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Quatre manières de contribuer à la satisfaction du patient hospitalisé : Les éléments Basiques, Plus, Clés et Secondaires

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  • Sylvie Llosa

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

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Suggested Citation

  • Sylvie Llosa, 2012. "Quatre manières de contribuer à la satisfaction du patient hospitalisé : Les éléments Basiques, Plus, Clés et Secondaires," Post-Print hal-01822874, HAL.
    • Handle: RePEc:hal:journl:hal-01822874
    DOI: 10.3917/jgem.126.0367
    Note: View the original document on HAL open archive server: https://amu.hal.science/hal-01822874
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    References listed on IDEAS

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    1. Paul Valentin Ngobo, 1998. "Les standards de comparaison et la gestion de la satisfaction des clients," Post-Print halshs-02925819, HAL.
    2. Sylvie Llosa, 1997. "L’analyse de la contribution des éléments du service à la satisfaction : un modèle tétraclasse," Post-Print halshs-02926247, HAL.
    3. Hunter, John E, 2001. "The Desperate Need for Replications," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(1), pages 149-158, June.
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