IDEAS home Printed from https://ideas.repec.org/p/ehl/lserod/60437.html
   My bibliography  Save this paper

Hybridity as a process of technology's ‘translation’: customizing a national Electronic Patient Record

Author

Listed:
  • Petrakaki, Dimitra
  • Klecun, Ela

Abstract

This paper explores how national Electronic Patient Record (EPR) systems are customized in local settings and, in particular, how the context of their origin plays out with the context of their use. It shows how representations of healthcare organizations and of local clinical practice are built into EPR systems within a complex context whereby different stakeholder groups negotiate to produce an EPR package that aims to meet both local and generic needs. The paper draws from research into the implementation of the National Care Record Service, a part of the National Programme for Information Technology (NPfIT), in the English National Health Service (NHS). The paper makes two arguments. First, customization of national EPR is a distributed process that involves cycles of ‘translation’, which span across geographical, cultural and professional boundaries. Second, ‘translation’ is an inherently political process during which hybrid technology gets consolidated. The paper concludes, that hybrid technology opens up possibilities for standardization of healthcare.

Suggested Citation

  • Petrakaki, Dimitra & Klecun, Ela, 2015. "Hybridity as a process of technology's ‘translation’: customizing a national Electronic Patient Record," LSE Research Online Documents on Economics 60437, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:60437
    as

    Download full text from publisher

    File URL: http://eprints.lse.ac.uk/60437/
    File Function: Open access version.
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Eivor Oborn & Michael Barrett & Elizabeth Davidson, 2011. "Unity in Diversity: Electronic Patient Record Use in Multidisciplinary Practice," Information Systems Research, INFORMS, vol. 22(3), pages 547-564, September.
    2. Martin Brigham & Niall Hayes, 2013. "Hybridity, consulting and e-development in the making: inscribing new practices of impact assessment and value management," Information Technology for Development, Taylor & Francis Journals, vol. 19(2), pages 112-132, April.
    3. Hislop, Donald, 2002. "The client role in consultancy relations during the appropriation of technological innovations," Research Policy, Elsevier, vol. 31(5), pages 657-671, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rhodes, Tim & Lancaster, Kari, 2019. "Evidence-making interventions in health: A conceptual framing," Social Science & Medicine, Elsevier, vol. 238(C), pages 1-1.
    2. Vale, Mira D. & Perkins, Denise White, 2022. "Discuss and remember: Clinician strategies for integrating social determinants of health in patient records and care," Social Science & Medicine, Elsevier, vol. 315(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Petrakaki, Dimitra & Klecun, Ela, 2015. "Hybridity as a process of technology's ‘translation’: Customizing a national Electronic Patient Record," Social Science & Medicine, Elsevier, vol. 124(C), pages 224-231.
    2. Oliver Thomas & Simon Hagen & Ulrich Frank & Jan Recker & Lauri Wessel & Friedemann Kammler & Novica Zarvic & Ingo Timm, 2020. "Global Crises and the Role of BISE," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 385-396, August.
    3. Heusinkveld, Stefan & Visscher, Klaasjan, 2012. "Practice what you preach: How consultants frame management concepts as enacted practice," Scandinavian Journal of Management, Elsevier, vol. 28(4), pages 285-297.
    4. Pemer, Frida & Börjeson, Love & Werr, Andreas, 2014. "Government agencies’ use of management consulting services in Sweden – an explorative study," SSE Working Paper Series in Business Administration 2014:3, Stockholm School of Economics.
    5. Wright, Christopher & Sturdy, Andrew & Wylie, Nick, 2012. "Management innovation through standardization: Consultants as standardizers of organizational practice," Research Policy, Elsevier, vol. 41(3), pages 652-662.
    6. Robin Williams & Neil Pollock, 2012. "Research Commentary ---Moving Beyond the Single Site Implementation Study: How (and Why) We Should Study the Biography of Packaged Enterprise Solutions," Information Systems Research, INFORMS, vol. 23(1), pages 1-22, March.
    7. Petrakaki, Dimitra & Klecun, Ela & Cornford, Tony, 2016. "Changes in healthcare professional work afforded by technology: the introduction of a national electronic patient record in an English hospital," LSE Research Online Documents on Economics 59475, London School of Economics and Political Science, LSE Library.
    8. Mihret, Dessalegn Getie & Alshareef, Mohammed Naif & Bazhair, Ayman, 2017. "Accounting professionalization and the state: The case of Saudi Arabia," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 45(C), pages 29-47.
    9. Susanne Gretzinger & Holger Hinz & Wenzel Matiaske, 2010. "Cooperation in Innovation Networks: The Case of Danish and German SMEs," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 21(2), pages 193-216.
    10. Andy Weeger & Heinz-Theo Wagner & Heiko Gewald & Tim Weitzel, 2021. "Contradictions and Interventions in Health IS," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(6), pages 689-710, December.
    11. Gorlin, Yuriy (Горин, Юрий), 2015. "An assessment of the pension savings [Об Оценке Эффективности Пенсионных Накоплений]," Ekonomicheskaya Politika / Economic Policy, Russian Presidential Academy of National Economy and Public Administration, vol. 5, pages 142-170.
    12. Shanxing Gao & Kai Xu & Jianjun Yang, 2008. "Managerial ties, absorptive capacity, and innovation," Asia Pacific Journal of Management, Springer, vol. 25(3), pages 395-412, September.
    13. Daniel Fürstenau & Martin Gersch & Stefanie Schreiter, 2023. "Digital Therapeutics (DTx)," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(3), pages 349-360, June.
    14. Michael A. Stanko, 2016. "Toward a Theory of Remixing in Online Innovation Communities," Information Systems Research, INFORMS, vol. 27(4), pages 773-791, December.
    15. Yvette Taminiau & Julie Ferguson & Christine Moser, 2016. "Instrumental client relationship development among top-ranking service professionals," The Service Industries Journal, Taylor & Francis Journals, vol. 36(15-16), pages 789-808, December.
    16. Tara Qian Sun, 2021. "Adopting Artificial Intelligence in Public Healthcare: The Effect of Social Power and Learning Algorithms," IJERPH, MDPI, vol. 18(23), pages 1-20, December.
    17. Anna Janssen & Melissa Brunner & Melanie Keep & Monique Hines & Srivalli Vilapakkam Nagarajan & Candice Kielly-Carroll & Sarah Dennis & Zoe McKeough & Tim Shaw, 2017. "Interdisciplinary eHealth Practice in Cancer Care: A Review of the Literature," IJERPH, MDPI, vol. 14(11), pages 1-14, October.

    More about this item

    Keywords

    UK; Translation; Hybridity; Customization; EPR; Technology; Healthcare;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ehl:lserod:60437. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: LSERO Manager (email available below). General contact details of provider: https://edirc.repec.org/data/lsepsuk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.