IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05419726.html

La Relation Satisfaction, Confiance, Engagement : Application Au Secteur Hôtelier

Author

Listed:
  • Adel Béjaoui
  • Mohamed Amine M’henna

    (UMA - Université de la Manouba [Tunisie])

Abstract

L'article propose la satisfaction, la confiance et l'engagement comme des composantes de la qualité relationnelle dans le secteur hôtelier. S'appuyant sur les résultats de notre étude, nous avons montré l'existence des relations positives et significatives entre les trois construits. L'une des principales contributions de notre recherche consiste à montrer que la confiance joue un rôle médiateur partiel mais plus significatif que l'impact direct de la satisfaction sur l'engagement affectif.

Suggested Citation

  • Adel Béjaoui & Mohamed Amine M’henna, 2010. "La Relation Satisfaction, Confiance, Engagement : Application Au Secteur Hôtelier," Post-Print hal-05419726, HAL.
    • Handle: RePEc:hal:journl:hal-05419726
    DOI: 10.48376/IMIST.PRSM/remarem-v0i2-3.3417
    Note: View the original document on HAL open archive server: https://hal.science/hal-05419726v1
    as

    Download full text from publisher

    File URL: https://hal.science/hal-05419726v1/document
    Download Restriction: no
    File URL: https://libkey.io/10.48376/IMIST.PRSM/remarem-v0i2-3.3417?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05419726. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.