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Impact of digitalization on procurement: the case of robotic process automation

Author

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  • Laurence Viale

    (Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg)

  • Dorsaf Zouari

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes)

Abstract

A profound digital transformation is now underway. As the implementation of digitalisation in supply chain processes has accelerated rapidly, coupled with an ever-increasing level of competitiveness, traditional procurement is changing to adapt to this new paradigm. Research on RPA (Robotic Process Automation) in buyers' practices is still in its infancy. The aim of the paper is thus to explore the practical implications and impact of RPA in the procurement function in order to improve our conceptual understanding of this recently introduced practice. As first movers, seven case studies from various industries were selected based on their significant successes and experiences in the field of digitalisation in the procurement sector. The findings confirm the relevance of some recognised attributes of procurement automation, while other attributes have also been explored. The study suggests that RPA impacts on procurement in operational, organisational and relational terms. Furthermore, we identify the motives and challenges when implementing this type of initiative in the field of procurement

Suggested Citation

  • Laurence Viale & Dorsaf Zouari, 2020. "Impact of digitalization on procurement: the case of robotic process automation," Post-Print hal-03695535, HAL.
    • Handle: RePEc:hal:journl:hal-03695535
    DOI: 10.1080/16258312.2020.1776089
    Note: View the original document on HAL open archive server: https://hal.science/hal-03695535
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    References listed on IDEAS

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    Cited by:

    1. Costa Diogo António da Silva & Mamede Henrique São & Mira da Silva Miguel, 2022. "Robotic Process Automation (RPA) Adoption: A Systematic Literature Review," Engineering Management in Production and Services, Sciendo, vol. 14(2), pages 1-12, June.
    2. Delke, Vincent & Schiele, Holger & Buchholz, Wolfgang & Kelly, Stephen, 2023. "Implementing Industry 4.0 technologies: Future roles in purchasing and supply management," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    3. Mahmoud Abdulhadi Alabdali & Mohammad Asif Salam, 2022. "The Impact of Digital Transformation on Supply Chain Procurement for Creating Competitive Advantage: An Empirical Study," Sustainability, MDPI, vol. 14(19), pages 1-17, September.

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