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Measuring the Performance of Chile’s Tax Administration

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  • Serra, Pablo

Abstract

The purpose of this paper is to measure the effectiveness of Chile’s Internal Revenue Service (SII). We assume that its goal is to achieve maximum compliance from taxpayers while minimizing compliance costs. Sample taxpayer surveys and statistical data both show that SII service standards-a proxy for compliance costs-improved during the 1990s. Compliance rates also increased significantly in the same period. Regression analysis, however, suggests that this is largely explained by the country’s strong economic growth during the decade. Our preferred performance indicator-the degree to which observed compliance falls short of its maximum achievable level-displays no change.

Suggested Citation

  • Serra, Pablo, 2003. "Measuring the Performance of Chile’s Tax Administration," National Tax Journal, National Tax Association;National Tax Journal, vol. 56(2), pages 373-383, June.
    • Handle: RePEc:ntj:journl:v:56:y:2003:i:2:p:373-83
    DOI: 10.17310/ntj.2003.2.05
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    Cited by:

    1. repec:idq:ictduk:13683 is not listed on IDEAS
    2. Pablo Serra, 2000. "Fundamentos para una Reforma Tributaria en Chile," Latin American Journal of Economics-formerly Cuadernos de Economía, Instituto de Economía. Pontificia Universidad Católica de Chile., vol. 37(111), pages 299-322.
    3. Taliercio, Robert Jr., 2004. "Designing performance: the semi-autonomous revenue authority model in Africa and Latin America," Policy Research Working Paper Series 3423, The World Bank.
    4. Gobena, Lemessa Bayissa & Van Dijke, Marius, 2017. "Fear and caring: Procedural justice, trust, and collective identification as antecedents of voluntary tax compliance," Journal of Economic Psychology, Elsevier, vol. 62(C), pages 1-16.
    5. Fjeldstad, Odd-Helge, 2013. "Taxation and Development : A Review of Donor Support to Strengthen Tax Systems in Developing Countries," WIDER Working Paper Series 010, World Institute for Development Economic Research (UNU-WIDER).

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