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An Ethnographer among Street-Level Bureaucrats and New Public Management

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  • Jean-Marc Weller

Abstract

Among the many ways of studying public administration, one orientation among social research has been gradually established: observing bureaucrats at work. Such a perspective can be seen to have two aims: a better understanding of the crucial role front-line employees can play in the daily delivery of public goods, and an empirical mapping of the different public organizations experiencing new public management measures. With an ethnographic approach based on French Administration cases and inspired particularly by science and technology studiesand workplace studies, this paper focuses on these different points.

Suggested Citation

  • Jean-Marc Weller, 2012. "An Ethnographer among Street-Level Bureaucrats and New Public Management," Working Papers CEB 12-033, ULB -- Universite Libre de Bruxelles.
  • Handle: RePEc:sol:wpaper:2013/132998
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    More about this item

    Keywords

    Bureaucracy; civil service; public administration; new public management;

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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