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Experiential Marketing and the Transformation of Traditional Retailing

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  • AYDIN, Samet

    (Maltepe University)

Abstract

Traditional retailing has undergone a profound transformation driven by shifting consumer expectations, an increase in e-commerce, and growing demand for immersive shopping environments. Experiential marketing has emerged as a strategic approach aimed at creating memorable, multisensory, and emotionally engaging retail experiences. Rather than focusing solely on products and transactions, experiential retailing emphasizes sensory stimulation, emotional connection, aesthetic design, and interactive participation, which collectively influence customer satisfaction, engagement, and loyalty. Prior research highlights that hedonic and utilitarian motivations, environmental cues, and holistic experience design significantly shape consumer behavior within retail settings. This study synthesizes key theoretical perspectives on experiential marketing and examines their implications for the redesign of physical retail spaces. Experience-based strategies have become essential for retailers seeking differentiation and a sustained competitive advantage in an increasingly digital marketplace.

Suggested Citation

  • AYDIN, Samet, 2025. "Experiential Marketing and the Transformation of Traditional Retailing," SocArXiv 6bna7_v1, Center for Open Science.
    • Handle: RePEc:osf:socarx:6bna7_v1
    DOI: 10.31219/osf.io/6bna7_v1
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    References listed on IDEAS

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    1. Holbrook, Morris B, et al, 1984. "Play as a Consumption Experience: The Roles of Emotions, Performance, and Personality in the Enjoyment of Games," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(2), pages 728-739, September.
    2. Hoch, Stephen J, 2002. "Product Experience Is Seductive," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 29(3), pages 448-454, December.
    3. Holbrook, Morris B & Hirschman, Elizabeth C, 1982. "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(2), pages 132-140, September.
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