IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05562501.html

What is AI Doing to Job Quality? Platformization, Fissured Workplaces and Dispersion

Author

Listed:
  • Antonio A. Casilli

    (I3 SES - Institut interdisciplinaire de l’innovation de Telecom Paris - Télécom Paris - IMT - Institut Mines-Télécom [Paris] - IP Paris - Institut Polytechnique de Paris - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique, NOS - Numérique, Organisation et Société - I3 SES - Institut interdisciplinaire de l’innovation de Telecom Paris - Télécom Paris - IMT - Institut Mines-Télécom [Paris] - IP Paris - Institut Polytechnique de Paris - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique, LACI - Laboratoire d'anthropologie critique interdisciplinaire - EHESS - École des hautes études en sciences sociales - LAP - Laboratoire d’anthropologie politique – Approches interdisciplinaires et critiques des mondes contemporains, UMR 8177 - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique, IP Paris - Institut Polytechnique de Paris)

  • Paola Tubaro

    (CNRS - Centre National de la Recherche Scientifique, ENSAE Paris - École Nationale de la Statistique et de l'Administration Économique - Groupe ENSAE-ENSAI - Groupe des Écoles Nationales d'Économie et Statistique - IP Paris - Institut Polytechnique de Paris, CREST - Centre de Recherche en Économie et Statistique - ENSAI - Ecole Nationale de la Statistique et de l'Analyse de l'Information [Bruz] - Groupe ENSAE-ENSAI - Groupe des Écoles Nationales d'Économie et Statistique - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - ENSAE Paris - École Nationale de la Statistique et de l'Administration Économique - Groupe ENSAE-ENSAI - Groupe des Écoles Nationales d'Économie et Statistique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique)

Abstract

Debates about AI and labour are focused on job losses, yet give little consideration to how this technology affects actual working experiences. This chapter examines the impact of AI on job quality through its use and through the invisibilized labour that sustains it, using the framework of the European Job Quality Index. AI deployment often intensifies work, increases surveillance and limits worker autonomy, while its production relies on a highly stratified global workforce of engineers and hidden data workers. These arrangements have resulted in companies outsourcing functions while maintaining control over production in what is known as a ‘fissured workplace'. Furthermore, AI-driven workplaces are creating a ‘regime of dispersion' where workers juggle numerous fragmented tasks. The chapter explores these phenomena, correlated as they are in terms of AI and job quality, while identifying the research agenda and policy implications which would safeguard all users in AI's global supply chains.

Suggested Citation

  • Antonio A. Casilli & Paola Tubaro, 2026. "What is AI Doing to Job Quality? Platformization, Fissured Workplaces and Dispersion," Post-Print hal-05562501, HAL.
    • Handle: RePEc:hal:journl:hal-05562501
    Note: View the original document on HAL open archive server: https://polytechnique.hal.science/hal-05562501v1
    as

    Download full text from publisher

    File URL: https://polytechnique.hal.science/hal-05562501v1/document
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05562501. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.