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Understanding the balance of power and ethics in a bank-customer negotiation

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  • Claude Alavoine

Abstract

In a highly competitive context with low interest rates and a low level of trust in the institutions from the customer's perspective, the current advice is to profit from the change in this balance of power to negotiate or re-negotiate with banks that are

Suggested Citation

  • Claude Alavoine, 2014. "Understanding the balance of power and ethics in a bank-customer negotiation," Working Papers 2014-221, Department of Research, Ipag Business School.
  • Handle: RePEc:ipg:wpaper:2014-221
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    File URL: http://www.ipag.fr/wp-content/uploads/recherche/WP/IPAG_WP_2014_221.pdf
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    Keywords

    Negotiation; power; banks; customers; relationship.;

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