use of intelligent automation as a form of digital transformation in tourism: Towards a hybrid experiential offering," Journal of Business Research, Elsevier, vol. 155(PB).
  25. Umut Ünal & Rıfgı Buğra Bağcı & Mertcan Taşçıoğlu, 2024. "The perfect combination to win the competition: Bringing sustainability and customer experience together," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4806-4824, July.
  26. Alshehri, Abdullah, 2025. "When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  27. Michael Boakye Yiadom & Madéle Tait, 2021. "Integrating Approach to Build Customer Experiences: Lessons Learned from Mobile Customers in Ghana," Journal of Economics and Behavioral Studies, AMH International, vol. 13(2), pages 34-44.
  28. Uzir, Md Uzir Hossain & Al Halbusi, Hussam & Lim, Rodney & Jerin, Ishraq & Abdul Hamid, Abu Bakar & Ramayah, Thurasamy & Haque, Ahasanul, 2021. "Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19," Technology in Society, Elsevier, vol. 67(C).
  29. Anna-Sophia Christ & K. Valerie Carl & Christian Kurtz & Lara Lobschat & Benjamin Mueller & Markus P. Zimmer, 2025. "Taking Digital Responsibility for Data: Toward a Governance Model for User-Generated Data," Schmalenbach Journal of Business Research, Springer, vol. 77(3), pages 527-556, September.
  30. Ologunebi, John, 2023. "An analysis of customer retention strategies in e-commerce fashion business in the UK: A case study of Primark," MPRA Paper 119040, University Library of Munich, Germany.
  31. Gasparin, Marta & Quinn, Martin & Green, William & Saren, Michael & Conway, Steve, 2022. "Stories of value: Business model innovation adding value propositions articulated by Slow Storytelling," Journal of Business Research, Elsevier, vol. 149(C), pages 101-111.
  32. Liecheng Wang & Min Zhang & Hongwei Cao & Teng Teng, 2025. "The Impacts of Quality Management on Green Material Utilization: A Small- and Medium-Sized Chinese Enterprises’ Perspective," Sustainability, MDPI, vol. 17(8), pages 1-28, April.
  33. Ardy Wibowo & Shih-Chih Chen & Uraiporn Wiangin & Yin Ma & Athapol Ruangkanjanases, 2020. "Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience," Sustainability, MDPI, vol. 13(1), pages 1-18, December.
  34. Adamashvili, Nino & Spada, Alessia & Fiore, Mariantonietta & Tricase, Caterina, 2024. "What about QR codes on wine bottles? A statistical analysis of technology's influence on purchase decisions among Italian wine consumers," Socio-Economic Planning Sciences, Elsevier, vol. 96(C).
  35. Abedassalam Braidy & Shaligram Pokharel & Tarek Y. ElMekkawy, 2025. "Research Perspectives on Innovation in the Automotive Sector," Sustainability, MDPI, vol. 17(7), pages 1-28, March.
  36. Sykora, Martin & Elayan, Suzanne & Hodgkinson, Ian R. & Jackson, Thomas W. & West, Andrew, 2022. "The power of emotions: Leveraging user generated content for customer experience management," Journal of Business Research, Elsevier, vol. 144(C), pages 997-1006.
  37. Li, Xi & Dahana, Wirawan Dony & Ye, Qiongwei & Peng, Luluo & Zhou, Jiaying, 2021. "How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  38. Kanungo, Rama Prasad & Liu, Rui & Gupta, Suraksha, 2024. "Cognitive analytics enabled responsible artificial intelligence for business model innovation: A multilayer perceptron neural networks estimation," Journal of Business Research, Elsevier, vol. 182(C).
  39. Zhou, William C. & Sun, Sunny Li & Jia, Peiyi, 2025. "The subscription business model and new venture viability during a crisis," Journal of Business Research, Elsevier, vol. 200(C).
  40. Yi, Yaqun & Chen, Yu & Li, Dan, 2022. "Stakeholder ties, organizational learning, and business model innovation: A business ecosystem perspective," Technovation, Elsevier, vol. 114(C).
  41. Monica Cerdan Chiscano & Ana Isabel Jiménez-Zarco, 2021. "Towards an Inclusive Museum Management Strategy. An Exploratory Study of Consumption Experience in Visitors with Disabilities. The Case of the CosmoCaixa Science Museum," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
  42. Hellen Dell F & Gabriele H & Dwork Sy, 2024. "Strategic and Growth Orientation to Improve Performance of B2B SMEs in Emerging Markets," Journal Economic Business Innovation, PT. Inovasi Analisis Data, vol. 1(3), pages 301-320.
  43. Delu Wang & Yadong Wang & Jingyuan Yang & Ziyang Huang & Rong Cui, 2021. "Managerial Cognitive Bias, Business Transformation, and Firm Performance: Evidence From China," SAGE Open, , vol. 11(1), pages 21582440219, March.
  44. Chiambaretto, Paul & Combe, Emmanuel, 2023. "Business model hybridization but heterogeneous economic performance: Insights from low-cost and legacy carriers in Europe," Transport Policy, Elsevier, vol. 136(C), pages 83-97.
  45. Farah Arkadan & Emma K. Macdonald & Hugh N. Wilson, 2024. "Customer experience orientation: Conceptual model, propositions, and research directions," Journal of the Academy of Marketing Science, Springer, vol. 52(6), pages 1560-1584, November.
  46. Lily (Xuehui) Gao & Evert Haan & Iguácel Melero-Polo & F. Javier Sese, 2023. "Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention," Journal of the Academy of Marketing Science, Springer, vol. 51(2), pages 334-371, March.
  47. Malik, Ashish & Sharma, Piyush & Kingshott, Russel & Laker, Benjamin, 2022. "Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE," Journal of Business Research, Elsevier, vol. 149(C), pages 270-282.
  48. Manthiou, Aikaterini & Klaus, Phil, 2022. "The interplaying factors of the robotic tourism experience: The customer journey's touchpoints, context, and qualities," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
  49. George Thomas, 2023. "Demystifying the Relationship between Restaurant Innovativeness, Customer Engagement, and Customer Willingness to Pay a Higher Price," Sustainability, MDPI, vol. 15(10), pages 1-14, May.
  50. Xin Song & Carole Bonanni, 2024. "AI-Driven Business Model: How AI-Powered Try-On Technology Is Refining the Luxury Shopping Experience and Customer Satisfaction," Post-Print hal-05081129, HAL.
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