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Clues, cues and complexity: unpackuing the concept of organizational surprise

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  • Cunha, Miguel Pina e
  • Kamoche, Ken
  • Clegg, Stewart R.

Abstract

We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organizational literature. The concept of organizational surprises is unpacked on the basis of a typology built around the (un)expectedeness of issue and process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by suggesting that different surprises require distinct approaches.

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  • Cunha, Miguel Pina e & Kamoche, Ken & Clegg, Stewart R., 2004. "Clues, cues and complexity: unpackuing the concept of organizational surprise," FEUNL Working Paper Series wp453, Universidade Nova de Lisboa, Faculdade de Economia.
  • Handle: RePEc:unl:unlfep:wp453
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    File URL: http://fesrvsd.fe.unl.pt/WPFEUNL/WP2004/wp453.pdf
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    1. Martha S. Feldman, 2002. "Organizational Routines as Sources of Connections and Understandings," Journal of Management Studies, Wiley Blackwell, vol. 39(3), pages 309-331, May.
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