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Enhancing Voluntary Compliance By Reducing Compliance Costs: A Taxpayer Service Approach

  • Glenn Jenkins

    ()

    (Queen's University, Kingston, On, Canada)

  • EDWIN FORLEMU

In this paper an overview is made of the determinants of voluntary tax compliance. Unlike previous treatments of this subject, the cost of taxpayer compliance is considered as an important determinant of overall level of voluntary compliance in a country. A number of ways that tax authorities reduce compliance are discussed, and the most common uses of information technology in providing taxpayer service is described. Finally, the paper considers some of the ways that such activities might be monitored so that only cost-effective measures are implemented.

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File URL: http://www.queensjdiexec.org/publications/qed_dp_109.pdf
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Paper provided by JDI Executive Programs in its series Development Discussion Papers with number 1993-04.

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Length: 26 pages
Date of creation: Mar 1993
Date of revision:
Handle: RePEc:qed:dpaper:109
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  1. Glenn Jenkins, 1989. "Tax Reform: Lessons Learned," Development Discussion Papers 1989-02, JDI Executive Programs.
  2. Joel Slemrod & Nikki Sorum, 1984. "The Compliance Cost of the U.S. Individual Income Tax System," NBER Working Papers 1401, National Bureau of Economic Research, Inc.
  3. Gary S. Becker, 1974. "Crime and Punishment: An Economic Approach," NBER Chapters, in: Essays in the Economics of Crime and Punishment, pages 1-54 National Bureau of Economic Research, Inc.
  4. Clotfelter, Charles T, 1983. "Tax Evasion and Tax Rates: An Analysis of Individual Returns," The Review of Economics and Statistics, MIT Press, vol. 65(3), pages 363-73, August.
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