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Time tracking in home care:Perceptions and reality

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Abstract

We examine the implementation of digital time tracking in home care services in Swedish municipalities. Our study combines original survey data with external measures of quality and costs, allowing us to examine both the perceived and estimated effects of time tracking. According to the responding managers, time tracking has led to improvements in quality and reductions in costs. However, the estimated effects suggest that these managerial perceptions may need to be revised. We found that quality is unaffected or reduced while costs have increased due to the implementation of time tracking.

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  • Jordahl, Henrik & Blix, Mårten & Moberg, Linda & Persson, Lovisa, 2023. "Time tracking in home care:Perceptions and reality," Working Papers 2023:6, Örebro University, School of Business.
    • Handle: RePEc:hhs:oruesi:2023_006
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    1. Sun, Liyang & Abraham, Sarah, 2021. "Estimating dynamic treatment effects in event studies with heterogeneous treatment effects," Journal of Econometrics, Elsevier, vol. 225(2), pages 175-199.
    2. Jordahl, Henrik & Persson, Lovisa, 2018. "Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care," Working Paper Series 1212, Research Institute of Industrial Economics.
    3. Rogelio Oliva & John D. Sterman, 2001. "Cutting Corners and Working Overtime: Quality Erosion in the Service Industry," Management Science, INFORMS, vol. 47(7), pages 894-914, July.
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    JEL classification:

    • H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
    • H44 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Goods: Mixed Markets
    • L33 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Comparison of Public and Private Enterprise and Nonprofit Institutions; Privatization; Contracting Out

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