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La contribution des differents elements d'une grande surface alimentaire a la satisfaction du client

Author

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  • Marie-Christine Lichtlé

    (UB - Université de Bourgogne)

  • S. Llosa

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

  • V. Plichon

    (UT - Université de Tours)

Abstract

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Suggested Citation

  • Marie-Christine Lichtlé & S. Llosa & V. Plichon, 2002. "La contribution des differents elements d'une grande surface alimentaire a la satisfaction du client," Post-Print hal-01822824, HAL.
    • Handle: RePEc:hal:journl:hal-01822824
    DOI: 10.1177/076737010201700402
    Note: View the original document on HAL open archive server: https://amu.hal.science/hal-01822824
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    References listed on IDEAS

    as
    1. Maddox, R Neil, 1981. "Two-factor Theory and Consumer Satisfaction: Replication and Extension," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 8(1), pages 97-102, June.
    2. Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
    3. Babin, Barry J & Darden, William R & Griffin, Mitch, 1994. "Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(4), pages 644-656, March.
    4. Marc Filser, 2001. "Le magasin amiral : De l'atmosphère du point de vente à la stratégie du point de vente à la stratégie relationnelle de l'enseigne," Post-Print halshs-02920061, HAL.
    5. Paul Valentin Ngobo, 1998. "Les standards de comparaison et la gestion de la satisfaction des clients," Post-Print halshs-02925819, HAL.
    6. Sylvie Llosa, 1997. "L’analyse de la contribution des éléments du service à la satisfaction : un modèle tétraclasse," Post-Print halshs-02926247, HAL.
    7. Hunter, John E, 2001. "The Desperate Need for Replications," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 28(1), pages 149-158, June.
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