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La Relation Satisfaction, Confiance, Engagement : Application Au Secteur Hôtelier

Author

Listed:
  • Adel Béjaoui
  • Mohamed Amine M’henna

    (UMA - Université de la Manouba [Tunisie])

Abstract

L'article propose la satisfaction, la confiance et l'engagement comme des composantes de la qualité relationnelle dans le secteur hôtelier. S'appuyant sur les résultats de notre étude, nous avons montré l'existence des relations positives et significatives entre les trois construits. L'une des principales contributions de notre recherche consiste à montrer que la confiance joue un rôle médiateur partiel mais plus significatif que l'impact direct de la satisfaction sur l'engagement affectif.

Suggested Citation

  • Adel Béjaoui & Mohamed Amine M’henna, 2010. "La Relation Satisfaction, Confiance, Engagement : Application Au Secteur Hôtelier," Post-Print hal-05419726, HAL.
    • Handle: RePEc:hal:journl:hal-05419726
    DOI: 10.48376/IMIST.PRSM/remarem-v0i2-3.3417
    Note: View the original document on HAL open archive server: https://hal.science/hal-05419726v1
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    References listed on IDEAS

    as
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