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How Smart Products with Built in Flexibility Empower Users to Self -Design Their Uses? A Theoretical Framework for Use Generation

Author

Listed:
  • Morgane Benade

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique, RWTH - Rheinisch-Westfälische Technische Hochschule Aachen University)

  • Juliette Brun

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Ingi Brown

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Pascal Le Masson

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Benoit Weil

    (CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique)

  • Frank Piller

    (RWTH - Rheinisch-Westfälische Technische Hochschule Aachen University)

Abstract

" Smart products " , die mit einer " built in flexibility " ausgestattet sind, bilden die Produkte der Zukunft. Sie bestehen aus Komponenten der Informations-und Kommunikationstechnologie und sind besser als herkömmliche Produkte in der Lage, sich je nach Funktionszweck individuell auf unterschiedliche Leistungsanforderungen anzupassen. Sie verfügen über die besondere produktinhärente Fähigkeit, den Nutzer bei der Findung des kundenindividuellen Leistungsergebnisses zu unterstützen. Eines der besten Beispiele ist das IPad. Das IPad wird von den Nutzern unterschiedlich verwendet, nämlich z.B. nur als eBook oder sogar als Musikinstrument. Mit unserer Untersuchung gingen wir der Frage auf den Grund, inwieweit derartige Produkte den Nutzer bei diesen Gestaltungsaufgaben (design tasks) behilflich sind. Hierzu entwickelten wir zunächst ein theoretisches Modell zur Funktionszweckentwicklung (usegeneration), das wir schließlich auf zwei smart products, die mit built in flexibility ausgestattet sind, übertrugen: den ADIDAS OneLaufsschuh und eine App für Mobilfunktelefone namens EMOTIO. Sämtliche Ergebnisse zeigten auf, dass Gestaltungsaufgaben den Nutzern zugewiesen werden. Auf Grundlage dieser Ergebnisse wurden Managementimplikationen berücksichtigt, wonach Produkte effizienter die Gestaltungsbereitschaft der Nutzer fördern könnten.

Suggested Citation

  • Morgane Benade & Juliette Brun & Ingi Brown & Pascal Le Masson & Benoit Weil & Frank Piller, 2016. "How Smart Products with Built in Flexibility Empower Users to Self -Design Their Uses? A Theoretical Framework for Use Generation," Post-Print hal-01425828, HAL.
    • Handle: RePEc:hal:journl:hal-01425828
    Note: View the original document on HAL open archive server: https://minesparis-psl.hal.science/hal-01425828
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    References listed on IDEAS

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    5. Franke, Nikolaus & Shah, Sonali, 2003. "How communities support innovative activities: an exploration of assistance and sharing among end-users," Research Policy, Elsevier, vol. 32(1), pages 157-178, January.
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    Cited by:

    1. Pai Zheng & Xun Xu & Chun-Hsien Chen, 2020. "A data-driven cyber-physical approach for personalised smart, connected product co-development in a cloud-based environment," Journal of Intelligent Manufacturing, Springer, vol. 31(1), pages 3-18, January.
    2. Salembier, Chloé & Segrestin, Blanche & Berthet, Elsa & Weil, Benoît & Meynard, Jean-Marc, 2018. "Genealogy of design reasoning in agronomy: Lessons for supporting the design of agricultural systems," Agricultural Systems, Elsevier, vol. 164(C), pages 277-290.

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    Keywords

    Toolkits for user innovation and co-design; Smart products; Customer co-creation;
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