The impact of trust and cabin crew performance on customers’ satisfaction
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References listed on IDEAS
- Rodolfo Vázquez-Casielles & Ana del Río-Lanza & Ana Díaz-Martín, 2007. "Quality of past performance: Impact on consumers’ responses to service failure," Marketing Letters, Springer, vol. 18(4), pages 249-264, December.
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KeywordsCustomer satisfaction; Positive correlation; AIRBLUE; Performance; Trust;
- L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
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