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Le Contrôle De L'Utilisation Des Connaissances Organisationnelles Dans Les Firmes De Services Professionnels

Author

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  • Marion Brivot

    (GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC - HEC Paris - Ecole des Hautes Etudes Commerciales - CNRS - Centre National de la Recherche Scientifique)

Abstract

A travers une étude de cas exploratoire menée en 2005-2006 dans un cabinet d'avocats d'affaires français, notre objectif est de proposer une grille d'analyse permettant de comprendre comment l'utilisation d'un système de knowledge management peut transformer le mode de production des services professionnels, d'une part, et rendre possible un certain contrôle de l'utilisation des connaissances organisationnelles d'autre part. Cet article s'inscrit à l'intersection féconde de deux champs de recherche, le contrôle de gestion et le knowledge management dans les firmes de services professionnels (PSF), et a pour ambition de dépasser la double croyance selon laquelle la production de services intellectuels et l'utilisation des connaissances organisationnelles ne peuvent pas faire l'objet d'un contrôle formel centralisé.

Suggested Citation

  • Marion Brivot, 2007. "Le Contrôle De L'Utilisation Des Connaissances Organisationnelles Dans Les Firmes De Services Professionnels," Post-Print halshs-00543210, HAL.
    • Handle: RePEc:hal:journl:halshs-00543210
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00543210
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    References listed on IDEAS

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