The role of competencies and interests in developing complex IT-artefacts: the case of a metering system
In this paper we aim at contributing to the ongoing debate on the relationship between artefacts and organizational structuration. Current literature emphasises the role of artefacts as mediators between interests of different categories of actors, namely between designers and users. Alternatively, it concentrates on the processes of learning and interacting between each actor and the artefacts themselves. We explore an arrangement which is not captured by these characterizations, and yet is becoming more and more common, that is situations in which complexity imposes an integration of different actors focusing on knowledge domains which are only partly overlapping. To explore these issues, we examine the dynamics surrounding the design of a complex artefact: an electronic metering system developed by a consortium of firms. The main results emerging from the case study are 1) the relevance of each actor's interests as the main rationale for explaining the technical features of the artefact; 2) the role of negotiation and consensus in determining the final shape of the artefact in term of its features; 3) the bundling/unbundling of features within the physical object as the cooperative effort rises/falls.
|Date of creation:||Jun 2008|
|Date of revision:||07 Jul 2008|
|Contact details of provider:|| Postal: |
Web page: http://www.unitn.it/disaEmail:
More information through EDIRC
|Order Information:|| Postal: DISA Università degli Studi di Trento via Inama, 5 I-38122 Trento TN Italy|
Web: http://www.unitn.it/disa Email:
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Stango Victor, 2004. "The Economics of Standards Wars," Review of Network Economics, De Gruyter, vol. 3(1), pages 1-19, March.
When requesting a correction, please mention this item's handle: RePEc:trt:disawp:0804. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Roberto Gabriele)
If references are entirely missing, you can add them using this form.