IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/115439.html
   My bibliography  Save this paper

Trust through digital technologies: blockchain in online consultancy services

Author

Listed:
  • Gerth, Sebastian
  • Heim, Lars

Abstract

This paper examines the concept of trust in an increasingly digital society on the one hand and how it can be established with regard to digital documentation of online help services on the other. Trust is particularly important in the sector of digital services sector because requests and offers for help, and thus highly sensitive data, are offered, processed, and used on various online channels. With the advent of blockchain technology, there is a new central opportunity to create trust on digital platforms such as those used for online help services. After clarification of relevant concepts and terms, diverse forms of the blockchain technology are explained on the basis of the individually specific configuration of a blockchain. The main emphasis lies on federated blockchains which provide the central advantages of blockchain technology while avoiding the risk of passing on sensitive data. This results in a possible use of the technology for the area of digital services.

Suggested Citation

  • Gerth, Sebastian & Heim, Lars, 2020. "Trust through digital technologies: blockchain in online consultancy services," MPRA Paper 115439, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:115439
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/115439/1/Trust-through-Digital-Technologies-Blockchain-in-Online-Consultancy-Services.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Demary, Vera, 2016. "Der Aufstieg der Onlineplattformen: Was nun zu tun ist," IW-Reports 32/2016, Institut der deutschen Wirtschaft (IW) / German Economic Institute.
    2. de Reuver, Mark & Sørensen, Carsten & Basole, Rahul C., 2018. "The digital platform: a research agenda," LSE Research Online Documents on Economics 80669, London School of Economics and Political Science, LSE Library.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. John A. Mathews, 2020. "Schumpeterian economic dynamics of greening: propagation of green eco-platforms," Journal of Evolutionary Economics, Springer, vol. 30(4), pages 929-948, September.
    2. Jean-Michel Sahut & Luca Iandoli & Frédéric Teulon, 2021. "The age of digital entrepreneurship," Small Business Economics, Springer, vol. 56(3), pages 1159-1169, February.
    3. Maik Hesse & Timm Teubner & Marc T. P. Adam, 2022. "In Stars We Trust – A Note on Reputation Portability Between Digital Platforms," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(3), pages 349-358, June.
    4. Mario Schaarschmidt & Dirk Homscheid & Thomas Kilian, 2019. "Application Developer Engagement In Open Software Platforms: An Empirical Study Of Apple Ios And Google Android Developers," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-33, May.
    5. Rainer Alt & Hans-Dieter Zimmermann, 2019. "Electronic Markets on platform competition," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(2), pages 143-149, June.
    6. Johannes Sedlmeir & Reilly Smethurst & Alexander Rieger & Gilbert Fridgen, 2021. "Digital Identities and Verifiable Credentials," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 603-613, October.
    7. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
    8. Alexander Y. Kokovikhin & Andrey E. Plakhin & Ekaterina S. Ogorodnikova, 2023. "Factors of Intensity of Use of Digital Platforms by the Population of the Russian Federation," Journal of Applied Economic Research, Graduate School of Economics and Management, Ural Federal University, vol. 22(4), pages 1087-1112.
    9. Gomes, Leonardo Augusto de Vasconcelos & Flechas, Ximena Alejandra & Facin, Ana Lucia Figueiredo & Borini, Felipe Mendes, 2021. "Ecosystem management: Past achievements and future promises," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    10. Dolata, Ulrich, 2024. "Industry platforms: A new mode of coordination in the economy," Research Contributions to Organizational Sociology and Innovation Studies, SOI Discussion Papers 2024-02, University of Stuttgart, Institute for Social Sciences, Department of Organizational Sociology and Innovation Studies.
    11. Daniel Beverungen & Thomas Hess & Antonia Köster & Christiane Lehrer, 2022. "From private digital platforms to public data spaces: implications for the digital transformation," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 493-501, June.
    12. Mucha, Tomasz & Seppälä, Timo, 2020. "Artificial Intelligence Platforms – A New Research Agenda for Digital Platform Economy," ETLA Working Papers 76, The Research Institute of the Finnish Economy.
    13. Dietlmeier, Simon Frederic & Floetgen, Rob Jago & Urmetzer, Florian, 2024. "Performance of B2B Platform Partnership Management," MPRA Paper 120610, University Library of Munich, Germany.
    14. Rainer Alt, 2020. "Evolution and perspectives of electronic markets," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(1), pages 1-13, March.
    15. Jabbour, Chady & Rey-Valette, Hélène & Maurel, Pierre & Salles, Jean-Michel, 2019. "Spatial data infrastructure management: A two-sided market approach for strategic reflections," International Journal of Information Management, Elsevier, vol. 45(C), pages 69-82.
    16. Boris Otto & Matthias Jarke, 2019. "Designing a multi-sided data platform: findings from the International Data Spaces case," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 561-580, December.
    17. Klein, Amarolinda & Sørensen, Carsten & Freitas, Angilberto Sabino de & Pedron, Cristiane Drebes & Elaluf-Calderwood, Silvia, 2020. "Understanding controversies in digital platform innovation processes: The Google Glass case," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
    18. Houda Chkarat & Tarek Abid & Loïc Sauvée, 2023. "Conditions for a Convergence between Digital Platforms and Sustainability in Agriculture," Sustainability, MDPI, vol. 15(19), pages 1-14, September.
    19. Peng, Hui & Lu, Yaobin & Gupta, Sumeet, 2023. "Promoting value emergence through digital platform ecosystems: Perspectives on resource integration in China," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    20. Bessagnet, Arnauld & Crespo, Joan & Vicente, Jérôme, 2021. "Unraveling the multi-scalar and evolutionary forces of entrepreneurial ecosystems: A historical event analysis applied to IoT Valley," Technovation, Elsevier, vol. 108(C).

    More about this item

    Keywords

    blockchain; trust; digital services; consulting; federation;
    All these keywords.

    JEL classification:

    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development
    • O10 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - General
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:115439. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.