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Two-factor Theory and Consumer Satisfaction: Replication and Extension


  • Maddox, R Neil


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  • Maddox, R Neil, 1981. "Two-factor Theory and Consumer Satisfaction: Replication and Extension," Journal of Consumer Research, Oxford University Press, vol. 8(1), pages 97-102, June.
  • Handle: RePEc:oup:jconrs:v:8:y:1981:i:1:p:97-102
    DOI: 10.1086/208845

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    Cited by:

    1. Johannes Putzke & Detlef Schoder & Kai Fischbach, 2010. "Adoption of Mass-Customized Newspapers: An Augmented Technology Acceptance Perspective," Journal of Media Economics, Taylor & Francis Journals, vol. 23(3), pages 143-164.
    2. van Dolen, Willemijn M. & de Ruyter, Ko & Streukens, Sandra, 2008. "The effect of humor in electronic service encounters," Journal of Economic Psychology, Elsevier, vol. 29(2), pages 160-179, April.
    3. Ruiz Díaz, Gonzalo, 2017. "The influence of satisfaction on customer retention in mobile phone market," Journal of Retailing and Consumer Services, Elsevier, vol. 36(C), pages 75-85.
    4. Zielke, Stephan, 2008. "Exploring asymmetric effects in the formation of retail price satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 15(5), pages 335-347.
    5. Laila El & Faical Zoubir & Kamal Lakhrif, 2016. "Impact de la qualité perçue du service sur la satisfaction et l'engagement des grands clients : cas de la Banque populaire marocaine," Post-Print hal-02691190, HAL.
    6. Ganglmair-Wooliscroft, Alexandra & Wooliscroft, Ben, 2013. "A cross-cultural application of the Affective Response to Consumption scale: Investigating US-American and Austrian passengers on long-haul flights," Journal of Business Research, Elsevier, vol. 66(6), pages 765-770.
    7. Arbore, Alessandro & Busacca, Bruno, 2009. "Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances," Journal of Retailing and Consumer Services, Elsevier, vol. 16(4), pages 271-280.
    8. D'Souza Giles & Phelps Joseph E, 2009. "The Privacy Paradox: The Case of Secondary Disclosure," Review of Marketing Science, De Gruyter, vol. 7(1), pages 1-31, December.
    9. J-J Huang, 2009. "Revised behavioural models for riskless consumer choice," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(9), pages 1237-1243, September.

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