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Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care

Author

Listed:
  • Jordahl, Henrik

    (Research Institute of Industrial Economics (IFN))

  • Persson, Lovisa

    (Research Institute of Industrial Economics (IFN))

Abstract

We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

Suggested Citation

  • Jordahl, Henrik & Persson, Lovisa, 2018. "Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care," Working Paper Series 1212, Research Institute of Industrial Economics.
    • Handle: RePEc:hhs:iuiwop:1212
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    Cited by:

    1. Jordahl, Henrik & Blix, Mårten & Moberg, Linda & Persson, Lovisa, 2023. "Time tracking in home care:Perceptions and reality," Working Papers 2023:6, Örebro University, School of Business.

    More about this item

    Keywords

    Public sector productivity; Digitalization; Time use; Choice reforms;
    All these keywords.

    JEL classification:

    • H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
    • H44 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Goods: Mixed Markets
    • L33 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Comparison of Public and Private Enterprise and Nonprofit Institutions; Privatization; Contracting Out

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